Arkym Vendor issues
#1
Member
Thread Starter
Join Date: Jul 2011
Location: Toronto, Canada
Posts: 202
Likes: 0
Received 0 Likes
on
0 Posts
C63
Arkym Vendor issues
So I ordered a part for my car. I paid $300 for this part, up front, the second half due on delivery. That was 4 months ago. They said it would take 2-3 weeks. Every couple weeks, they give me an update saying it'll be another 2-3 weeks. They've asked for my address 3-4 times. What a nightmare. What are my options for recourse?
This vendor is on the manufacturer's site (Arkrym) as being approved. I'm not certain what to do, and I'm losing patience.
This vendor is on the manufacturer's site (Arkrym) as being approved. I'm not certain what to do, and I'm losing patience.
Last edited by justpetef; 01-10-2012 at 06:19 PM.
#2
MBWorld Fanatic!
So I ordered a part for my car. I paid $300 for this part, up front, the second half due on delivery. That was 4 months ago. They said it would take 2-3 weeks. Every couple weeks, they give me an update saying it'll be another 2-3 weeks. They've asked for my address 3-4 times. What a nightmare. What are my options for recourse?
This vendor is on the manufacturer's site (Arkrym) as being approved. I'm not certain what to do, and I'm losing patience.
This vendor is on the manufacturer's site (Arkrym) as being approved. I'm not certain what to do, and I'm losing patience.
#3
MBWorld Fanatic!
#5
Member
Thread Starter
Join Date: Jul 2011
Location: Toronto, Canada
Posts: 202
Likes: 0
Received 0 Likes
on
0 Posts
C63
I'm going to hold on to the vendors' name until I hear back from Arkym. No sense in sullying their name if it's Arkym's fault. They are on Arkym's website, however, so they must be legit.
#7
MBWorld Fanatic!
Yikes - what a PIA. I ordered my ARKYM lip and diffuser through Ivan at DCT Motorsports and they were super fast and responsive. Just an FYI for the future...good luck!
Trending Topics
#8
Member
Thread Starter
Join Date: Jul 2011
Location: Toronto, Canada
Posts: 202
Likes: 0
Received 0 Likes
on
0 Posts
C63
3 weeks has taken 4 months, so far. Excuse after excuse after excuse. They said they're giving me free shipping and 15% off, though.. but still. Total nonsense. I just want the friggin lip already!!!!! I'm so unbelievably frustrated.
#10
MBWorld Fanatic!
damn that sucks. They make a good looking lip too. sad to hear the customer service isn't up to par. hope it works out for you!
you can try asking them on their facebook wall too.
https://www.facebook.com/people/Arky...461625?sk=wall
they have a twitter account, but it doesn't look like they even bother with it.
you can try asking them on their facebook wall too.
https://www.facebook.com/people/Arky...461625?sk=wall
they have a twitter account, but it doesn't look like they even bother with it.
Last edited by noodleman; 01-17-2012 at 10:50 AM.
#13
Member
Thread Starter
Join Date: Jul 2011
Location: Toronto, Canada
Posts: 202
Likes: 0
Received 0 Likes
on
0 Posts
C63
What makes them third rate? Who are "first rate vendors"? I'm paying the same price as I would at other vendors. Do you mean third rate manufacturers, rather?
Last edited by justpetef; 01-17-2012 at 04:09 PM.
#14
Member
Thread Starter
Join Date: Jul 2011
Location: Toronto, Canada
Posts: 202
Likes: 0
Received 0 Likes
on
0 Posts
C63
#15
MBWorld Fanatic!
There aren't many first rate vendors. You just have to go with someone who has a well established rep, preferrably across several platforms, and that other companies will vouch for.
This is one reason why I won't go direct to just about any manufacturer. Instead, I'll use someone like ACGSD who is well experienced and can be the middle man in case there is an issue.
#16
? It's less effort than continuing to emailing the vendor. It's a simple online form on BBB. They just contact vendor for you. Most time, vendors pay more attention to BBB than email from customers.