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new C300 with Engine noise

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Old 02-23-2016, 03:27 PM
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2015 C300
Originally Posted by Matts2015c300
I had the rebuild and like most of you I was fuming mad. I have to say that I am happy with the outcome (I fought for an extra year warranty after trying to get a buyback in place and my service manager was able to get the extension for me). I reset my transmission yesterday and I have to say the car is running better than ever. I'm just going to enjoy and drive it like I stole it until the warranty expires and just see what happens. I don't think this will be the 10 year car I was hoping for but oh well stuff happens. There is no way merc is going to buy back all of these cars. Make a stink with MBUSA and see what you can get. Then, stop thinking about it because you will make yourselves crazy. Just my 2c
That's great to hear! I'm supposed to get mine back today and I'll report back after I've had a chance to test her out a bit. Still considering trading in though..
Old 02-23-2016, 04:15 PM
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Just found out that I will need to have this engine rebuild. I am appalled! Does anyone have any idea how many cars have this problem? Is MBUSA offering any compensation, perhaps 100K engine warranties after the shop rebuild? I just don't know what to say, so angry! I googled the problem and the only hits I get are to this site. Has the automotive press covered this?
Old 02-23-2016, 04:27 PM
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Where are you?
Old 02-23-2016, 04:41 PM
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Originally Posted by Maritime
Where are you?
I am in the Midwest.
Perhaps if the press got involved, MBUSA would be shamed into handling this better. Right now I am being told that I have a warranty and they will fix it, end of conversation.
Old 02-23-2016, 04:44 PM
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Well, that might end your conversation but not mine: can you say, "class action?"
Old 02-23-2016, 05:01 PM
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Originally Posted by Maritime
Well, that might end your conversation but not mine: can you say, "class action?"
My conversation isn't over either, I meant that MB thinks the conversation is over. Has anyone looked into a class action. I was hoping that MB would step up that would not be needed.
Old 02-23-2016, 05:04 PM
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Are you offered depreciation damages? Loss of use?
Old 02-23-2016, 05:08 PM
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The dealer's position is that I have a loaner and they are repairing, so I am whole in their opinion. Looks like they with have my car 2-3 weeks.
Old 02-23-2016, 05:11 PM
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Well, that's loss of use, not depreciation damages. Would you believe me if I pissed on your leg and said it was raining?

Do you really believed a new car with a rebuilt engine won't suffer excess depreciation?
Old 02-23-2016, 05:25 PM
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Originally Posted by Maritime
Well, that's loss of use, not depreciation damages. Would you believe me if I pissed on your leg and said it was raining?

Do you really believed a new car with a rebuilt engine won't suffer excess depreciation?
Of course it will. That record will always be with the car and I now have a devalued asset because MB manufactured a defective engine that needed to be rebuilt.
Old 02-23-2016, 05:28 PM
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those are the class damages: lawyers love em because the fees are limitless.
Old 02-23-2016, 06:12 PM
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I'd be more comfortable with a crate engine swap from the factory than a dealer rebuild. Certified techs or not. What database would this rework be recorded in? Are mechanical repairs subject to disclosure laws like accident damage?
Old 02-23-2016, 06:15 PM
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State by state.
Old 02-23-2016, 08:32 PM
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Originally Posted by lbowroom
I'd be more comfortable with a crate engine swap from the factory than a dealer rebuild. Certified techs or not. What database would this rework be recorded in? Are mechanical repairs subject to disclosure laws like accident damage?
I asked for a new engine but the repair was my only choice.
Old 02-23-2016, 11:37 PM
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I got my car back tonight (they had it for exactly 3 weeks), and I have to say it appears to drive just fine. I'm going to give it a bit more time to evaluate though before I decide what I'm going to do. One thing I noticed right away, after driving the loaner base C300 for 3 weeks, is how much firmer the suspension is on my C300 sport - big difference. But that has nothing to do with this repair. The items they list on the invoice that were replaced is startling though! It really is crazy that a new MB would have to go through this kind of repair! I have to say my dealer, Mercedes Benz of San Diego, has been excellent to deal with. I'm curious to see how this plays out as more and more owners come forward with this issue - and what it does to resale values.
Old 02-23-2016, 11:54 PM
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Several main factors in this fiasco. 1) Wrist pin/piston issue is inherent in the engine. how can they sell it , expect consumer to buy it as new and in turn rebuilt it. 2) the car's value will be drastically reduce with this repair on record. 3)longevity and reliability of the engine 4)why MB is not issuing a recall? what about other owners like my brother who is not an enthusiasts - they will never know of the issue and incur great cost when the factory warranty expire.
Old 02-24-2016, 12:00 AM
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Are you opining it is a design defect, that can't be fixed?
Old 02-24-2016, 12:27 AM
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Originally Posted by alkam2
Several main factors in this fiasco. 1) Wrist pin/piston issue is inherent in the engine. how can they sell it , expect consumer to buy it as new and in turn rebuilt it. 2) the car's value will be drastically reduce with this repair on record. 3)longevity and reliability of the engine 4)why MB is not issuing a recall? what about other owners like my brother who is not an enthusiasts - they will never know of the issue and incur great cost when the factory warranty expire.
Agree on all points! I wonder how many cars out there have this issue and the owners are not aware of it? Are all of these motors built before April 2015 affected with this? Really messy situation!!
Old 02-24-2016, 09:35 AM
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Originally Posted by kram1
Agree on all points! I wonder how many cars out there have this issue and the owners are not aware of it? Are all of these motors built before April 2015 affected with this? Really messy situation!!
It is messy. I had to push the issue with my dealer for them to acknowledge the problem. I feel like they are trying to avoid this repair and sweep this under the carpet. And if there is an engineering mistake in the wrist pins before April 2015 I believe it would it affect all engines.
Old 02-24-2016, 11:36 AM
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Originally Posted by MASSC300
For my 2015 C300, my engine makes no noticeable ticking noises and the driver's door tag states "05/15" for a production date. As for the engine...after running a VIN check, the last 5 digits for my engine seems to be "~49449".



So I take it my car does not fall under the TSB...but I'll ask my service manager anyway when I take it in for it's "A" service.
Build date for mine was 5/21/2015 and the serial numbers of my engine are 274920 E0 046527 which would have me think the engine was built in Tennessee although the window sticker said "Engine and transmission made in Germany". Do recall what your sticker showed?
Old 02-24-2016, 01:27 PM
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Originally Posted by Randymrm
It is messy. I had to push the issue with my dealer for them to acknowledge the problem. I feel like they are trying to avoid this repair and sweep this under the carpet. And if there is an engineering mistake in the wrist pins before April 2015 I believe it would it affect all engines.
Yeah, crazy for sure - I feel like they probably know this is a huge problem that's going to cost them a lot of money, so they're sweeping it under the carpet (at least for now), until they're either forced to admit this flaw or until they figure out a more cost effective solution for themselves to address it.
Old 02-24-2016, 01:33 PM
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Well, flaws can be either design or fabrication defects. The latter are easily fixed.
Old 02-24-2016, 02:08 PM
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Originally Posted by Maritime
Well, flaws can be either design or fabrication defects. The latter are easily fixed.
Not sure what this falls under - but get the impression they're not sure how to handle it.
Old 02-24-2016, 02:14 PM
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You can bet their lawyers know how.
Old 02-24-2016, 04:40 PM
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Originally Posted by alkam2
2) the car's value will be drastically reduce with this repair on record.
Just leave this part out to whomever you're selling the car to


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