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Apple CarPlay problem

Old Mar 31, 2021 | 04:55 AM
  #1  
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C Class 200 SE
Apple CarPlay problem

Hi, I have a 2020 C Class 200 SE and I cannot get Apple CarPlay to work on it. In fact I can’t even find it! I have plugged my phone to the USB etc.. but nothing happens. I can stream music but the CarPlay does not appear. Does this need to be purchased via Mercedes.me? I have looked on there and the only app it says is compatible is for vehicle theft tracking so am completely lost.
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Old Mar 31, 2021 | 06:26 AM
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Should be there as standard on the 2020 model. Have you checked your VIN to see if its listed ? https://www.vindecoder.net
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Old Mar 31, 2021 | 08:12 AM
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Originally Posted by matt.jessop
Should be there as standard on the 2020 model. Have you checked your VIN to see if its listed ? https://www.vindecoder.net
Sorry should’ve said late 2019 although I don’t think that makes a difference? Tried the VIN check but it came back as a 2002! Yes strange as I thought it should be standard as well
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Old Mar 31, 2021 | 08:32 AM
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According to the dealership it isn’t available on SE models? Strange
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Old Mar 31, 2021 | 10:23 AM
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That doesnt sound correct - can you post the VIN report (or PM me your VIN) and I'll have a look.

Totally understand if you dont want to do this though
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Old Mar 31, 2021 | 01:11 PM
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Yes will do 👍
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Old Mar 31, 2021 | 01:58 PM
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Have PM'd you back
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Old Apr 2, 2021 | 02:43 PM
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Which USB port are you using? Is it 5he dedicated one in cront of the cup holder or the ones in the storage console?
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Old Apr 3, 2021 | 07:16 AM
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Hi, there aren’t any in front of the cup holder. Just the two in the armrest compartment. I have tried both although the one nearest the driver is the dedicated one with e phone/iPad symbol next to it.
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Old Apr 3, 2021 | 08:01 AM
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I have limited experience. Just purchased a 2021 C300 with the NFT wireless charging option in the US. I have three usb ports. The dealer rep told me the one in front of the cupholders near the charging pad is the only one that supports Apple Carplay. The two the the console only allow for music and some data streaming.
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Old Apr 3, 2021 | 11:39 AM
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Originally Posted by Dixiefish61
Hi, there aren’t any in front of the cup holder. Just the two in the armrest compartment. I have tried both although the one nearest the driver is the dedicated one with e phone/iPad symbol next to it.
@matt.jessop offered to check your VIN - did the list include option 16U Apple CarPlay Smartphone Integration (and 17U Android Auto Smartphone Integration)?

Do you see CarPlay list in the Connect menu in the multimedia? (Assuming that you have COMAND version NTG5.5.) Not being funny, but you do know that you have to configure CarPlay under Connect, as well as choose to make CarPlay start automatically when the iPhone is connected....?

Last edited by jbnCH; Apr 3, 2021 at 11:43 AM.
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Old Apr 3, 2021 | 01:20 PM
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Hi, no unfortunately 16U Apple CarPlay is not present.
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Old Apr 3, 2021 | 01:30 PM
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Originally Posted by Dixiefish61
Hi, no unfortunately 16U Apple CarPlay is not present.
Many posters have said that smartphone integration is standard in the SE model in the US. Does your dealer have some explaining to do?
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Old Apr 3, 2021 | 03:21 PM
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OP, CarPlay and Android Auto are not standard in all markets. It looks like you are located in Great Britain? I don't know what the SE model is, but I went to the configurator on the UK website for a C200 and the Smartphone integration package is an option that has to be configured. It's without extra charge, but it requires the Premium package. Always helps to clearly state where you are located as options vary from market to market. If you don't have the following options, then you don't have CarPlay.


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Old Apr 3, 2021 | 03:37 PM
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Yes UK. I can stream music from the phone but no other functions that you get with Apple CarPlay. Appreciate the help though everyone 👍
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Old Apr 4, 2021 | 03:59 AM
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Try a long press of the voice activation switch on the steering wheel - you may find Siri will work. In my experience it is best to keep holding after the beep while you issue your command, then release. Subsequent dialogue with Siri relating to that command will not require holding down the switch. Long press again to initiate next command.
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