Trying to contact Eurocharged!
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Junior Member
Joined: May 2008
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From: Spain
C32 AMG
Trying to contact Eurocharged!
Hi all,
does anybody knows if Jake or Jerry are still part of Eurocharged?
I bought 181 pulley + Stage 2 tune (to apply remotely) some months ago and -after some problems and delays- I still need to do the tune.
I was trying to contact them by pm and email almost for a month and no luck... should I be worried? Any bad experience?
Tks!
does anybody knows if Jake or Jerry are still part of Eurocharged?
I bought 181 pulley + Stage 2 tune (to apply remotely) some months ago and -after some problems and delays- I still need to do the tune.
I was trying to contact them by pm and email almost for a month and no luck... should I be worried? Any bad experience?
Tks!
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From: Houston/ Austin /Toronto / UAE / Minneapolis / Orlando /Cincinnati
Eurocharged Performance ML63 and TT lambo
send an email to sales@eurocharged.com
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Joined: Apr 2009
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From: DE
2005 E55
send an email to sales@eurocharged.com
Oops, sorry for the repost. I waited to long to hit submit...
Thread Starter
Junior Member
Joined: May 2008
Posts: 32
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From: Spain
C32 AMG
send an email to sales@eurocharged.com
Ok, I'll wait for an answer in main add.
Tks!
Thread Starter
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From: Spain
C32 AMG
In any case, I don't see why it should be any problem to contact them by email... it worked fine when initially I asked information, I placed order and doing payment!
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C32 AMG
Hi im new to the forums but I have the same issue I tryed emailing and calling eurocharged for 2 weeks striaght no answer. I am having issues with my C32 Long Tube Headers I tried everything so I decided to come to the fourms.
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2002 C32 AMG, 2013 GLK 350/4, 2015 E63S AMG Wagon
Thread Starter
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Joined: May 2008
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From: Spain
C32 AMG
I think I will give up on applying tune and install pulley and I'll ask my money back. I'm worried about if some problem happens I will have my car broken for long time until they come back with a solution!
Last edited by Galodourado; Jun 19, 2010 at 07:20 PM.
Thread Starter
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From: Spain
C32 AMG
Of course is a sing that something is not working as it should... I hope it was not any worst! 
Is it not too long time?
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Here's a a similar thread on the Crossfire forum. In post #7 Jake from EC clears up the confusion. I imagine this answer would stand here too. http://www.crossfireforum.org/forum/...-business.html
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2002 C32 AMG, 2013 GLK 350/4, 2015 E63S AMG Wagon
If you still did not get a call back, then it would be "too long time". I was in contact with Jerry on 6/4, so I know that he is around. Try this email: jerry@eurocharged.com. This always works for me. I also hear that Gary and Tony (the tuner) are no longer with Eurocharged. Good luck with your mods. I have a 181 pulley and the EC tune and absolutely love it.
Thread Starter
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From: Spain
C32 AMG
If you still did not get a call back, then it would be "too long time". I was in contact with Jerry on 6/4, so I know that he is around. Try this email: jerry@eurocharged.com. This always works for me. I also hear that Gary and Tony (the tuner) are no longer with Eurocharged. Good luck with your mods. I have a 181 pulley and the EC tune and absolutely love it.
Let me relate what have happened since the beginning:
- 30th/Sep/2009 I pay for 178mm pulley + Tune + Johnson pump + Magnecor Wires
- 12th/Dec/2009 I receive cargo -2 months and a have later- but I receivd the wrong pulley, I receive a 185mm instead of ordered 178mm
- Several emails sent informing situation
- 02nd/Mar/2010 Finally I received answer from Jake and apologizing for all that had hapened. He inform that 178mm pulley will delay, but he have 181mm one ready to ship. I choose to go with 181mm one
- 25th/Mar/2010 I receive new 181mm pulley
- 27th/Mar/2010 I ship back to EC 185mm pulley
- 21st/May/2010 I sent email to Jake wanting to know if they had received the 181mm pulley and also asking information on install pulley + apply tune (the only answer was made by pm here informing that they already received the pulley)
- 27th/May/2010 Sent email to Jake and Jerry again
- 15th/Jun/2010 Sent email Jake, Jerry, Toni and "Sales" again
- Several pm's also sent here and no useful information returned
- This post
- Now, almost NINE MONTHS later I have not my car tuned!
I can understand that sometimes things go wrong (delay in first shipment and receive wrong pulley), but all this situation goes beyond any logical limits.
I hate doing this, put a public claim here where I know EC is well known, but honestly I had not other choice. It's a weird weird situation.
Now I'm not any more confident with EC handling to apply the tune (I'm worried that if something wrong happens with tune I will have my car out of service for months), so:
I ask here to EC (Jake) to return back the money of PULLEY + TUNE and I will ship the pully back to EC as soon as I got money in my account.
I will update this post when all was settled.
PD: Sorry for long post.
