Who's BS Got Taken for a Joyride?
04-15-2012, 07:50 AM
#151
MBWorld Fanatic!
^^ Very well said Fung.
The point of this thread isn't about how much abuse our cars can handle... cuz i already stated test drive (not joy ride, I hope) are common after service.
This thread is about customer service. If the person involved would have created a new account & apologized... all would be good! But it sounds like lesson hasn't been learned & we are all crazy thinking what happened in the video is wrong. (assuming the identity of the new member SLS is related to the ppl in the vid)
The point of this thread isn't about how much abuse our cars can handle... cuz i already stated test drive (not joy ride, I hope) are common after service.
This thread is about customer service. If the person involved would have created a new account & apologized... all would be good! But it sounds like lesson hasn't been learned & we are all crazy thinking what happened in the video is wrong. (assuming the identity of the new member SLS is related to the ppl in the vid)
04-15-2012, 08:14 AM
#152
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your only complaint is why most people are pissed off to what has happened. It is 100% the reason that they took someone's car for a joyride. In a way, they abused their power (as a tech) to access the vehicle for their own enjoyment. This is why it is so wrong.
As for test driving and pushing it to the limit ... sure most of us will give the car a tough time especially if we are considering to buy an AMG. But again the dealer expects this and at the end of the year, the car is sold off as a DEMO. All parties involved knows what is going on.
As for the people that do bring their cars to Star Motors. I worry for you. If the techs lack the common sense to treat customers' cars with respect, I wonder what they do on a day to day basis for your services.
What I would like to see done is the techs coming out and apologizing. Apologizing obviously to the owner of the car, and if they have the ***** for it, apologizing to the greater enthusiast community. Own up to their mistake. I believe that will be a nice closure then to this whole fiasco
As for test driving and pushing it to the limit ... sure most of us will give the car a tough time especially if we are considering to buy an AMG. But again the dealer expects this and at the end of the year, the car is sold off as a DEMO. All parties involved knows what is going on.
As for the people that do bring their cars to Star Motors. I worry for you. If the techs lack the common sense to treat customers' cars with respect, I wonder what they do on a day to day basis for your services.
What I would like to see done is the techs coming out and apologizing. Apologizing obviously to the owner of the car, and if they have the ***** for it, apologizing to the greater enthusiast community. Own up to their mistake. I believe that will be a nice closure then to this whole fiasco
This is partly the reason I won't take my vehicle to any of the local dealerships (even mine) unless it is warranty work (that and how the fact that the tech forgot an o-ring on my wife's vehicle during an oil change and they ended up replacing the engine under warranty with only 20k on the dash) or something that I don't do myself (I do oil changes, spark plugs, brakes, tranny flushes [complete flushes], filters, belts, etc.). And if it is in for service, I watch the vehicle the entire drive and go on the test drive both before and after the service...
I mean, I get that it was wrong, but I guarantee it happens on a regular basis... Not only does this happen at MB dealers, I bet that this type of thing happens at most dealerships as well as just plain old service stations... They are just smart enough not to post it on YouTube...
04-15-2012, 10:24 AM
#153
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2015 C63S E1 (sold 2012 C63 AMG Sedan (Premium & APX)) & 09 C300 Sport 4Matic
If the car was taken out without permission from the owner (in this case the dealer owned the car till it was signed over to the customer), than this may possibly be considered by some as vandalism and mischief. I'm not sure as we don't know the circumstances nor the standard practice at this dealership. I know at mine this would never happened.
If the dealership gave permission for the techs to "test drive" the car as a standard pre delivery practice than it's the sole responsibility of the dealer to set and enforce rules about how this it to be done.
I know at my dealer, after they perform mechanical work on any car, they do take it for a test drive to confirm success of the work. In my case I always wait for the car and accompany the tech on the drive as I too want to know if things were fixed right. I have never seen abuse.
Where the techs made the ethical error was to film it and post it. That puts the dealer in a very embarrassing position vis a vis the consumers and MB Canada in a PR dilemma.
In either case it's very dis-concerning for customers of this dealer and for that matter to all others as well.
If the dealership gave permission for the techs to "test drive" the car as a standard pre delivery practice than it's the sole responsibility of the dealer to set and enforce rules about how this it to be done.
I know at my dealer, after they perform mechanical work on any car, they do take it for a test drive to confirm success of the work. In my case I always wait for the car and accompany the tech on the drive as I too want to know if things were fixed right. I have never seen abuse.
Where the techs made the ethical error was to film it and post it. That puts the dealer in a very embarrassing position vis a vis the consumers and MB Canada in a PR dilemma.
In either case it's very dis-concerning for customers of this dealer and for that matter to all others as well.
04-15-2012, 12:14 PM
#156
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Haha...
When I picked up the V, the salesman told me the break-in was doing a doughnut in the parking lot on the way out...
When I picked up the V, the salesman told me the break-in was doing a doughnut in the parking lot on the way out...
04-15-2012, 01:09 PM
#157
MBWorld Fanatic!
In general I don't think anyone is questioning the durability of the M156 engine. It's built with the highest German know how, ingenuity, work ethic and mechanical practice. The motor needs no break in, as it is run in at the factory where it is built.
Joy ride aside (already been discussed a billion times)....
Being a Black Series I'd be concerned about PROPERLY breaking in the MCT transmission and the LSD. It states in the owners manual to avoid kick down shifts for the first 1000kms and also avoid tire spin for the first 1000km if vehicle is equipped with a limited slip differential.
In the video it clearly shows they are not following factory Mercedes Benz recommended break in procedure for both items.
tisk tisk.
Joy ride aside (already been discussed a billion times)....
Being a Black Series I'd be concerned about PROPERLY breaking in the MCT transmission and the LSD. It states in the owners manual to avoid kick down shifts for the first 1000kms and also avoid tire spin for the first 1000km if vehicle is equipped with a limited slip differential.
In the video it clearly shows they are not following factory Mercedes Benz recommended break in procedure for both items.
tisk tisk.
Last edited by Rsquad911; 04-15-2012 at 01:11 PM.
04-15-2012, 01:29 PM
#158
MBWorld Fanatic!
The RR Supercharged has no break in..I wonder why?
04-15-2012, 01:58 PM
#159
Junior Member
For all the people on here who trashed the tech(s) who "quote/unquote" went for a joyride.... YOU ARE ALL A BUNCH OF HYPOCRITES!! Not one of you can tell me, given the chance, you wouldn't do the same, if not worse. Besides WATCH the vidio again. He didn't tailgate, he signaled for all turns, he didn't go over the train tacks excessively fast, or anything abusive to the car. How was any damage done? Was it a dirt road he was on? Did you hear rocks hiting the car? Stone chips etc? GIVE ME A BREAK!!! People need to get a life!! Its a MERCEDES BENZ!!! Its not a Ford, a GM or any other inferior product. It's an AMG made to handle a hell of a lot more abuse!! The REV limiter is just that!! A REV LIMITER!! IT PROTECTS THE ENGINE! DUH!!!
Besisdes its takes more then 1Km to do a proper PDI!!
Besisdes its takes more then 1Km to do a proper PDI!!
04-15-2012, 02:29 PM
#161
MBWorld Fanatic!
Everyone seems overly concerned over whether the car was damaged or not. What i cannot fathom is how somebody can be so damn stupid. I'm confident they guys can't pay for a BS. What would've happened if they had crashed it? It wouldn't even have to be their fault, accidents happen. But how could they possibly explain it, let alone justify it? For me this is almost theft. The car was paid for and they had no right whatsoever to take it out. The fact whether or not it was damaged is moot. It's wrong either way.
For shame...
For shame...
04-15-2012, 03:59 PM
#162
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C63 AMG Black Series
As the owner of this car, I must say, Star Motors handled this situation quickly and professionally.
I received a call from their GM and Sales Manager, informing me of what happened. Because of their response to this unfortunate event, I am fully confident in the dealership and those running it. I still highly recommend Star Motors as a very competent and capable dealership.
As a business owner, I understand how people down the line can make poor judgement calls. It happens. What I do to deal with those situations is what reflects on what kind of company we are. Star Motors handled this very well. I am impressed.
I received a call from their GM and Sales Manager, informing me of what happened. Because of their response to this unfortunate event, I am fully confident in the dealership and those running it. I still highly recommend Star Motors as a very competent and capable dealership.
As a business owner, I understand how people down the line can make poor judgement calls. It happens. What I do to deal with those situations is what reflects on what kind of company we are. Star Motors handled this very well. I am impressed.
04-15-2012, 04:03 PM
#163
Member
As the owner of this car, I must say, Star Motors handled this situation quickly and professionally.
I received a call from their GM and Sales Manager, informing me of what happened. Because of their response to this unfortunate event, I am fully confident in the dealership and those running it. I still highly recommend Star Motors as a very competent and capable dealership.
As a business owner, I understand how people down the line can make poor judgement calls. It happens. What I do to deal with those situations is what reflects on what kind of company we are. Star Motors handled this very well. I am impressed.
I received a call from their GM and Sales Manager, informing me of what happened. Because of their response to this unfortunate event, I am fully confident in the dealership and those running it. I still highly recommend Star Motors as a very competent and capable dealership.
As a business owner, I understand how people down the line can make poor judgement calls. It happens. What I do to deal with those situations is what reflects on what kind of company we are. Star Motors handled this very well. I am impressed.
Congrats on the car! I hope to see you on the streets of Ottawa
04-15-2012, 04:11 PM
#164
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SLS Irridium silver,2014 GL350 BT Irridium, 2015 White Dodge RAM Hemi Quad
As the owner of this car, I must say, Star Motors handled this situation quickly and professionally.
I received a call from their GM and Sales Manager, informing me of what happened. Because of their response to this unfortunate event, I am fully confident in the dealership and those running it. I still highly recommend Star Motors as a very competent and capable dealership.
As a business owner, I understand how people down the line can make poor judgement calls. It happens. What I do to deal with those situations is what reflects on what kind of company we are. Star Motors handled this very well. I am impressed.
I received a call from their GM and Sales Manager, informing me of what happened. Because of their response to this unfortunate event, I am fully confident in the dealership and those running it. I still highly recommend Star Motors as a very competent and capable dealership.
As a business owner, I understand how people down the line can make poor judgement calls. It happens. What I do to deal with those situations is what reflects on what kind of company we are. Star Motors handled this very well. I am impressed.
04-15-2012, 04:19 PM
#165
MBWorld Fanatic!
As the owner of this car, I must say, Star Motors handled this situation quickly and professionally.
I received a call from their GM and Sales Manager, informing me of what happened. Because of their response to this unfortunate event, I am fully confident in the dealership and those running it. I still highly recommend Star Motors as a very competent and capable dealership.
As a business owner, I understand how people down the line can make poor judgement calls. It happens. What I do to deal with those situations is what reflects on what kind of company we are. Star Motors handled this very well. I am impressed.
I received a call from their GM and Sales Manager, informing me of what happened. Because of their response to this unfortunate event, I am fully confident in the dealership and those running it. I still highly recommend Star Motors as a very competent and capable dealership.
As a business owner, I understand how people down the line can make poor judgement calls. It happens. What I do to deal with those situations is what reflects on what kind of company we are. Star Motors handled this very well. I am impressed.
!)-Post some pictures!
Last edited by VaclavSV; 04-15-2012 at 05:15 PM.
04-15-2012, 05:08 PM
#167
MBWorld Fanatic!
As the owner of this car, I must say, Star Motors handled this situation quickly and professionally.
I received a call from their GM and Sales Manager, informing me of what happened. Because of their response to this unfortunate event, I am fully confident in the dealership and those running it. I still highly recommend Star Motors as a very competent and capable dealership.
As a business owner, I understand how people down the line can make poor judgement calls. It happens. What I do to deal with those situations is what reflects on what kind of company we are. Star Motors handled this very well. I am impressed.
I received a call from their GM and Sales Manager, informing me of what happened. Because of their response to this unfortunate event, I am fully confident in the dealership and those running it. I still highly recommend Star Motors as a very competent and capable dealership.
As a business owner, I understand how people down the line can make poor judgement calls. It happens. What I do to deal with those situations is what reflects on what kind of company we are. Star Motors handled this very well. I am impressed.
04-15-2012, 05:48 PM
#169
MBWorld Fanatic!
Unclebunkie, congratulation on ur new beast! And very happy to hear things are working out between u & Star. Enjoy in good health & I vote for an Ottawa AMG meet soon. 
04-15-2012, 05:58 PM
#170
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04-15-2012, 06:01 PM
#171
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04-15-2012, 08:37 PM
#172
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How's the SLS? I kinda like that I have the only Black Series in town.
04-15-2012, 08:39 PM
#173
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I think people went a bit overboard on this forum. No doubt it bothered me a bit about the 'test drive' but Star was stellar in their handling of the situation, and in the end, it's a car. I tear up the tires on my GTR all the time. I push it's limits. I'll do the same with the AMG. I bought this car to drive the snot out of it. Come to Calabogie MP and see.
04-15-2012, 09:11 PM
#175
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Eurocharged 2004 E500, Eurocharged ECU/TCU 2005 SL600, 2010 Caddy SwaggerWagon
I think people went a bit overboard on this forum. No doubt it bothered me a bit about the 'test drive' but Star was stellar in their handling of the situation, and in the end, it's a car. I tear up the tires on my GTR all the time. I push it's limits. I'll do the same with the AMG. I bought this car to drive the snot out of it. Come to Calabogie MP and see.
