TravisR100

I have a Pinnacle Trim vehicle. When I go to the Media app in the MBUX system there should be an "Online Services" tab where I can get spotify, Amazon music, etc. But that tab isn't there. Cusomter service tells me the requirement for it to show up is that "Online Services" must be turned on in the Mercedes Me Connect app. When I go to manage services in the app "Online Services doesn't appear as an option to turn on. In addition I can't figuure out how to turn on the satellite view of the nav map. I don't see where to do it. Customer service again says it's because I need the "Online Services" service turned on in the Mercedes Me Connect app. Anyone have suggestions?

Serg675

Here you can enable Mercedes Me services. And the tab name is "Online Music".

TravisR100

I assume it's supposed to be under Infotainment category. On my Infotainmment 4/4 are activated. Your infotainment section has 7 items. Mine only has 4. I only have Global Search, In-Car WiFi, Smartphone integration package, and Weather forecast.

Serg675

Serg675

May be it's country related.

TravisR100

I'm in the US if that helps.

TravisR100

What I see

Serg675

I have no idea why you don't see what I see. I use Online Music (Tidal) every day. May be you need to sign up for Internet access package first. But if I recall correctly I have seen Online Music tab before that even. I think it's time to ask questions to your dealer. May be it's chip shortage story somehow.

TravisR100

I activated and paid for the WiFi hotspot in the car thinking that might be the problem as well. But still nothing.

Serg675

It's funny. I don't see weather forecast. Do we leave in the same coutnry ? Or is it state related even?

TravisR100

Who knows. I keep getting bounced back and forth between Mercedes Customer Service line and Mercedes Me Connect Customer Service. Each says the other needs to fix the problem.

Serg675

21st freaking century. What is your built date? May be ask your dealer to update MBUX.

TravisR100

How do I tell my build date? And yes, my MBUX version RL_NTG7_E250.503_21451AC3.

Serg675

There is the sticker on the drive door inner frame.

TravisR100

Thanks. It's actually my son's car that i bought for him so I'll have to look tonight when he gets home.

camarc68

Does your car have the Sound Package (DA6)? I think it might be needed to get online music streaming. Looking at the MSRP for my car, the sound package includes Burmester 3D sound, online music streaming, and sound personalization.

Serg675

I want you to be my father .

TravisR100

It does not. I believe it has DA5 which was the multimedia package. Was supposed to have DA6 but didn't because of chip shortage.

Serg675

Yes, I have DA6.

TravisR100

I will say my son was pretty excited. Told him to take care of it. He's not getting another car from me when he gets older.

Serg675

I guess mistery has been solved.

TravisR100

That could indeed be the issue, no Burmeister. But would like to know that's the actual problem. Still doesn't solve the mystery of why I can't manage to figure out how to see a satellite view on my nav map.

Serg675

Do you mean car navigation or Apple Car/ Android Auto? Not sure if car navigation has satellite view at all.

TravisR100

I mean car navigation, not apple or android. Thought that it did but perhaps I'm mistaken.

TravisR100

I mean car navigation. WHen I go to mercedes me and choose manage services and look under the navigation section one of the enable services is "Satellite images."