MBUSA re: PP -- "there was a production problem"
08-05-2008, 07:35 PM
#51
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2013 C63 Black Series
this is really pretty funny
That letter is most entertaining. For a car company in the premium luxury brand segment to "miss" installing elements of their options packages (big things, like suspension, brakes, etc.) is laughable. We can debate how valuable the package, is, etc...but that's not really the point. Its a customer relationship issue. One thing still outstanding = how they "ran out" of carbon fiber...(?)
As I have said previously, LSD on a rear wheel drive car with 451hp/449lbs torque is sort of a "must have", not just for the track. Its crazy to me that something like that doenst come standard on an AMG, their performance brand.
As I have said previously, LSD on a rear wheel drive car with 451hp/449lbs torque is sort of a "must have", not just for the track. Its crazy to me that something like that doenst come standard on an AMG, their performance brand.
08-05-2008, 07:39 PM
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C63 / ////AMG
Interesting since I just asked about the Performance Package on the AMG Private Lounge and there was NO MENTION of this problem. Typical moves from the Mercedes-Benz cartel....
08-05-2008, 07:43 PM
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Steel Gray 09' C63 AMG
That letter is most entertaining. For a car company in the premium luxury brand segment to "miss" installing elements of their options packages (big things, like suspension, brakes, etc.) is laughable. We can debate how valuable the package, is, etc...but that's not really the point. Its a customer relationship issue.
08-05-2008, 07:47 PM
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'08 BMW 650ci
Well my car got the the dealer today, guess what NOT WHAT I ORDERED!!! No steering wheel, brakes, ect. I am going to the dealer tomorrow to take a look at the car and see what it looks like and see what the dealer will do for me because MBUSA won't do $#!T thats for sure.
I am going to ask my dealer for the FULL $3990.00 discount. $1540.00 of that is a freebie rebate that cost them nothing, $1250.00 is for the speed limit witch means nothing by itself. If you get a ECU upgrade from anybody, thats a freebie. As for the $1200.00 LSD, I guess it is wroth it considering the time and trouble of getting one aftermarket and installing it. I guess I would settle for paying the $1200.00 for the dif, but I will start out by asking for the full discount. That credit is still a rip off because it would cost you WAY MORE to buy the OEM compound rotors, shocks, springs and steering wheel from the part department or the aftermarket for that matter. Full Brembo type Kit $3500 - $6500 , steering wheel $800 - $850, shocks springs $1500 - $3500 ABOUT.
So any way you stack it up the customer still gets the short end of the stick. My dealer seemed truly sorry but as for MB they are NOT. Do I realy want to buy a car from a company the suck a quality control system at there factory.
Not sure what to do
I am going to ask my dealer for the FULL $3990.00 discount. $1540.00 of that is a freebie rebate that cost them nothing, $1250.00 is for the speed limit witch means nothing by itself. If you get a ECU upgrade from anybody, thats a freebie. As for the $1200.00 LSD, I guess it is wroth it considering the time and trouble of getting one aftermarket and installing it. I guess I would settle for paying the $1200.00 for the dif, but I will start out by asking for the full discount. That credit is still a rip off because it would cost you WAY MORE to buy the OEM compound rotors, shocks, springs and steering wheel from the part department or the aftermarket for that matter. Full Brembo type Kit $3500 - $6500 , steering wheel $800 - $850, shocks springs $1500 - $3500 ABOUT.
So any way you stack it up the customer still gets the short end of the stick. My dealer seemed truly sorry but as for MB they are NOT. Do I realy want to buy a car from a company the suck a quality control system at there factory.
Not sure what to do
they where gonna discount the car a few grand anyway
so now they'll just give you THAT discount and say "here ya go"
i want the regular discount i was gonna get, AND, on top of the i want the PP discounted aswell
08-05-2008, 07:50 PM
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'08 BMW 650ci
08-05-2008, 07:57 PM
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08-05-2008, 07:58 PM
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08-05-2008, 07:59 PM
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Steel Gray 09' C63 AMG
08-05-2008, 08:03 PM
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2009 C63 AMG
In the end, I'm going to be happy if I get an LSD for free...
and those other 09's might have better brakes and suspension, but the stock are adequate and I'll be fine if I save the money for other mods...
and those other 09's might have better brakes and suspension, but the stock are adequate and I'll be fine if I save the money for other mods...
08-05-2008, 08:04 PM
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'08 BMW 650ci
i waited for an 09 because i wanted CF....it was delayed 2 months, and now theres a chance they'll "forget" to put it in, run out, or delay me again...
the other reason i waited for an 09 was because of the PP.....and now this
the other reason i waited for an 09 was because of the PP.....and now this
08-05-2008, 08:05 PM
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EuroCharged 2012 C63 BS Coupè
Glock and company, I hear your angst. This is truly a monumental error on MB's part.
I wouldn't be so hasty in condemning MB in Stuttgart though. I do think the responsibility for what gets ordered and ultimately built in Germany falls squarely on MB USA and the option codes provided to the factory for any given order. If this was a factory issue we would be hearing from members around the globe with similar issues. That clearly hasn't happened and appears to be a local problem only with the early P30 ordered out of the USA.
Good luck to all those affected in this debacle and getting a proper refund base on goods delivered (or not). The first offer is indicative of a company and the persons responsible collectively attempting to cover their asses.
What's that old saying? "When it rains lemons its best to make lemonade". No pun intended.
I wouldn't be so hasty in condemning MB in Stuttgart though. I do think the responsibility for what gets ordered and ultimately built in Germany falls squarely on MB USA and the option codes provided to the factory for any given order. If this was a factory issue we would be hearing from members around the globe with similar issues. That clearly hasn't happened and appears to be a local problem only with the early P30 ordered out of the USA.
Good luck to all those affected in this debacle and getting a proper refund base on goods delivered (or not). The first offer is indicative of a company and the persons responsible collectively attempting to cover their asses.
What's that old saying? "When it rains lemons its best to make lemonade". No pun intended.
Last edited by NORTH 44 C63; 08-05-2008 at 08:12 PM.
08-05-2008, 08:07 PM
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08-05-2008, 08:07 PM
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C63 / ////AMG
I'm paying for something that I did not order. I personally would not take delivery of a vehicle without everything I wanted. Let MBUSA and your dealership deal with the problem of being stuck with a car on their lot that you no longer want. In these economic times, tough luck to MBUSA. There is nothing you can do about the current situation, anyways.
08-05-2008, 08:16 PM
#69
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C'mon. The AMG MBUSA product managers have to work very tightly with AMB HQ product managers. This was a production screwup, not an "ordering" error.
08-05-2008, 08:17 PM
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2011 GLK350, 2010 ML350, 2008 C63 AMG
who thinks that the MB dealerships will still make people pay for whole PP price even though the dealer is getting a credit? I'm sure there will be people out there that will not know about the PP and end up paying the whole amount.
08-05-2008, 08:21 PM
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Steel Gray 09' C63 AMG
Glock and company, I hear your angst. This is truly a monumental error on MB's part.
I wouldn't be so hasty in condemning MB in Stuttgart though. I do think the responsibility for what gets ordered and ultimately built in Germany falls squarely on MB USA and the option codes provided to the factory for any given order. If this was a factory issue we would be hearing from members around the globe with similar issues. That clearly hasn't happened and appears to be a local problem only with the early P30 ordered out of the USA.
I wouldn't be so hasty in condemning MB in Stuttgart though. I do think the responsibility for what gets ordered and ultimately built in Germany falls squarely on MB USA and the option codes provided to the factory for any given order. If this was a factory issue we would be hearing from members around the globe with similar issues. That clearly hasn't happened and appears to be a local problem only with the early P30 ordered out of the USA.
08-05-2008, 08:21 PM
#72
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I wouldn't be so hasty in condemning MB in Stuttgart though. I do think the responsibility for what gets ordered and ultimately built in Germany falls squarely on MB USA and the option codes provided to the factory for any given order. If this was a factory issue we would be hearing from members around the globe with similar issues. That clearly hasn't happened and appears to be a local problem only with the early P30 ordered out of the USA.
Agreed.
None of us knew for sure what the US version of the AMG Perf Pkg would include. There was only speculation and bogus info in the car rags. The 19" wheels were the first thing to go. Perhaps there was internal debate on this, and cars went into production without a final decision being made at big HQ.
Anyhow... $1200 for an LSD is great IMO. But an additional $1250 to let the car run to 174mph (which it will likely see only a handful of times!) is bogus IMO. So $2450 for the AMG Perf Pkg "Light" ... Hmmm.
08-05-2008, 08:22 PM
#73
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And $1,200 for VMAX=280 is a joke, when compared with the value they're putting on the LSD. Yes, in Germany, the price of the "Driver's Package" is comparable to the price of the LSD, but it includes raising VMAX, certification with the TÜV and a hand's on drivers training course.
The factory is making a big mistake trying to recoup their losses by screwing the already screwed.
The factory is making a big mistake trying to recoup their losses by screwing the already screwed.
08-05-2008, 08:26 PM
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Steel Gray 09' C63 AMG
Glock and company, I hear your angst. This is truly a monumental error on MB's part.
I wouldn't be so hasty in condemning MB in Stuttgart though. I do think the responsibility for what gets ordered and ultimately built in Germany falls squarely on MB USA and the option codes provided to the factory for any given order. If this was a factory issue we would be hearing from members around the globe with similar issues. That clearly hasn't happened and appears to be a local problem only with the early P30 ordered out of the USA.
Good luck to all those affected in this debacle and getting a proper refund base on goods delivered (or not). The first offer is indicative of a company and the persons responsible collectively attempting to cover their asses.
What's that old saying? "When it rains lemons its best to make lemonade". No pun intended.
I wouldn't be so hasty in condemning MB in Stuttgart though. I do think the responsibility for what gets ordered and ultimately built in Germany falls squarely on MB USA and the option codes provided to the factory for any given order. If this was a factory issue we would be hearing from members around the globe with similar issues. That clearly hasn't happened and appears to be a local problem only with the early P30 ordered out of the USA.
Good luck to all those affected in this debacle and getting a proper refund base on goods delivered (or not). The first offer is indicative of a company and the persons responsible collectively attempting to cover their asses.
What's that old saying? "When it rains lemons its best to make lemonade". No pun intended.
08-05-2008, 08:37 PM
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2013 C63 Black Series
Glock and company, I hear your angst. This is truly a monumental error on MB's part.
I wouldn't be so hasty in condemning MB in Stuttgart though. I do think the responsibility for what gets ordered and ultimately built in Germany falls squarely on MB USA and the option codes provided to the factory for any given order. If this was a factory issue we would be hearing from members around the globe with similar issues. That clearly hasn't happened and appears to be a local problem only with the early P30 ordered out of the USA.
Good luck to all those affected in this debacle and getting a proper refund base on goods delivered (or not). The first offer is indicative of a company and the persons responsible collectively attempting to cover their asses.
What's that old saying? "When it rains lemons its best to make lemonade". No pun intended.
I wouldn't be so hasty in condemning MB in Stuttgart though. I do think the responsibility for what gets ordered and ultimately built in Germany falls squarely on MB USA and the option codes provided to the factory for any given order. If this was a factory issue we would be hearing from members around the globe with similar issues. That clearly hasn't happened and appears to be a local problem only with the early P30 ordered out of the USA.
Good luck to all those affected in this debacle and getting a proper refund base on goods delivered (or not). The first offer is indicative of a company and the persons responsible collectively attempting to cover their asses.
What's that old saying? "When it rains lemons its best to make lemonade". No pun intended.
