HVAC Mold or Mildew Odor Class Action Settelement
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Super Member
Joined: Mar 2018
Posts: 740
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From: Westchester County, NY
‘15 C300 4M Sport, ‘20 GLC300
HVAC Mold or Mildew Odor Class Action Settelement
Just got a postcard in the mail about a class action settlement for the mold AC smell. Head over to www.mercedeshvacsettlement.com
If you have paid out of pocket for this repair it looks like your due some money back. Also looks like all mildew/mold AC issues are covered going forward.
C Class 08-19
If you have paid out of pocket for this repair it looks like your due some money back. Also looks like all mildew/mold AC issues are covered going forward.
C Class 08-19
Senior Member
Joined: Mar 2012
Posts: 349
Likes: 6
C300 Sport
I was a bit confused, so does the coverage drop to 50% if your car is shy of 10 years old since the date of purchase/under 125k miles? It's a bit contradictory because elsewhere it says future repairs are covered. I also wonder if the dealer would just do it for free anyway, given that there was a class action lawsuit.
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Joined: Jul 2008
Posts: 8,384
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2019 G70 6MT & 2022 Ford Maverick XL
Under warranty 0-4 years and up to 50,000 miles 100% covered
5-8 years and 50,001-99,999 miles 70% covered
9th and 10th year from in service date and up to 124,999 50% covered
Older than 10 years or more than 125,000 miles - no coverage.
That's how I read it.
5-8 years and 50,001-99,999 miles 70% covered
9th and 10th year from in service date and up to 124,999 50% covered
Older than 10 years or more than 125,000 miles - no coverage.
That's how I read it.
Senior Member
Joined: Mar 2012
Posts: 349
Likes: 6
C300 Sport
Yeah, and that has to be from the date that the last owner purchased the vehicle, since obviously a 2008 would not otherwise be a member of the lawsuit.
Junior Member
Joined: Jul 2019
Posts: 49
Likes: 16
From: Phoenix, AZ
2017 AMG E43
This is great news. However, are we able to act upon this right now? As in, if I call the dealer, are they able to cover the costs, depending on age and miles, without hesitation? I've tried to fix this A/C issue last year and they just mentioned that most mercedes cars have the same issues and not much they can do without charging me a cleaning fee for them to clean it, and wont be covered by the original 4 year warranty.
However, with this class settlement, maybe this will change but not sure when this will be standard and hassle-free. Should we wait for a recall/call-back or will this take more effort on the customers end?
Last thing, after reading the settlement, for all future repairs, is it stating that we have to pay out of pocket the full cost and then fill out the claim form to be reimbursed? From May to December 2020, it states this clause, so maybe we have to wait until next year for this to be standard without paying out of pocket? I could be misinterpreting this. Thanks all!
However, with this class settlement, maybe this will change but not sure when this will be standard and hassle-free. Should we wait for a recall/call-back or will this take more effort on the customers end?
Last thing, after reading the settlement, for all future repairs, is it stating that we have to pay out of pocket the full cost and then fill out the claim form to be reimbursed? From May to December 2020, it states this clause, so maybe we have to wait until next year for this to be standard without paying out of pocket? I could be misinterpreting this. Thanks all!
Senior Member
Joined: May 2019
Posts: 431
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C400
I've got a call into my dealer about this as well! Ironically, I had just ordered new filters cuz my C400 smells like a sweat sock lol
I will let you all know what I hear back, the dealership here is very good and will do the max they can.
Does anyone know what the fix is?
I will let you all know what I hear back, the dealership here is very good and will do the max they can.
Does anyone know what the fix is?
Last edited by GringoBling; May 12, 2020 at 02:49 PM.
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Junior Member
Joined: Mar 2019
Posts: 27
Likes: 8
From: Dallas, TX
2015 Mercedes-Benz C300 AMG-Sport Package
Turns out I was wrong. You can show your own receipts for your own service that you did. But I would think that they would refuse service for just having used parts that are not OEM.
"You do not need to take any action now; future coverage is automatic for covered vehicles.If and when a moldy, mildew-y HVAC odor arises, you simply bring your vehicle to an Authorized Service Center to receive a future repair. All covered vehicles are eligible for unlimited future repairs until 10 years after their in-service date or 125,000 miles, whichever comes first.
To determine coverage, a technician will perform an odor diagnostic test and verify that the source of the odor in the vehicle is mold or mildew odors originating from the HVAC system. To qualify for coverage, you must present the following items of proof to the Authorized Service Center at the time that coverage is requested:
"You do not need to take any action now; future coverage is automatic for covered vehicles.If and when a moldy, mildew-y HVAC odor arises, you simply bring your vehicle to an Authorized Service Center to receive a future repair. All covered vehicles are eligible for unlimited future repairs until 10 years after their in-service date or 125,000 miles, whichever comes first.
To determine coverage, a technician will perform an odor diagnostic test and verify that the source of the odor in the vehicle is mold or mildew odors originating from the HVAC system. To qualify for coverage, you must present the following items of proof to the Authorized Service Center at the time that coverage is requested:
- Proof that the vehicle’s currently installed filter is a Mercedes-Benz brand or other approved filter. Such proof includes, but is not limited to, an Authorized Service Center employee examining the filter and determining whether it is an approved filter, a service center invoice indicating installation of an approved filter in the vehicle, or a receipt of purchase of an approved filter that was self-installed.
- Proof that the vehicle timely received proper service in reasonable compliance with the vehicle’s maintenance schedule for the two service intervals immediately prior to the requested repair. Such proof includes, but is not limited to, documentation from an Authorized Service Center or Independent Service Provider indicating the vehicle’s maintenance history, information found in the Authorized Service Center’s own service records for the vehicle, or receipts of parts and materials used for maintenance that you performed on the vehicle."
Last edited by indianboi3; May 14, 2020 at 01:26 AM. Reason: corrected by another user
Senior Member
Joined: May 2019
Posts: 431
Likes: 86
C400
Actually this looks like some pure BS. If you take a good look at this FAQ, it says for - How do I get coverage for future repairs?
"You do not need to take any action now; future coverage is automatic for covered vehicles.If and when a moldy, mildew-y HVAC odor arises, you simply bring your vehicle to an Authorized Service Center to receive a future repair. All covered vehicles are eligible for unlimited future repairs until 10 years after their in-service date or 125,000 miles, whichever comes first.
To determine coverage, a technician will perform an odor diagnostic test and verify that the source of the odor in the vehicle is mold or mildew odors originating from the HVAC system. To qualify for coverage, you must present the following items of proof to the Authorized Service Center at the time that coverage is requested:
So there's a lot of things you have to meet such as a approved air filter and maintenance schedule done at an approved service center. That immediately takes out most of us DIYers.
"You do not need to take any action now; future coverage is automatic for covered vehicles.If and when a moldy, mildew-y HVAC odor arises, you simply bring your vehicle to an Authorized Service Center to receive a future repair. All covered vehicles are eligible for unlimited future repairs until 10 years after their in-service date or 125,000 miles, whichever comes first.
To determine coverage, a technician will perform an odor diagnostic test and verify that the source of the odor in the vehicle is mold or mildew odors originating from the HVAC system. To qualify for coverage, you must present the following items of proof to the Authorized Service Center at the time that coverage is requested:
- Proof that the vehicle’s currently installed filter is a Mercedes-Benz brand or other approved filter. Such proof includes, but is not limited to, an Authorized Service Center employee examining the filter and determining whether it is an approved filter, a service center invoice indicating installation of an approved filter in the vehicle, or a receipt of purchase of an approved filter that was self-installed.
- Proof that the vehicle timely received proper service in reasonable compliance with the vehicle’s maintenance schedule for the two service intervals immediately prior to the requested repair. Such proof includes, but is not limited to, documentation from an Authorized Service Center or Independent Service Provider indicating the vehicle’s maintenance history, information found in the Authorized Service Center’s own service records for the vehicle, or receipts of parts and materials used for maintenance that you performed on the vehicle."
So there's a lot of things you have to meet such as a approved air filter and maintenance schedule done at an approved service center. That immediately takes out most of us DIYers.
Junior Member
Joined: Jul 2019
Posts: 49
Likes: 16
From: Phoenix, AZ
2017 AMG E43
Same. I went to the dealership yesterday for another set of oil filter/oil and they haven't heard of the above and how to officially fix the issue except to clean. We might have to wait until the case is officially settled?
Senior Member
Joined: May 2019
Posts: 431
Likes: 86
C400
no idea, but it does suck that I just bought the damn filters again lol
