Arkym Vendor issues
Thread Starter
Member
Joined: Jul 2011
Posts: 202
Likes: 0
From: Toronto, Canada
C63
Arkym Vendor issues
So I ordered a part for my car. I paid $300 for this part, up front, the second half due on delivery. That was 4 months ago. They said it would take 2-3 weeks. Every couple weeks, they give me an update saying it'll be another 2-3 weeks. They've asked for my address 3-4 times. What a nightmare. What are my options for recourse?
This vendor is on the manufacturer's site (Arkrym) as being approved. I'm not certain what to do, and I'm losing patience.
This vendor is on the manufacturer's site (Arkrym) as being approved. I'm not certain what to do, and I'm losing patience.
Last edited by justpetef; Jan 10, 2012 at 06:19 PM.
MBWorld Fanatic!
Joined: Jan 2009
Posts: 2,087
Likes: 6
360 Modena TT
So I ordered a part for my car. I paid $300 for this part, up front, the second half due on delivery. That was 4 months ago. They said it would take 2-3 weeks. Every couple weeks, they give me an update saying it'll be another 2-3 weeks. They've asked for my address 3-4 times. What a nightmare. What are my options for recourse?
This vendor is on the manufacturer's site (Arkrym) as being approved. I'm not certain what to do, and I'm losing patience.
This vendor is on the manufacturer's site (Arkrym) as being approved. I'm not certain what to do, and I'm losing patience.
Thread Starter
Member
Joined: Jul 2011
Posts: 202
Likes: 0
From: Toronto, Canada
C63
I'm going to hold on to the vendors' name until I hear back from Arkym. No sense in sullying their name if it's Arkym's fault. They are on Arkym's website, however, so they must be legit.
Trending Topics
Thread Starter
Member
Joined: Jul 2011
Posts: 202
Likes: 0
From: Toronto, Canada
C63
3 weeks has taken 4 months, so far. Excuse after excuse after excuse. They said they're giving me free shipping and 15% off, though.. but still. Total nonsense. I just want the friggin lip already!!!!! I'm so unbelievably frustrated.
MB World Stories
The Best of Mercedes & AMG
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
10 Most Reliable Mercedes-Benz Models You Can Buy Used
Verdad Gallardo
MBWorld Fanatic!
Joined: Sep 2010
Posts: 1,288
Likes: 9
From: Canada
2014 E63S Wagon
damn that sucks. They make a good looking lip too. sad to hear the customer service isn't up to par. hope it works out for you!
you can try asking them on their facebook wall too.
https://www.facebook.com/people/Arky...461625?sk=wall
they have a twitter account, but it doesn't look like they even bother with it.
you can try asking them on their facebook wall too.
https://www.facebook.com/people/Arky...461625?sk=wall
they have a twitter account, but it doesn't look like they even bother with it.
Last edited by noodleman; Jan 17, 2012 at 10:50 AM.
Thread Starter
Member
Joined: Jul 2011
Posts: 202
Likes: 0
From: Toronto, Canada
C63
What makes them third rate? Who are "first rate vendors"? I'm paying the same price as I would at other vendors. Do you mean third rate manufacturers, rather?
Last edited by justpetef; Jan 17, 2012 at 04:09 PM.
Thread Starter
Member
Joined: Jul 2011
Posts: 202
Likes: 0
From: Toronto, Canada
C63
MBWorld Fanatic!
Joined: Jul 2009
Posts: 1,749
Likes: 1
From: PNW
'15 VW GTI
There aren't many first rate vendors. You just have to go with someone who has a well established rep, preferrably across several platforms, and that other companies will vouch for.
This is one reason why I won't go direct to just about any manufacturer. Instead, I'll use someone like ACGSD who is well experienced and can be the middle man in case there is an issue.
Super Member
Joined: Dec 2011
Posts: 689
Likes: 0
home the point
? It's less effort than continuing to emailing the vendor. It's a simple online form on BBB. They just contact vendor for you. Most time, vendors pay more attention to BBB than email from customers.
