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I just got the 2023 W206 and when i go to the mercedes me app to purchase the Navigation it opens up my browser and forwards to shop.mbusa. Then i only see digital package 14/28 available and no navigation popping up to check out with. I rang MB customer care they said i should be able to do it even the dealership is saying the same thing but it still doesnt work. I have the car with the dealership to do some checkups and have asked them to figure it out. I also need to know if not all W206 are capable of using the MB navigation because of hardware limitation
You are right! The Navigation doesn’t always route the fastest way and NO, it's not because of your mercedes sub, mine is recent and it appears I have the same concerns. Also mine doesn't have the zero layer installed. I went to the nearest dealership to me and they said I don't have any update available for my car here in Los Angeles.
But I have decided to take it to the dealers shop where I actually got it and specifically ask for the Zero Layer update. Hopefully, they can help me with that
Same issue. Purchased MB navigation through Mercedes me for my 2022 c class. The navigation installed and became available in the car within the day, however, I got the message "Please insert a data medium with map content to activate navigation". Took it to the dealership and they claimed no mbux updated was available and that they could not fix the navigation issue because my car did not come with necessary hardware. Do you know more specifically what your dealership did to your car to download the map data? So I can tell my technician. Thanks!
Same issue. Purchased MB navigation through Mercedes me for my 2022 c class. The navigation installed and became available in the car within the day, however, I got the message "Please insert a data medium with map content to activate navigation". Took it to the dealership and they claimed no mbux updated was available and that they could not fix the navigation issue because my car did not come with necessary hardware. Do you know more specifically what your dealership did to your car to download the map data? So I can tell my technician. Thanks!
My car never had the same issue as yours. The issue with mine was that the “Zero Layer” update never came through. I got it fixed through a recall service I went in for, I told the specialist my mbux screen goes off at random atleast twice in a week lol.
My car never had the same issue as yours. The issue with mine was that the “Zero Layer” update never came through. I got it fixed through a recall service I went in for, I told the specialist my mbux screen goes off at random atleast twice in a week lol.
@alex15 I'm sorry the dealership didn't help you out the first time. I had the same error and my dealer near Los Angeles claimed the maps data was missing and it was reinstalled. I showed them the MB purchase online and inside the purchase history on the Mercedes store app in the center screen.
There is a work around, it requires little time but additional cost on top of the 550 to MB:
Login to your Mercedes Me connect page on a desktop. At this page, your purchase has been registered and a new option under "Service Management" or "Manage Services" will pop-up, called online map update. Select it and then select update manually, and then select complete map. Pictures attached for help. After you proceed to download the complete map, it will install a Java application and ask you to insert a USB stick that will be wiped. Your best bet is a USB type C flash drive, and a computer with USB C ports or an adapter. The included OEM adapter for old style USB to USB-C is a little wonky. After the Mercedes application has finished downloading and writing maps, you can insert the USB drive into the car. A notification on MBUX will pop up and you can select to install the update. However, at this point, there is a major issue. Since the original navigation data is missing, the factory activation key is also missing. After choosing to install the update on MBUX, it will ask you for a license key. These can be purchased online from various sources after providing VIN. However, make sure that they offer keys for NTG 7 or W206 before payment. Keep in mind that prices are greatly different from these sources, and can be purchased as cheap as $150 (DM for dealer).
Obviously, this is all a headache. I would plant your feet and return to the dealer or find a different one. Assert you're informed about the issue and the remedy is simple, plug in the OBD and open XENTRY on the computer. You can also show them this: https://static.nhtsa.gov/odi/tsbs/20...08745-0001.pdf It is listed as applicable to older models, however the issue is identical and the steps for the workshop are laid out clearly.
I just got the 2023 W206 and when i go to the mercedes me app to purchase the Navigation it opens up my browser and forwards to shop.mbusa. Then i only see digital package 14/28 available and no navigation popping up to check out with. I rang MB customer care they said i should be able to do it even the dealership is saying the same thing but it still doesnt work. I have the car with the dealership to do some checkups and have asked them to figure it out. I also need to know if not all W206 are capable of using the MB navigation because of hardware limitation
I also believed that my base 2022 or upgraded amg-line 2023 were limited by hardware capability since navigation was not factory equipped and unavailable in the store. However, last winter, they both popped up for purchase in the MM store. After installation, car-to-x and live traffic from missing from both. I again blamed it on hardware limitations. I was again proven wrong this year when both services activated on both cars.
When did you activate your MM account on the vehicle? For almost two years, it wasn't available for purchase on my 2022 even though it was available for other 2022 and older models. It then showed up as an available service for purchase in the MM app, but I would tap it and it'd take to me to the MM online store where it was not available for purchase "due to hardware ex-factory." I retold this all to a MB agent on the phone and they explained that the system takes a few weeks (months in my case) to sync the car with the MM backend. Unfortunately, the only solution for me was patience. I'm certain after an exhausting amount of time has passed, you'll be able to purchase from the MM store.
[does the add on use the cameras for augmented gps and also did it turn the record function on for recording like the dash cam ?
QUOTE=818benz;8885688]I have yet to report back if it's a glitch or not.
When I got a services notification, I immediately purchased it. I have been trying to install nav on my 2022 and 2023 since I got them!!! I also cannot believe that it's actually going to work, but I bit the bullet and doubt they will leave me with a broken purchase.
I just purchased it for my 2022. I waited 2 minutes with the car off after purchasing, then turned it on. Navigation showed up in the home screen and cluster LIKE MAGIC (that you have to pay for)!!! Now says it's activating and cluster says please wait.
[does the add on use the cameras for augmented gps and also did it turn the record function on for recording like the dash cam ?
QUOTE=818benz;8885688]I have yet to report back if it's a glitch or not.
When I got a services notification, I immediately purchased it. I have been trying to install nav on my 2022 and 2023 since I got them!!! I also cannot believe that it's actually going to work, but I bit the bullet and doubt they will leave me with a broken purchase.
I just purchased it for my 2022. I waited 2 minutes with the car off after purchasing, then turned it on. Navigation showed up in the home screen and cluster LIKE MAGIC (that you have to pay for)!!! Now says it's activating and cluster says please wait.
Excuse the snow
[/QUOTE]
In short - no.
If you car is equipped with the dashcam camera (see thread about it), you can purchase it from the Mercedes Me store as an add-on similar to permanent navigation activation.
02-20-2024, 03:39 AM
