new C300 with Engine noise
Logic is immaterial to emotion.
How many miles total are you getting to the tank?
How many miles total are you getting to the tank?
When I was negotiating the price with my dealership, I specifically asked if this vehicle was affected by the wrist pins issue, and the salesman "supposedly" checked for me and said no. I asked again right before finalizing the deal, and again I was assured the car didn't have the problem. Unfortunately, I did not get this in writing and after two days driving my car I heard the cold start rattle and took it to service next day.
The diagnosis came positive and the engine is being rebuilt as I type. I have contacted the sales manager and told him I specifically asked about this issue before buying the car and asked if they could extend my the CPO warranty beyond the 1 year unlimited miles. After all, I believe it is a fair request since I inquired about the issue. My question is: Do you think this is too much to ask? Any suggestions on how to approach this situation? Thanks!
When I was negotiating the price with my dealership, I specifically asked if this vehicle was affected by the wrist pins issue, and the salesman "supposedly" checked for me and said no. I asked again right before finalizing the deal, and again I was assured the car didn't have the problem. Unfortunately, I did not get this in writing and after two days driving my car I heard the cold start rattle and took it to service next day.
The diagnosis came positive and the engine is being rebuilt as I type. I have contacted the sales manager and told him I specifically asked about this issue before buying the car and asked if they could extend my the CPO warranty beyond the 1 year unlimited miles. After all, I believe it is a fair request since I inquired about the issue. My question is: Do you think this is too much to ask? Any suggestions on how to approach this situation? Thanks!
The Best of Mercedes & AMG
If it doesn't go well, you will have to make multiple trips back to the dealer. How many you want to make before you throw in the towel, is up to you.
Is the dealer giving you a nice loaner to drive during the down-time? If so, who cares.
I guess the prudent thing to have done before buying, assuming you knew of the wrist pin issue, would be to ask for written documentation that the car wasn't effected. I know you received verbal confirmation, but some sort of print-out from MB would have been nice.
Let us know if it all works out for you. My repair went bad and I got frustrated with bringing it back to the dealer and driving their loaners and dumped the car. I was in a new city and needed Navigation and theirs did not have that.
Anyway, I'm not turned off and will be ordering a C300 2018 next week and my wife has a GLC300 on order.
I spoke to the dealership's GM and try to convince them to get me an extended warranty. That did not work!
What really surprises me is how little MBUSA and even the dealership have done to try to please an upset costumer. My previous car a non-luxury brand vehicle got a wheel scratched during routine service, and they fixed it and gave me the next car's service free for the inconvenience. I didn't even have to ask.
Oh well, live and learn!
I knew at that point my car was toast. I didn't want it, even if they did offer me an extended warranty. I feel bad for the buyer who got it. I think the dealer where I traded it in wholesaled it.
Mercedes chief mechanic said it is the injectors. Apparently there are 2 injectors per cylinder and it causes more noise.(?)
He was adamant that there was nothing wrong and volunteered to start up any of their 2 litre cars to show that all had the same noise.
I was not fully convinced, but, it doesn't seem to affect the performance.
Taking it in for its first service and for a seat belt recall next week, to a different dealer. I'll see what they say.
Any one who had their wrist pin issue fixed, does the rattle/ticking go away completely or just subsides a little.
If it's really noisy, it's usually an oil pressure problem causing noisy VVT gears, or a high pressure fuel pump on it's way out. Oil pressure problems are overlooked by many techs, as the car doesn't set codes for it even with zero oil pressure.
Mercedes chief mechanic said it is the injectors. Apparently there are 2 injectors per cylinder and it causes more noise.(?)
He was adamant that there was nothing wrong and volunteered to start up any of their 2 litre cars to show that all had the same noise.
I was not fully convinced, but, it doesn't seem to affect the performance.
Taking it in for its first service and for a seat belt recall next week, to a different dealer. I'll see what they say.
youre hearing piezo injector noise. Entirely normal on modern DI cars.
more efficient but noisier than older engine tech
The bulletin says "Engine 274.920 (LS) Modified wrist pins are installed as of engines: 274 920 E0 043259 (as of about April 20, 2015) and 274 920 30 406602 (as of about March 27, 2015)"
The engine info from the vin dump says 274920 E0 054561. Since my engine number is higher than 043259, does it mean no wrist pin issue?
The delivery date was : 07/02/2015
Are these engine numbers sequential?









