oswiff

Hey guys - anyone have recent experience with JB Speed? I bought a hood emblem from him on January 30. He said he shipped it out the same day I paid which was the day I placed the order and I should expect the package in 10 days.

He supplied a tracking on Feb 4 which shows that the package was processed through ISC New York (which is basically the USPS international sorting facility) on Feb 3. According to the USPS I should have had it a day or two after that, I live in NYC.

I still haven't received the package as of today, I emailed him yesterday to maybe look into it for me but he said I should get it within the next week and to not worry I will get the item. The package has had no movement since Feb 3 and I think the package is lost. JB Speed apparently doesn't think that's the case which frustrates me a bit. I know the USPS is slow, but in my experience, they aren't that slow.

If anyone has any suggestions or experience with JB Speed (good or bad) please do share.

AMGFANs

wow..really? I was gonna purchase the hood emblem from them as well..I was searching for how the customer rate it.. Since this, I think I should consider more.. Let me know the update on your emblem if you will be received or not.

crazy1469

i purchase the rear lid spoiler on the 4th of february, shipment info was sent to fedex on the 5th, but wasn't picked up until the 9th...so u think that the shipping services there aren't as prompt are they are here...and i have been keeping track of it is in menphis, tn and is to arrive at my door step on tuesday....the person that i spoke with through email from jbspeed seemed very professional, all emails that i sent aking questions before and after purchase were all answered within the hr....will let you know more info when i get the package

novae500

I've bought a hood emblem from him as well as 3 rear spoilers . Took about 2 1/2 weeks to va.

_AMG_

Ive purchased 2 emblems from JB Speed, both delieverd on time.

mthis

2 front lips and all of them came on time for me.

Roswell

I got my front lip & roof spoiler from them, no problem at all with the shipment. It was actually faster to received it from Asia than some of my US orders.

oswiff

If I may ask the members who posted they received their orders on time. Can you please clarify what that means? Did he provide you guys with a timeline or did you receive it within an acceptable period of time?

Also, where were the orders shipped from?

Mine shipped from Taiwan, and while I understand that's going to take a little longer than something domestic, I had ordered something off of ebay and it shipped from China using the Postal Service and I received it within a week. I actually ordered these 2 days after I ordered the emblem from JB Speed.

Djovovic63

How has this got to do with JBspeed as a company?I think this is Postal services issue. If just think Jbspeed should have a look into it and find out where the package is. Thats his part, but if the package got lost, it is entirely Postal service's fault, and IMO, if there wasn't any agreement that he is solely responsible for the package even after it is mailed, then JBspeed shouldn't have any expenses with this. Anyway I would guess shipments are insured in any case, right? But what I really think is going on, is that the package will arrive, it is just taking longer then it usually would. God knows what the hell they're doing at the Postal service.

Roswell

Overseas shipment always varies in time of arrival cuz u have to factor in the customs clearance. The package can be held or just sitting at the border for different reason. Some of my order arrived in 5 days, some in 4 weeks. I would give it a little more time as 2 weeks is not that long. If after a month, u still haven't received it, I'm sure JBSpeed will take care of u as they are a reputable sponsor on the board.

oswiff

I think this reflects on JB Speed as a company because I don't think he looked into this issue with the Postal Service. He is just telling me to not worry and it should come this week.

He didn't tell me why he thinks it will come this week but he gave me the timeline of 10 days from when it shipped and as I said, the last movement on the emblem was on Feb 3.

I contacted the Postal Service and according to them it is odd that I haven't received the package yet as it cleared customs so long ago, but they said that the seller/shipper needs to open the claim.

Maybe the emblem will arrive this week or maybe it is lost, but in my opinion the post sale service is not good.

Roswell

Just be patient, no company will file a claim for a week or 2 delay unless it's a garanteed express service. I'm not defending the company, just saying that delays happens & not to jump the gun until settlement. Good luck.

oswiff

Agreed, and I know the postal service isn't dependable at all and things can just pop up at any time.

I just don't like the responses I have received from him.

I will wait another week and hopefully it shows up.

Roswell

Wise decision.. If all fails, I'm sure the sponsor will send u a new one as it's probably cheaper for him to do that than going through the hassle of claims. Keep us posted.

crazy1469

if you were provided with a tracking # it should tell you exactly where you part is, and at that point it is you and not jbspeed that needs to contact the shipping company and ask them what the status of your package is....i have been tracking my package from tiwan to japan, china, alaska and not in menphis...

Strafe1

I disagree slightly with this. The client paid for the product and paid for the shipping.....to JBSpeed. They packaged it, they contracted the carrier and, IMO, they are responsible until delivery is verified. If delivery does not occur, it will be JBSpeed sending a new product and opening a claim with the carrier.

oswiff

My main issue right now aside from not having the piece yet, is the service. When I asked how long and was told ten days, that's now my expectation. I understand shipping is a whole story to itself. But if I ask how long and you tell me a date, and then when that comes and goes and you reply with one line answer saying nothing more than "keep waiting, trust me", that's just not really informative or good service. Just my opinion.

crazy1469

the date that he gave you was the ETA that was given to him by the shipping company, so at this point the only people that you have to question is the shipping company and no one else

oswiff

JB Speed just emailed me. He said it is supposed to take 10 days after it arrived in NYC for me to receive it, which differs from his original email that it will take 10 days after shipping it out. And he said if it doesn't come this week to let him know and he will "see how he can help me out".

Anyhow, that would put it at about the 15th or so.

crazy1469

say on the tracking number he gave me there an ETA to my door step. what did it say on yours

oswiff

It's the US postal service. The tracking doesn't give you an estimated date of arrival.

crazy1469

I have just recieved my package today, it's one day early from the ETA that was given to me by FEDEX