dealerships being rude to my age!!!!!
Thread Starter
Super Member
Joined: Sep 2009
Posts: 905
Likes: 0
From: denver,CO
2009 c63, 2011 GT500
dealerships being rude to my age!!!!!
I called my dealership today for an appointment and asked for a loaner as i do usually and the service guy told me how old are u? i told him am 22 and he said am sorry i can't give u a loaner car u should be 25.Every time i take my car for service i get a loaner car without any questions i dunno now why they are being a$$ abt it??? did anybody have something like this??
MBWorld Fanatic!
Joined: Dec 2007
Posts: 1,184
Likes: 3
W210 E55 & W204 C63
He is pissed you are 22 and drive a car better than him, I run into this **** all the time, just tell him to **** off and ask for the manager and if that fails write a crappy review about that dealer and go to another one
Thread Starter
Super Member
Joined: Sep 2009
Posts: 905
Likes: 0
From: denver,CO
2009 c63, 2011 GT500
the problem is its the best dealership in my state they are mod freindly.
Junior Member
Joined: Feb 2010
Posts: 60
Likes: 1
From: eastcoast
2010c63
that's the same thing happen to me at a bmw service before i was in an amg, if i were u , i would bit*h at him and his manager until they regret not giving me a loaner, what!! they should gave u more respect cuz it's a amg and you are paying for the service!!! as long as you are 21 and have insurance they can't say a thing.
Super Member
Joined: Jun 2009
Posts: 787
Likes: 1
From: Denver Area
E.FIDDY.FIVE AMG
Trending Topics
MBWorld Fanatic!
Joined: Jun 2007
Posts: 2,949
Likes: 0
From: Philadelphia, PA
2008 A8L, 2002 996TT X50, 2009 X5
It may be that they're now handling loaner vehicles through a car-rental company. My local dealership used to run their own loaners, but now they've contracted out that work to Enterprise. You still get an MB like before, but it's now a car-rental that the dealership is comp'ing.
I seem to recall a major surcharge (or outright denial) when a car-rental would be requested by an individual under age 25, which might've been what he was referring to.
Jumping to the conclusion that it's blatant age discrimination might be a bit rash... YMMV.
I seem to recall a major surcharge (or outright denial) when a car-rental would be requested by an individual under age 25, which might've been what he was referring to.
Jumping to the conclusion that it's blatant age discrimination might be a bit rash... YMMV.
MB World Stories
The Best of Mercedes & AMG
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
10 Most Reliable Mercedes-Benz Models You Can Buy Used
Verdad Gallardo
Thread Starter
Super Member
Joined: Sep 2009
Posts: 905
Likes: 0
From: denver,CO
2009 c63, 2011 GT500
The manager just called me and he told me that its the insurance company they have that doesn't cover people under 25.He said that if my insurance company covers there car they will be more then happy to give me a loaner car.
Thread Starter
Super Member
Joined: Sep 2009
Posts: 905
Likes: 0
From: denver,CO
2009 c63, 2011 GT500
It may be that they're now handling loaner vehicles through a car-rental company. My local dealership used to run their own loaners, but now they've contracted out that work to Enterprise. You still get an MB like before, but it's now a car-rental that the dealership is comp'ing.
I seem to recall a major surcharge (or outright denial) when a car-rental would be requested by an individual under age 25, which might've been what he was referring to.
Jumping to the conclusion that it's blatant age discrimination might be a bit rash... YMMV.
I seem to recall a major surcharge (or outright denial) when a car-rental would be requested by an individual under age 25, which might've been what he was referring to.
Jumping to the conclusion that it's blatant age discrimination might be a bit rash... YMMV.
Senior Member
Joined: Mar 2009
Posts: 393
Likes: 3
From: Hawaii
'09 C63 AMG, '10 ML350 4Matic
Your insurance always covers you in another car (if you have comprehensive). There is no full-up insurance policy that doesn't cover you in another car. If you have that sort of policy, you need to drop it now. I had my wife driving her brothers TL for 6 months while we were both deployed...his insurance covered the car, but her insurance covered both her and the car...therefore, the car was covered by both, and she was covered by ours.
If that wasn't the case, every driver would be required to purchase the optional (and criminal I might add) insurance that car rental companies offer...the 25 Age thing is a responsibility thing (ie. drivers 25 and over have less accidents, and leave them with a decent fleet of cars longer).
As for the age thing, if they can't loan to you, 2 things:
1) They should never have done it before
2) They should have told you this when you bought your car
One of the great services of a high end dealership is the loaner program...without that, MB is not much better than Honda (please, no flames...I get that it is...but their service isn't).
If that wasn't the case, every driver would be required to purchase the optional (and criminal I might add) insurance that car rental companies offer...the 25 Age thing is a responsibility thing (ie. drivers 25 and over have less accidents, and leave them with a decent fleet of cars longer).
As for the age thing, if they can't loan to you, 2 things:
1) They should never have done it before
2) They should have told you this when you bought your car
One of the great services of a high end dealership is the loaner program...without that, MB is not much better than Honda (please, no flames...I get that it is...but their service isn't).
Super Member
Joined: Feb 2010
Posts: 831
Likes: 0
From: Glendale, AZ
07 E63. 07 STi limited #606/800
im 21 and when i brought my merc to MB of SD they would always give me a loaner no questions asked, and they actually never charged me. granted it could be that im military and the sales manager and service manager are both former also. but i know MB of SD has their own c class's that they loan out and not some enterprise cars.
MBWorld Fanatic!
Joined: Jul 2008
Posts: 1,569
Likes: 2
From: Los Angeles / Manila
08 C63 AMG
Im in my 30s and my dealer always gives me a loaner but a "crap" small loaner car..not even a euro car. I told my friend about this and he gave me a tip on how to handle with this situation to get a MB loaner. He said pretend that your mad and tell them you didnt buy a 30-40 grand car but a 70,000++ car and your giving me a ****ty car!!! After that they always gives me a MB loaner. 
Thread Starter
Super Member
Joined: Sep 2009
Posts: 905
Likes: 0
From: denver,CO
2009 c63, 2011 GT500
I know this is the first time happens to me they always give me a nice loaner cars but today the guy was an a$$ to me and said no we can't.The manager told me to bring my insurance card and they will give me a loaner.His name was brian at service dep.
Super Member
Joined: Dec 2009
Posts: 992
Likes: 2
From: Denver, CO
2008 CLS63 AMG
If it was the old guy that you spoke too he always gives me crap and is a huge jerk also. Everyone calls that old man papa smurf. haha But if you give them your insurance they will hook you up.
MBWorld Fanatic!
Joined: Sep 2009
Posts: 1,630
Likes: 7
From: Denver, CO
'09 SL Black, '12 ML63, '13 SL63, '14 E63 Wagon, '14 458 Italia
I hate this too - I walked into Murray Motors on Colorado & nobody even came over to talk to me at first. The salesman I ended up working with was a good guy, and he earned his commission on my cash purchase of a GL550. But other places I've dealt with always seem less than courteous when a 22 y/o pulls up in a C63 or a 550. Maybe they think it's daddy's car. ****ers.
MBWorld Fanatic!
Joined: Feb 2007
Posts: 1,938
Likes: 2
From: Madison WI
2003 SL55, 2010 C63
I hate this rule. Last week I took my SL in for warranty work and they said I'm not 25 so they can't give me a Mercedes. I drove the POS Chevy home and wrote an email to MBUSA about me giving them a MSRP $120,000 car and got a $10,000 car as loaner. MBUSA called me the next morning to drive it back to exchange for a 2009 C300 4Matic loaner with only 1200 miles on it.
MBWorld Fanatic!
Joined: Mar 2007
Posts: 1,063
Likes: 2
From: Charlotte, NC
2002 S430, 2004 Cobra, 2004 Tahoe
I can certainly understand the frustration as I was once younger and not able to get a rental or loaner. I guess I find it amusing though that you guys take such offense to it, when you pretty much know the rules from the beginning. Im not saying it's OK for the service guy to be a jerk, but if you know the rules, why is it such a big deal? If you're 22 or 25 and can afford the cars you drive (C63, GL550), more power to you and I would expect the same treatment as someone who was older, at least that is how we do it. However, you have to understand that we also get our fair share of "youngsters" who claim to have the money, etc and just want to kick tires. Main rule is "It's not right to pre-judge, b/c you never know who has the money and who doesn't".
