New CLS63 with scratches
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From: Kenilworth, il usa
GT63S ePerformance 4dr, '25 Bentayga Black Ed.(wife), Wrangler and 250 MLB(kids)
New CLS63 with scratches
Specially ordered (wanted CCBs and particular options) CLS just arrived (MSRP $131k) at dealer (waited for that car since August).
It has deep scratches on the hood,allegedly done in transport,dealer wants to repaint the entire hood (Obsidian Black) and gave me a loaner to use in the meantime.
I asked them if there would be any record related to VIN# or Carfax note,they denied that it would show anywhere.
Does anyone here know for sure?
It has deep scratches on the hood,allegedly done in transport,dealer wants to repaint the entire hood (Obsidian Black) and gave me a loaner to use in the meantime.
I asked them if there would be any record related to VIN# or Carfax note,they denied that it would show anywhere.
Does anyone here know for sure?
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From: Kenilworth, il usa
GT63S ePerformance 4dr, '25 Bentayga Black Ed.(wife), Wrangler and 250 MLB(kids)
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From: THE Orange County, California
2024 C8 Z06- 2025 BMW CS- 2022 Porsche 992 GTS
Its my opinion that no dealer can match the ceramic nano paint from the factory... and the hood is a huge piece of real estate to repair.
The paint, especially in black, is amazing from the factory because it reduces swirls and prevents more chips. Im sure the dealer will use the correct paint but its never the same again.
What if you trade it in early? Any dealer taking in the car will use a paint meter on your car to check depth. They will know it was done.
I dont really know what other options you have though here so I guess Id get it painted or replacement unit. Yes I know your car was a special order so it will hit you that much harder to pass it up. Do you have any pics??
The paint, especially in black, is amazing from the factory because it reduces swirls and prevents more chips. Im sure the dealer will use the correct paint but its never the same again.
What if you trade it in early? Any dealer taking in the car will use a paint meter on your car to check depth. They will know it was done.
I dont really know what other options you have though here so I guess Id get it painted or replacement unit. Yes I know your car was a special order so it will hit you that much harder to pass it up. Do you have any pics??
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From: Trinidad & Tobago / Canada
CLS550 AMG Pkg.
You paid the premium for a new vehicle, why should you accept delivery of the vehicle with a repainted (i.e. not new) hood? If the dealer cant understand this take it up with MB USA Customer Care - for $130k+ your overall satisfaction with your purchase should mean something to them. Dont just speak to some Rep or Dealership Manager, demand to speak with a VP or Director of Customer Satisfaction; I'm sure MB USA has one. You just bought a $131k car that was delivered in an unacceptable condition and they need to do something about it. You didnt scratch the hood, so why are you being penalized for this by having to drive a car with a repainted hood?
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'19 G63 Ed 1,'18 M5, '16 G63,'12 458 , '11 E63, Brabus SL55-K8, '10 S63, '94 E500 "Wolf", '91 560SEC
It is a bad experience, not trying to downplay it. I would atleast let them try to repaint the hood and see if you are satisfied with the job. Make sure they use PPG CeramiClear it is approved by MBZ for the newer paint finishes. I have had local guys use it on my cars and have had no problem with the color match or finish. Obsidian black has been around awhile and your paint is new so I don't think color match is going to be an issue.
If they make a claim on transport company's insurance, it will likely flag Carfax.
If they make a claim on transport company's insurance, it will likely flag Carfax.
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Thread Starter
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From: Kenilworth, il usa
GT63S ePerformance 4dr, '25 Bentayga Black Ed.(wife), Wrangler and 250 MLB(kids)
They repainted the hood exceptionally,impossible to tell if there was any work,the entire thing was completely stripped and repainted to look factory job.
I really don't want to wait forever for another car, not interested in anything else at the moment (M5 and M6 are in stock).
Most likely will trade it next year for the new E63 4matic at the same dealer so decided to take that car.
Scheduled Monday delivery,will post picks next week.
I really don't want to wait forever for another car, not interested in anything else at the moment (M5 and M6 are in stock).
Most likely will trade it next year for the new E63 4matic at the same dealer so decided to take that car.
Scheduled Monday delivery,will post picks next week.
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If I was you I would get them to repair it and try to knock off some of that $131k price tag I am sure you will get something out of them, that's what I would do, any saving you get out of this would go for what you plan for your ride, wheels tune etc.
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From: Los Angeles, CA
2012 CLS63 AMG, 2012 Bentley Cont. GT, 2013 Cayenne Turbo
+1 totally agree with this option
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From: Salt Lake City (but not Morm)
2003 E55 & 2014 GL550
Its my opinion that no dealer can match the ceramic nano paint from the factory... and the hood is a huge piece of real estate to repair.
The paint, especially in black, is amazing from the factory because it reduces swirls and prevents more chips. Im sure the dealer will use the correct paint but its never the same again.
The paint, especially in black, is amazing from the factory because it reduces swirls and prevents more chips. Im sure the dealer will use the correct paint but its never the same again.
Thread Starter
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From: Kenilworth, il usa
GT63S ePerformance 4dr, '25 Bentayga Black Ed.(wife), Wrangler and 250 MLB(kids)
I'm tired of waiting,taking the car on Monday.....
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From: Naples FL
2021 Porsche TTS
That sounds fair but I would still ask them to show you with a paint meter and prove to you with other new cars that the repaint cannot be detected.
If you end up trading it with same dealer next year, that may not be a big deal but you do not know what the future holds.
If you end up trading it with same dealer next year, that may not be a big deal but you do not know what the future holds.
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From: Kenilworth, il usa
GT63S ePerformance 4dr, '25 Bentayga Black Ed.(wife), Wrangler and 250 MLB(kids)
That sounds fair but I would still ask them to show you with a paint meter and prove to you with other new cars that the repaint cannot be detected.
If you end up trading it with same dealer next year, that may not be a big deal but you do not know what the future holds.
If you end up trading it with same dealer next year, that may not be a big deal but you do not know what the future holds.
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From: OC
i drive them all, fast and hard
cant they order a new hood direct from factory
i agree about the nano paint thing
are u sure the scratches are into the paint or only clearcoat,
was the truck a closed carrier or open
i agree about the nano paint thing
are u sure the scratches are into the paint or only clearcoat,
was the truck a closed carrier or open
Thread Starter
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From: Kenilworth, il usa
GT63S ePerformance 4dr, '25 Bentayga Black Ed.(wife), Wrangler and 250 MLB(kids)
No idea about the truck,I don't have the stamina to wait another month for new hood (that has to be painted at dealer anyway,they don't ship painted parts).
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enjoy her in good health
Thread Starter
MBWorld Fanatic!
Joined: Mar 2002
Posts: 2,934
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From: Kenilworth, il usa
GT63S ePerformance 4dr, '25 Bentayga Black Ed.(wife), Wrangler and 250 MLB(kids)
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Posts: 186
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From: Dallas, TX
CLS63 AMG
They repainted the hood exceptionally,impossible to tell if there was any work,the entire thing was completely stripped and repainted to look factory job.
I really don't want to wait forever for another car, not interested in anything else at the moment (M5 and M6 are in stock).
Most likely will trade it next year for the new E63 4matic at the same dealer so decided to take that car.
Scheduled Monday delivery,will post picks next week.
I really don't want to wait forever for another car, not interested in anything else at the moment (M5 and M6 are in stock).
Most likely will trade it next year for the new E63 4matic at the same dealer so decided to take that car.
Scheduled Monday delivery,will post picks next week.
Vic is right. It may look perfect but any dealer you trade in at will use a paint meter and no matter how good the job looks you cannot fool a paint meter and you will take a hit on trade-in. If you leased then I would get something in writing that you will not be dinged when trading it in and I also agree that I would try and get them to knock off another few thousand and use for mods.
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Joined: Jul 2012
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From: OC CA
2012 CLS 63, 2013 Gallardo LP550
Personally wouldn't sweet it either. Its a car and most people won't own it more than 2-4 years and over that time you'll be getting scratches, dings, etc no matter how you pamper it. Dealers paint cars all the time and don't disclose it, shipping damage is very common.
I'd take the discounts instead of demanding a new hood swap or car. If your luck is anything like mine, Murphy's law would kick in and would hit something and need to get it repainted anyways.
I'd take the discounts instead of demanding a new hood swap or car. If your luck is anything like mine, Murphy's law would kick in and would hit something and need to get it repainted anyways.
Thread Starter
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From: Kenilworth, il usa
GT63S ePerformance 4dr, '25 Bentayga Black Ed.(wife), Wrangler and 250 MLB(kids)
Personally wouldn't sweet it either. Its a car and most people won't own it more than 2-4 years and over that time you'll be getting scratches, dings, etc no matter how you pamper it. Dealers paint cars all the time and don't disclose it, shipping damage is very common.
I'd take the discounts instead of demanding a new hood swap or car. If your luck is anything like mine, Murphy's law would kick in and would hit something and need to get it repainted anyways.
I'd take the discounts instead of demanding a new hood swap or car. If your luck is anything like mine, Murphy's law would kick in and would hit something and need to get it repainted anyways.
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From: OC
i drive them all, fast and hard
Just thought of an idea
Doesn't mercs have a factory in Alabama or somewhere
Thy must have the proper Mercedes paint applications
Send the hood there or have them send one there to have painted.
Doesn't mercs have a factory in Alabama or somewhere
Thy must have the proper Mercedes paint applications
Send the hood there or have them send one there to have painted.
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From: Kenilworth, il usa
GT63S ePerformance 4dr, '25 Bentayga Black Ed.(wife), Wrangler and 250 MLB(kids)
They still have to fit some spacers for back wheels that I plan to use for Winter
(Old Vossens 20")
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FF. W212 E63 M156 non-pano 18" P2 ParkT NightV (gone but will be missed).
Personally wouldn't sweet it either. Its a car and most people won't own it more than 2-4 years and over that time you'll be getting scratches, dings, etc no matter how you pamper it. Dealers paint cars all the time and don't disclose it, shipping damage is very common.
I'd take the discounts instead of demanding a new hood swap or car. If your luck is anything like mine, Murphy's law would kick in and would hit something and need to get it repainted anyways.
I'd take the discounts instead of demanding a new hood swap or car. If your luck is anything like mine, Murphy's law would kick in and would hit something and need to get it repainted anyways.
