Occasionally, the CarPlay app drops out with no apparent issue. About half of the time, it will re-establish communication with the phone and restart. In all cases, the car is driving, and has been in use for more than 15 minutes. The car and the iPhone have updated software. The phone is sitting in the console and not being accessed. IS this happening to anyone else????? Any suggestions?

Is yours IOS 17.3 version?

What iOS and MBUX versions do you have?

Yes - current IOS (17.3) and MBUX. This started about 5 months ago on previous IOS versions. Thanks for your thoughts

Having the same problem with my 2024 (MBUX and iOS are current). More frustrating is 2 out of 5 times when it won't even connect to CarPlay, wireless or plugged in. I either get a message about no devies set up, even though it shows the phone name and connections and is paired as bluetooth, or a message that CarPlay could not connect and it is now using Bluetooth. 2017 E and 202 GLC all worked flawless as with Bluetooth so if it's possible I may have to disable CarPlay.

Exact experience I was having with two C300 and an EQS 450+ loaner. The latter was recently at the beginning of the year. I thought it was because the loaners don't get OTA updates and still ran whatever software came from the factory, but looks like it's an ongoing issue. MBUX 2.0 continuous to be a POS. The loaner experiences I've had over the last year or so made me not want a current Mercedes or AMG. In comparison, COMAND NTG 5.5 in my '19 C63 has never had CarPlay issues with any iOS version over the last 5 years.

I'm experiencing the same thing in my 2022 C300 sedan. This generally only happens on longer drives on the freeway and not around town. I've also noticed that it seems to happen at the same locations on the freeway too. Sort of wondered if maybe there's some sort interference in those locations that might be causing it.

I only experience issues with CarPlay when I leave the car for 5-10 minutes for quick errands like post office or bank visits. Once I restart my car 50% of the times it’s impossible to reconnect to CarPlay.

The dealer knows of no issues. Ive been experimenting and it is the same issue after updating IOS, reconnecting the phone, etc. May happen 10 times in 30 min or not at all. No consistency. I’m of the belief that it is specific to the car. Hope MB digs into this!

Yes, it's a specific issue with MBUX 2.0. I have no issues with CarPlay in my 2019 with COMAND as said, and last year I drove a BMW 330i for a long weekend using CarPlay the entire time w/o any issues. However, VW and Audi also have issues related to wireless CarPlay. I drove several VWs and Audis over the last couple of years, and each one had stability issues with wireless CarPlay, but wired CarPlay was stable. My own car doesn't support wireless CarPlay, so it's always wired. In my experience wireless CarPlay is flaky, except in the BMW where it worked flawlessly. It's clearly bugs in these other Infotainment systems.

My wife has this issue but it's always in the same spots in her commute to and from work. There's high voltage lines in her case that cause interruptions.

Open devices on MBUX, press the logo of whichever method the car is currently shown as connected which would either be CarPlay or bluetooth, turn wifi back on on your phone(your phone turns wifi off so that it can connect to the car via wifi-direct) and then press the CarPlay logo next to your phone on the devices screen in the car. It should connect then. I've had issues with CarPlay connection on all of my cars in a similar way

What is the actual benefit of CarPlay in any case? I have had no issues with it but 90% of the time I revert to the MBUX interface anyway. What can CarPlay do that the standard MBUX system can’t?

The actual benefit is that it mirrors your phone to the car's display so you can use corresponding phone apps such as Google Maps. It's not that it can do something MBUX can't. The ongoing debate is that Google Maps, Waze etc. are better at navigation than MBUX is. I disagree with that in general terms, but there are times when Google Maps gets me to a destination faster than the Mercedes navigation, especially when I can't avoid driving during commute hours, so I use it when appropriate.

For me the biggest benefit is that I can transplant a personalized experience into any car I drive w/o having to set up the corresponding infotainment system first or learn a new system in a car that I only drive for a limited time. Basically my data, services and experiences roam to any car I drive w/o much of an initial setup. This comes in handy whenever I drive a rental car or service loaner. By connecting my phone, I instantly have my personalized environment, complete with my data, live traffic etc. The service loaners usually don't have an active Mercedes me subscription, so no live traffic. Also, because I have a smart home I can open/close my garage door from the CarPlay dashboard in a service loaner w/o having to carry a remote that I might forget and leave behind when returning the loaner, and of course I wouldn't wanna program Homelink in the loaner to my garage.

You're able to have Waze + Spotify without the digital extras membership/having to have a data plan. Waze is relevant in my country because there's fixed speed cameras everywhere and police sitting with speed guns in hidden locations. I can't wait for the day that Waze is available within car UIs, would be worth buying an unlimited data plan at that point.

Quick follow up. I'm currently driving an EQE 350+ loaner. This time I deliberately didn't listen to music on my 30 minute drive home from the dealership while using Goolge Maps for navigation. Wireless CarPlay didn't crash on me. It was working fine all the way home and I was able to open my garage door from the dashboard. So, it does look like the instabilities are related to streaming music. Not sure how much I'm gonna drive this thing until my car is ready, but I'll report back if it starts crashing again. But definitely now that I'm thinking about it, all the times when CarPlay started to crash on me in these newer vehicles was when I was listening to music on my phone. However, there have been a couple of iOS updates as well since last time. I'm on 17.6.1 now.

This is crazy. I turned in my EQE 350+ loaner today and the CarPlay actually dropped twice in the one week I had it. Since I had the MBUX updated at the dealer a few months ago, the CarPlay hasn't dropped in my W206 once.