Could use some advice/help - Power seat problem.. not covered under warranty?
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From: San Jose, CA
ML63
Could use some advice/help - Power seat problem.. not covered under warranty?
Hey everyone, I am hoping someone here has had the same problem, or can give me some advice. I am a MB newbie, just bought my used C32 about a month ago. This past Sunday my drivers seat power controls stopped working. It would try to move the seat, then just stop. The dealer said they replaced the elect controls but they burned out again and they stated that the problem was the track that the seat moves on. They claim that the track has a groove in it from the seat moving and from use. They also claimed that they checked 3 times and that this part is not covered under the starmark warranty. This electronic control was replaced under the warranty by the privious owner back in March, but they claim its not the motor so its not covered either. The estimated repair cost is $900 bucks, almost 600 for parts and 300 in labor.
After the service guy told me this I seriously wanted to punch him out...
They have already had the car two days now it will be there at least one more.. to add to my frustration they gave me a POS Mercury as the loaner car..
Anyone ever hear of this problem before? I was searching around and wasn't able to find anything. The service guy said he just did another car with the same problem about a month ago..
Any help would be greatly appreciated.. Should I take the car to someone besides MB?
After the service guy told me this I seriously wanted to punch him out...
They have already had the car two days now it will be there at least one more.. to add to my frustration they gave me a POS Mercury as the loaner car..Anyone ever hear of this problem before? I was searching around and wasn't able to find anything. The service guy said he just did another car with the same problem about a month ago..
Any help would be greatly appreciated.. Should I take the car to someone besides MB?
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From: San Jose, CA
ML63
Originally Posted by benz4menz
If should be covered. I once had a problem with my seat and they fix it under warranty.
Thanks for the replies so far..
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From: Socal
06' Clk 500 Cabriolet, 01' CL 55, 00' Clk 430
Originally Posted by amgmark
After the service guy told me this I seriously wanted to punch him out...
They have already had the car two days now it will be there at least one more.. to add to my frustration they gave me a POS Mercury as the loaner car..Lol.....Btw, Mercedes of Escondino alway give you a rental car (Ml and C-class) for any kind of repair regardless it under warranty or not.
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Mercedes Benz of San Diego in Kearny Mesa which is convenient since I work in Sorrento Valley.. I could make the switch up north.. maybe they will cover the service under the warranty.. 
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..
Originally Posted by amgmark
Mercedes Benz of San Diego in Kearny Mesa which is convenient since I work in Sorrento Valley.. I could make the switch up north.. maybe they will cover the service under the warranty..
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From: Seattle, WA
'09 911 C4S
I had my seat railings replaced after only couple of weeks of ownership on my brand new C320 back in 2003. When the seat was moving backwards, it always made a loud click. I talked to my SA about it and he took care of it under warranty of course. After that, I still had intermittent seat adjustment problems. During morning cold starts, sometimes the power seat and steering wheel would not work. It turns out the connection to the seat control module underneath the seat gets loose once in awhile so they replaced the harness and the module. The problem became less frequent but not completely.
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From: Chicago
2006 SLK55 AMG/// 2006 Porsche CaymanS 2010 135i
Originally Posted by amgmark
They are saying that it is not part of the electrical system, but rather the track below the seat. Per their records the seat was even fixed back in March under the warranty, but it was the control on the door. I would think at the very least it would be a design flaw or something that they should cover. I guess I will have to speak to the service manager tomorrow and give em hell.. I am pretty outraged about the situation because I bought this particular car because of the warranty..
Thanks for the replies so far..
Thanks for the replies so far..
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From: San Jose, CA
ML63
Originally Posted by Marktini
If the seat was fixed in March under warranty see if there is a time limit on repairs, I was under the impression that all repairs made under warranty were guaranteed for at least one year???
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Joined: Nov 2005
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From: nottingham / uk
silver 2002 c32 amg
Originally Posted by amgmark
Hey everyone, I am hoping someone here has had the same problem, or can give me some advice. I am a MB newbie, just bought my used C32 about a month ago. This past Sunday my drivers seat power controls stopped working. It would try to move the seat, then just stop. The dealer said they replaced the elect controls but they burned out again and they stated that the problem was the track that the seat moves on. They claim that the track has a groove in it from the seat moving and from use. They also claimed that they checked 3 times and that this part is not covered under the starmark warranty. This electronic control was replaced under the warranty by the privious owner back in March, but they claim its not the motor so its not covered either. The estimated repair cost is $900 bucks, almost 600 for parts and 300 in labor.
After the service guy told me this I seriously wanted to punch him out... They have already had the car two days now it will be there at least one more.. to add to my frustration they gave me a POS Mercury as the loaner car..
Anyone ever hear of this problem before? I was searching around and wasn't able to find anything. The service guy said he just did another car with the same problem about a month ago..
Any help would be greatly appreciated.. Should I take the car to someone besides MB?
After the service guy told me this I seriously wanted to punch him out...
They have already had the car two days now it will be there at least one more.. to add to my frustration they gave me a POS Mercury as the loaner car..Anyone ever hear of this problem before? I was searching around and wasn't able to find anything. The service guy said he just did another car with the same problem about a month ago..
Any help would be greatly appreciated.. Should I take the car to someone besides MB?
this sort of thing really pisses me off
for a start i had several problems with my own car when i purchased it....1 the drivers side head rest would not adjust... 2 the drivers heated seat element on the base part did not work &... 3 the drivers side door mirror was not folding back when put into the park position
I immediately contacted my local MB dealer who told me that because the faults were already on the car when i purchased it meant that it was the responsibility of the dealer that i purchased the car from to rectify the faults which should have been picked up on the pre sale checks
after several weeks of calling the dealer and also the MB UK warranty providers the dealer agreed to fix the faults at there expense.
from what you have stated in your post it sounds like the dealer was aware of the fault when you purchased your car ... now i don't know if it works the same over there as over here but if so it seems to me that they should be oblidged to rectify this fault whether it is covered by the warranty or not & i would check with MB USA to see where you stand
I am currently trying to get my passengers side heated seat element fixed under warranty... this seams to be a common fault and i know its covered as i checked with the warranty people myself, but my useless local dealer still hasn't got back to me after 2 weeks
i hope everything works out for you as i know what a headache this can be
Senior Member
Joined: Nov 2005
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From: nottingham / uk
silver 2002 c32 amg
Originally Posted by cntlaw
The dealer can usually argue some components worn out were caused by usage. I suggest you write a formal complain letter to the HQ.
people buy from approved dealers to avoid the pitfalls of buying private or going to an auction and usually pay extra for it so should rightly expect everything to be perfect !!!
