new C300 with Engine noise
Bought a 2015 C300 a couple of weeks ago. It has 38000 KM and is an early 2015 (or perhaps late 2014) production as it was first registered on February 2015.
I too noticed the specific noise described by other posters and described in the audio file that accompanies the MB technical bulletin. The Service manager at my dealership (Brampton, Ontario) did not seem to have had to deal with this issue before. I still have to wait a few days for a loaner to become available, and then I'll drop the car off so they can test it when the engine is cold in the morning.
There are a few other issues I noticed during my first week of driving the car: breaks, lower control arm dust protection (not sure how this passed certification), cabin noise from the moon roof, and a couple of other things). I'm hoping they will address them all.
I'll keep you posted.
No luck for me on getting the knocking noise fixed - they said it's normal, it's the characteristic of the car; if I'm not completely satisfied with my car (as they truly want me to be) I should trade it in and pick some other car. The service manager said those things looking me straight into my eyes.
Now, they did replace the timing belt and the tensioner and that did make things better as there is less overall noise coming from the engine in the morning. The knocking though is still there on the cold engine.
They did also replace the lower control arms (on both sides the dust protector rubber was ripped) as it was obvious this issues should have not passed certification.
They lubricated the sunroof seal all around and the noise coming from it is much more muffled now - I can still hear it though.
All in all, they did what they absolutely must have done, and stopped short on dealing with the expensive part (replacing the pistons and connection rods). Now I'm really curious if I would have gotten better service from Kia - as they pointed out to me several times when they sold me the car that "I would get Mercedes-Benz service; this is not a Kia".
I whish I knew how this works, who pays for this work? Why would a dealership be pushing back on something that is obvious and admitted by Mercedes-Benz (Xentry TIPS LI03.10-P-060916)? Is the dealer that sold the car partly responsible for the repair; do they have to pick up part of the repair bill?
I will enjoy the car for a while now and I'll try to get this issue fixed at another dealer in a couple of months. The good thing is that in the Toronto area there are about 10 MB dealerships, 4 of them within 30 minutes drive from where I leave.
Still love the car though; I just whish I could have been able to put this issue behind me...
No luck for me on getting the knocking noise fixed - they said it's normal, it's the characteristic of the car; if I'm not completely satisfied with my car (as they truly want me to be) I should trade it in and pick some other car. The service manager said those things looking me straight into my eyes.
Now, they did replace the timing belt and the tensioner and that did make things better as there is less overall noise coming from the engine in the morning. The knocking though is still there on the cold engine.
They did also replace the lower control arms (on both sides the dust protector rubber was ripped) as it was obvious this issues should have not passed certification.
They lubricated the sunroof seal all around and the noise coming from it is much more muffled now - I can still hear it though.
All in all, they did what they absolutely must have done, and stopped short on dealing with the expensive part (replacing the pistons and connection rods). Now I'm really curious if I would have gotten better service from Kia - as they pointed out to me several times when they sold me the car that "I would get Mercedes-Benz service; this is not a Kia".
I whish I knew how this works, who pays for this work? Why would a dealership be pushing back on something that is obvious and admitted by Mercedes-Benz (Xentry TIPS LI03.10-P-060916)? Is the dealer that sold the car partly responsible for the repair; do they have to pick up part of the repair bill?
I will enjoy the car for a while now and I'll try to get this issue fixed at another dealer in a couple of months. The good thing is that in the Toronto area there are about 10 MB dealerships, 4 of them within 30 minutes drive from where I leave.
Still love the car though; I just whish I could have been able to put this issue behind me...
I just got mine fixed yesterday. Took them a month. (one week for parts to be arrived)
No luck for me on getting the knocking noise fixed - they said it's normal, it's the characteristic of the car; if I'm not completely satisfied with my car (as they truly want me to be) I should trade it in and pick some other car. The service manager said those things looking me straight into my eyes.
Now, they did replace the timing belt and the tensioner and that did make things better as there is less overall noise coming from the engine in the morning. The knocking though is still there on the cold engine.
They did also replace the lower control arms (on both sides the dust protector rubber was ripped) as it was obvious this issues should have not passed certification.
They lubricated the sunroof seal all around and the noise coming from it is much more muffled now - I can still hear it though.
All in all, they did what they absolutely must have done, and stopped short on dealing with the expensive part (replacing the pistons and connection rods). Now I'm really curious if I would have gotten better service from Kia - as they pointed out to me several times when they sold me the car that "I would get Mercedes-Benz service; this is not a Kia".
I whish I knew how this works, who pays for this work? Why would a dealership be pushing back on something that is obvious and admitted by Mercedes-Benz (Xentry TIPS LI03.10-P-060916)? Is the dealer that sold the car partly responsible for the repair; do they have to pick up part of the repair bill?
I will enjoy the car for a while now and I'll try to get this issue fixed at another dealer in a couple of months. The good thing is that in the Toronto area there are about 10 MB dealerships, 4 of them within 30 minutes drive from where I leave.
Still love the car though; I just whish I could have been able to put this issue behind me...
Thanks
Last edited by Ironjim1; Mar 7, 2017 at 04:52 PM.
No luck for me on getting the knocking noise fixed - they said it's normal, it's the characteristic of the car; if I'm not completely satisfied with my car (as they truly want me to be) I should trade it in and pick some other car. The service manager said those things looking me straight into my eyes.
Now, they did replace the timing belt and the tensioner and that did make things better as there is less overall noise coming from the engine in the morning. The knocking though is still there on the cold engine.
They did also replace the lower control arms (on both sides the dust protector rubber was ripped) as it was obvious this issues should have not passed certification.
They lubricated the sunroof seal all around and the noise coming from it is much more muffled now - I can still hear it though.
All in all, they did what they absolutely must have done, and stopped short on dealing with the expensive part (replacing the pistons and connection rods). Now I'm really curious if I would have gotten better service from Kia - as they pointed out to me several times when they sold me the car that "I would get Mercedes-Benz service; this is not a Kia".
I whish I knew how this works, who pays for this work? Why would a dealership be pushing back on something that is obvious and admitted by Mercedes-Benz (Xentry TIPS LI03.10-P-060916)? Is the dealer that sold the car partly responsible for the repair; do they have to pick up part of the repair bill?
I will enjoy the car for a while now and I'll try to get this issue fixed at another dealer in a couple of months. The good thing is that in the Toronto area there are about 10 MB dealerships, 4 of them within 30 minutes drive from where I leave.
Still love the car though; I just whish I could have been able to put this issue behind me...
The injectors on all of these direct injection turbo engines are loud and make a clicking noise when running. This is totally normal and not a defect.
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Like your situation, they also had the parts in stock -- and the dealership has a tech dedicated totally to engines who apparently had time on his hands.
Sum: it was a duff component, from a component manufacturer, notMercedes, so before and after, the component was not defective.
When I took my C300 4MATIC into my dealer to see about several small items, the service foreman and I took the car out on the local expressway to check on wind noise. To the immense credit of my dealer, the foreman heard a faint rattle in the engine. I had heard it only when starting cold. The car had to have the PISTONS replaced! I lost the use of it from Nov. 12 until Dec. 8. (almost a month). The problem is actually a manufacturing defect in the wrist pins. If left unrepaired, it causes premature wear in the cylinder walls.
MASSC300 has found a reference to the MB tech bulletin for this, but the bulletin itself is behind various paywalls. The summary explains the problem. The bulletin is:
NHTSA ID #10058545
Date Announced: JULY 01 2015
Summary: XENTRY (DAIMLER): DUE TO UNFAVORABLE TOLERANCE OF PISTON WRIST PIN, RESULTING IN KNOCKING, CLATTERING/RATTLING NOISES, CAUSING AN ENLARGE END FLOAT CONNECTING ROD IN PISTON, FROM CRANK ASSEMBLY OF ENGINE WHEN COLD.
[Note added 01-03-15: see the comment by deafcon at https://mbworld.org/forums/c-class-w...il#post6612605. So that readers do not have go to deafcon's comment, here is the operative sentence, "Any M274 built at the Infiniti plant in Dechard before serial number ~43000, or built in Germany before roughly serial ~400000 could develop the problem. New wrist pins went into production engines starting April 20th.]
As of Nov. 12, I found two other owners reporting this in MBWorld. (They identified their problem as "wrist pins.") Now there are more. You mentioned two threads where similar problems are reported:
https://mbworld.org/forums/c-class-w...ine-noise.html (the present thread) and
https://mbworld.org/forums/c-class-w...e-startup.html
In addition to these two MBWorld threads, there are other reports at
https://mbworld.org/forums/c-class-w...your-w205.html and
https://mbworld.org/forums/c-class-w...-rattling.html
In addition to the new, 2-liter I4 of the U.S. C300, the engines of following vehicles are also covered in this TSB. The models are: the 2015 Mercedes Benz C180, 2015 Mercedes Benz C200, 2015 Mercedes Benz C220, 2014 Mercedes Benz C250, 2015 Mercedes Benz C250, 2014 Mercedes Benz C300, and 2015 Mercedes Benz C400. I am puzzled why those engines share this defect. The engines of the 2014 Mercedes Benz C300 and the 2015 Mercedes Benz C400 are not new designs. Those models have the older, 3-liter V6 engine. I am not familiar with the engines of the other models.
I hope this does not become as big a problem for MB as The Dreaded Balance Shaft Gear problem that affected certain V6 and V8 engines into MY 2007. My previous 2007 C280 was part of that problem. However, I did not get notice that I was a member of the class-action lawsuit against MBUSA until after I had traded in the car on my current MB.
It has been over a week since they have my car in the shop and the last time I went there I requested my service adviser to let me see my car. The adviser took me to the service bay and I saw that the technician took out the entire engine out of my car and was reassembling it. The adviser assured me that they stand by their work and they have done a bunch of them and none of them came back with any issues. Furthermore, the adviser assured that the car will be tested by the technician, the shop foreman and a Mercedes Benz engineer before delivery. They run a series of computerized tests along with a road test before signing off on the car.
Benz knows EXACTLY which ones are affected, that's why there's engine serial # ranges in the bulletin. They know when it was caught and corrected, and anything up to that point is suspect and open to replacement for the noise concern.
I also regard the so-called assembly problems of rear quarter trim, wind noise, and most of the other MY 2015 problems as being design problems. For example, body parts should be designed to "click" into place (perhaps with the help of jigs) with no call for judgment (and possibility of error) on the part of the assemblers.
I also regard the so-called assembly problems of rear quarter trim, wind noise, and most of the other MY 2015 problems as being design problems. For example, body parts should be designed to "click" into place (perhaps with the help of jigs) with no call for judgment (and possibility of error) on the part of the assemblers.

Last edited by dieseldoc; Jun 16, 2017 at 10:49 PM.
Design and quality of parts are issues, not assembly location.
Unless they now have humans assembling these things again, versus robot.








