Galodourado

Hi all,

does anybody knows if Jake or Jerry are still part of Eurocharged?

I bought 181 pulley + Stage 2 tune (to apply remotely) some months ago and -after some problems and delays- I still need to do the tune.

I was trying to contact them by pm and email almost for a month and no luck... should I be worried? Any bad experience?

Tks!

loungn14

send an email to sales@eurocharged.com

02C32guy

Try just emailing their main email address if you haven't. I usually get a response same day. Also, sounds kind of dumb, but they are pretty active on Facebook.

02C32guy

Oops, sorry for the repost. I waited to long to hit submit...

Galodourado

I've sent email to that addres on today (I had it from website), but already emailed/pm'ed Jerry, Jake and Toni several times before.

I meet them here in this forum -they contacted me first by pm when I wrote a post asking info for tune- and I know they were very active here on that time (oct/2009), so that's why I feel strange not to have my pm's and emails aswered now.

Ok, I'll wait for an answer in main add.

Tks!

320 dreamer

why not just call them? the fone #'s are on the contact page of their website

Galodourado

I know it would be the best way to go, but my spoken english is not so fluent when talking over the phone.
In any case, I don't see why it should be any problem to contact them by email... it worked fine when initially I asked information, I placed order and doing payment!

wcl

Hi im new to the forums but I have the same issue I tryed emailing and calling eurocharged for 2 weeks striaght no answer. I am having issues with my C32 Long Tube Headers I tried everything so I decided to come to the fourms.

Lenin

What are your problems?

Galodourado

I don't know what's the problem. Almost a month here trying to contact them to apply tune and no return

I think I will give up on applying tune and install pulley and I'll ask my money back. I'm worried about if some problem happens I will have my car broken for long time until they come back with a solution!

mdncn2762

UH OH I hope this isnt a sign of anything.

Lenin

I don't know if it's related, but have you guys seen the latest weather situation in the Chicago area? Not pretty.

Galodourado

Of course is a sing that something is not working as it should... I hope it was not any worst!

Is it not too long time?

02C32guy

Here's a a similar thread on the Crossfire forum. In post #7 Jake from EC clears up the confusion. I imagine this answer would stand here too. http://www.crossfireforum.org/forum/...-business.html

Lenin

If you still did not get a call back, then it would be "too long time". I was in contact with Jerry on 6/4, so I know that he is around. Try this email: jerry@eurocharged.com. This always works for me. I also hear that Gary and Tony (the tuner) are no longer with Eurocharged. Good luck with your mods. I have a 181 pulley and the EC tune and absolutely love it.

JonMBZ

that sucks why did they leave? He is probably running the show by himself and doesn't have the help to do anything but what's in front of him.

wcl

I'm sorry to hear what happen to eurocharged. But I did email and just going to wait until they have a chance to get back to me. Hopefully everything gets back on track for them.

Galodourado

Yes, it's too long time indeed.

Let me relate what have happened since the beginning:
- 30th/Sep/2009 I pay for 178mm pulley + Tune + Johnson pump + Magnecor Wires
- 12th/Dec/2009 I receive cargo -2 months and a have later- but I receivd the wrong pulley, I receive a 185mm instead of ordered 178mm
- Several emails sent informing situation
- 02nd/Mar/2010 Finally I received answer from Jake and apologizing for all that had hapened. He inform that 178mm pulley will delay, but he have 181mm one ready to ship. I choose to go with 181mm one
- 25th/Mar/2010 I receive new 181mm pulley
- 27th/Mar/2010 I ship back to EC 185mm pulley
- 21st/May/2010 I sent email to Jake wanting to know if they had received the 181mm pulley and also asking information on install pulley + apply tune (the only answer was made by pm here informing that they already received the pulley)
- 27th/May/2010 Sent email to Jake and Jerry again
- 15th/Jun/2010 Sent email Jake, Jerry, Toni and "Sales" again
- Several pm's also sent here and no useful information returned
- This post
- Now, almost NINE MONTHS later I have not my car tuned!

I can understand that sometimes things go wrong (delay in first shipment and receive wrong pulley), but all this situation goes beyond any logical limits.

I hate doing this, put a public claim here where I know EC is well known, but honestly I had not other choice. It's a weird weird situation.

Now I'm not any more confident with EC handling to apply the tune (I'm worried that if something wrong happens with tune I will have my car out of service for months), so:

I ask here to EC (Jake) to return back the money of PULLEY + TUNE and I will ship the pully back to EC as soon as I got money in my account.

I will update this post when all was settled.

PD: Sorry for long post.

320 dreamer

jake owner of e/c = loungn14!

Galodourado

Finally I could contact Jerry and Jake and very kindly all was settled.

Problem solved.

Can close this post!