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Problem with Eurocharged MyGenius handheld programmer

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Old Jan 7, 2013 | 01:47 PM
  #76  
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Clk63 Black, G55,993
When I plug device into car the identification ecu doesn't load and then the code: wake up error appears.
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Old Jan 7, 2013 | 02:09 PM
  #77  
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Originally Posted by evodan
When I plug device into car the identification ecu doesn't load and then the code: wake up error appears.
Make sure the key is in position 2 and you can see the fuel gauge move!
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Old Jan 7, 2013 | 02:10 PM
  #78  
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Originally Posted by klonsbury
It uploaded 1 tune and won't let me load any others. It shows "the status of your my genius does not permit this action". This message appears next to the upload button, which is grayed out.

When I plug the genius up to my car, the tune is not listed on it anywhere. What gives?!
Please email your serial number and phone number to sales@eurocharged.com.
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Old Jan 7, 2013 | 02:12 PM
  #79  
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Originally Posted by ed4
Good - at least one of us is feeling good

Send you mail w/ my serial number, Jerry.

On it!

Just finished 3 customers and I'm working on the 4th now. We have about 20 of these to finish today so keep an eye out!
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Old Jan 7, 2013 | 03:46 PM
  #80  
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Ok, I just sent like 15 tune files out to various customers.

Has everyone received their files and gotten them loaded?
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Old Jan 7, 2013 | 03:53 PM
  #81  
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got my tune in and loaded on the car and am up and running.

You EC guys are AMAZING and rock!
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Old Jan 7, 2013 | 04:21 PM
  #82  
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My Velos tuner updated successfully but does not want to read my ECU.
They told me to wait until tomorrow...
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Old Jan 7, 2013 | 04:29 PM
  #83  
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Originally Posted by olszowa12
My Velos tuner updated successfully but does not want to read my ECU.
They told me to wait until tomorrow...
Do you want me to try and help you? I know we didn't sell you the programmer or tune, but I've done 5 remotely and 15 via email today so I'm on a roll!

Feel free to give me a call and I can walk you through it.
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Old Jan 7, 2013 | 04:43 PM
  #84  
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just plug in obd,finish Ecu programming write., but I it didn't show "writing ecu completed".
Cold start sound different ., I still have the cel from the LTHeader.
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Old Jan 7, 2013 | 05:04 PM
  #85  
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Originally Posted by Jerry@Eurocharged
Do you want me to try and help you? I know we didn't sell you the programmer or tune, but I've done 5 remotely and 15 via email today so I'm on a roll!

Feel free to give me a call and I can walk you through it.

Thanks Jerry. I appreciate it but I'll wait for Velos to respond.
If they don't resolve the issue in 24h I'll definitely contact You
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Old Jan 7, 2013 | 05:11 PM
  #86  
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Originally Posted by olszowa12
Thanks Jerry. I appreciate it but I'll wait for Velos to respond.
If they don't resolve the issue in 24h I'll definitely contact You
Ok, here are a few tips for now.

1. The C63 cannot be "READ" via OBDII. The only options you should see are PRT Identify and ID. You need to PRT Identify first, then ID. After the ID is done, email your file to Velos.

2. Make sure the key is in position 2 (gas gauge moves) when it tells you to turn the dashboard on.
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Old Jan 7, 2013 | 05:19 PM
  #87  
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That's exactly what I got.
So my file on the ECU is saved correctly?

On the instructions I got from Velos it was shown that I should get a screen saying INFORMATION and some number codes underneath.



Originally Posted by Jerry@Eurocharged
Ok, here are a few tips for now.

1. The C63 cannot be "READ" via OBDII. The only options you should see are PRT Identify and ID. You need to PRT Identify first, then ID. After the ID is done, email your file to Velos.

2. Make sure the key is in position 2 (gas gauge moves) when it tells you to turn the dashboard on.
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Old Jan 7, 2013 | 05:37 PM
  #88  
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Yeah those are old instructions I'm guessing. Jerry told you right
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Old Jan 7, 2013 | 06:14 PM
  #89  
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Originally Posted by olszowa12
That's exactly what I got.
So my file on the ECU is saved correctly?

On the instructions I got from Velos it was shown that I should get a screen saying INFORMATION and some number codes underneath.
Your ID information from your car / ecu is saved on the programmer now.

Plug it in to your PC and click the "Download from MyGenius" button. Just launch the client and you'll see it.

Save that file somewhere on your pc and email it to your tuner.
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Old Jan 7, 2013 | 06:25 PM
  #90  
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Originally Posted by Jerry@Eurocharged
Your ID information from your car / ecu is saved on the programmer now.

Plug it in to your PC and click the "Download from MyGenius" button. Just launch the client and you'll see it.

Save that file somewhere on your pc and email it to your tuner.

I will do just that.
Thank You very much Jerry for your help.

Perfect customer service... although I'm not Your customer
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Old Jan 7, 2013 | 09:29 PM
  #91  
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I just wanted to take the time to thank Jerry and this team for making themselves easily accessible, and for the follow-through to make sure that I / we're taken care of. Great service, for sure!

Now I need to readjust myself to get used to the noticeably angrier peak power when I punch the accelerator. The car is also noticeably more powerful in "C" mode as well
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Old Jan 8, 2013 | 03:07 AM
  #92  
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I was able to update the device succesfully yesterday, and after sending my info EC I got the tuned file back within the hour, super service!
Loaded the file this morning and although I already had a tune I can clearly feel the difference, gas respons is much better and I really feal the extra power.
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Old Jan 10, 2013 | 01:23 AM
  #93  
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Did all you guys get the My Genius to update? I tried it on tonight and I'm getting the same error.
"Error with Genius
[E034001]Genius Error: Unknown error
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Old Jan 10, 2013 | 02:04 AM
  #94  
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Mine still doesn't work. OE Tuning is working with Dimsport to resolve my issue.

I can upload only 1 tune to the Genius and then the upload button is greyed out. However, when I plug the Genius into my car to write the 1 tune, it's not there. Instead, it wants to re-identify my ECU. Then says ECU unknown, update needed. Which I've already updated my Genius. Errr!
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Old Jan 10, 2013 | 04:29 AM
  #95  
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Originally Posted by evodan
just plug in obd,finish Ecu programming write., but I it didn't show "writing ecu completed".
Cold start sound different ., I still have the cel from the LTHeader.
If you got a tune to get rid of that. You have to clear the code first, then it wont come back if the tune is uploaded.
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Old Jan 10, 2013 | 09:59 AM
  #96  
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2010 C63
Got it installed. Thanks to Jerry and Adam for the support. I did not wait longer than 3 minutes for an email reply the entire time. I highly recommend EC.
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Old Jan 10, 2013 | 04:54 PM
  #97  
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Originally Posted by MaroonC63
If you got a tune to get rid of that. You have to clear the code first, then it wont come back if the tune is uploaded.
Went to a shop and clear cel code, it said "right 02 before cat".then uploaded v4 tune w/o2 off .No light for first 10 mile.After 2nd start drive few hundred feet LIGHT came back on.Thanks in advance .
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Old Jan 10, 2013 | 05:08 PM
  #98  
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Originally Posted by evodan
Went to a shop and clear cel code, it said "right 02 before cat".then uploaded v4 tune w/o2 off .No light for first 10 mile.After 2nd start drive few hundred feet LIGHT came back on.Thanks in advance .
I would take it to a Mercedes shop and have them replace the front 02 sensor that is bad.

We only turn off the 02 sensor AFTER the cat. The front ones are very important.
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Old Jan 10, 2013 | 07:08 PM
  #99  
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Originally Posted by Jerry@Eurocharged
I would take it to a Mercedes shop and have them replace the front 02 sensor that is bad.

We only turn off the 02 sensor AFTER the cat. The front ones are very important.
I thought you keep the rear ones on also for OBDII emission testing?
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Old Jan 11, 2013 | 09:15 AM
  #100  
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Originally Posted by Sincity
I thought you keep the rear ones on also for OBDII emission testing?
Yes it is my understanding you leave the back ones reporting for emissions testing (to complete readiness tests) but set them not too report codes or set the MIL.
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