I called my dealership today for an appointment and asked for a loaner as i do usually and the service guy told me how old are u? i told him am 22 and he said am sorry i can't give u a loaner car u should be 25.Every time i take my car for service i get a loaner car without any questions i dunno now why they are being a$$ abt it??? did anybody have something like this??

He is pissed you are 22 and drive a car better than him, I run into this **** all the time, just tell him to **** off and ask for the manager and if that fails write a crappy review about that dealer and go to another one

I told him to let the manager to call me.
the problem is its the best dealership in my state they are mod freindly.

that's the same thing happen to me at a bmw service before i was in an amg, if i were u , i would bit*h at him and his manager until they regret not giving me a loaner, what!! they should gave u more respect cuz it's a amg and you are paying for the service!!! as long as you are 21 and have insurance they can't say a thing.

i thought it was an age of 21 for a loaner??

is this mercedes benz of littleton?

A lot of rental insurace says you have to be 25 to drive the car. It's not that they're being rude to you, their insurance probably won't allow it.

It may be that they're now handling loaner vehicles through a car-rental company. My local dealership used to run their own loaners, but now they've contracted out that work to Enterprise. You still get an MB like before, but it's now a car-rental that the dealership is comp'ing.

I seem to recall a major surcharge (or outright denial) when a car-rental would be requested by an individual under age 25, which might've been what he was referring to.

Jumping to the conclusion that it's blatant age discrimination might be a bit rash... YMMV.

The manager just called me and he told me that its the insurance company they have that doesn't cover people under 25.He said that if my insurance company covers there car they will be more then happy to give me a loaner car.

It's mbwestminster.

thats how it is at my local dealer

They own there own loaner cars.

Your insurance always covers you in another car (if you have comprehensive). There is no full-up insurance policy that doesn't cover you in another car. If you have that sort of policy, you need to drop it now. I had my wife driving her brothers TL for 6 months while we were both deployed...his insurance covered the car, but her insurance covered both her and the car...therefore, the car was covered by both, and she was covered by ours.

If that wasn't the case, every driver would be required to purchase the optional (and criminal I might add) insurance that car rental companies offer...the 25 Age thing is a responsibility thing (ie. drivers 25 and over have less accidents, and leave them with a decent fleet of cars longer).

As for the age thing, if they can't loan to you, 2 things:
1) They should never have done it before
2) They should have told you this when you bought your car

One of the great services of a high end dealership is the loaner program...without that, MB is not much better than Honda (please, no flames...I get that it is...but their service isn't).

im 21 and when i brought my merc to MB of SD they would always give me a loaner no questions asked, and they actually never charged me. granted it could be that im military and the sales manager and service manager are both former also. but i know MB of SD has their own c class's that they loan out and not some enterprise cars.

Im in my 30s and my dealer always gives me a loaner but a "crap" small loaner car..not even a euro car. I told my friend about this and he gave me a tip on how to handle with this situation to get a MB loaner. He said pretend that your mad and tell them you didnt buy a 30-40 grand car but a 70,000++ car and your giving me a ****ty car!!! After that they always gives me a MB loaner.

As much as I dislike the sales side of Fletcher Jones in Vegas, they give out C300s and GLKs as loaners.

What??!! They give me a loaner and I am only 20! Who did you talk to because thats just straight up bull!

I know this is the first time happens to me they always give me a nice loaner cars but today the guy was an a$$ to me and said no we can't.The manager told me to bring my insurance card and they will give me a loaner.His name was brian at service dep.

If it was the old guy that you spoke too he always gives me crap and is a huge jerk also. Everyone calls that old man papa smurf. haha But if you give them your insurance they will hook you up.

I dunno if he is the old guy i talked to them on the phone.

just curious, are you attending the meet this sunday?

I will if my car is done.i have an appointment on friday afternoon.

I hate this too - I walked into Murray Motors on Colorado & nobody even came over to talk to me at first. The salesman I ended up working with was a good guy, and he earned his commission on my cash purchase of a GL550. But other places I've dealt with always seem less than courteous when a 22 y/o pulls up in a C63 or a 550. Maybe they think it's daddy's car. ****ers.

I hate this rule. Last week I took my SL in for warranty work and they said I'm not 25 so they can't give me a Mercedes. I drove the POS Chevy home and wrote an email to MBUSA about me giving them a MSRP $120,000 car and got a $10,000 car as loaner. MBUSA called me the next morning to drive it back to exchange for a 2009 C300 4Matic loaner with only 1200 miles on it.

I can certainly understand the frustration as I was once younger and not able to get a rental or loaner. I guess I find it amusing though that you guys take such offense to it, when you pretty much know the rules from the beginning. Im not saying it's OK for the service guy to be a jerk, but if you know the rules, why is it such a big deal? If you're 22 or 25 and can afford the cars you drive (C63, GL550), more power to you and I would expect the same treatment as someone who was older, at least that is how we do it. However, you have to understand that we also get our fair share of "youngsters" who claim to have the money, etc and just want to kick tires. Main rule is "It's not right to pre-judge, b/c you never know who has the money and who doesn't".