an_DREW

Thanks, it's reassuring knowing that it's not just an isolated incident.

I guess I'm a just a little frustrated after having some fun with an m3 earlier on the road, knowing that I have a whole lot more power thats untapped and waiting to be unleashed haha .

Overrated

Very funny, a good friend of mine owns a 2012 M3 coupe that is tuned as well. Once the cars are running on the V5, it should be a entire new ball game.

BerBer63

Still waiting for PM regarding shipping address, paypal and price for return shipping to 91316?

shivsiddh

Still waiting for the tracking number. Also no one has replied to my messages and the Pm's i have sent on here, had even left a voicemail for EC. Kinda getting disappointed, maybe i am just being impatient.

SaphGreyC63

I say be a little more patient.

I never received a tracking number but received my unit last Friday.

I had issues with the unit which Jerry took care of right away.

I sent them the tune file late Friday (was hoping for a miracle to get it back but didn't expect it)

Woke up this morning, was checking my emails and BAM there it was, tuned file.

Tune is now on the car, I haven't had a chance to drive it yet.......suspense is killing me.

an_DREW

I woke up to an email as well, and the tune is now currently on my car!

Jerry did his due diligence and made the situation right. Many thanks to Jerry and the Eurocharged crew for creating such a wonderful tune!

The process of downloading and loading the tune was simple enough after receiving the proper files from Jerry.

I did one run to see if the tune was actually on the car, and my initial impressions are that you definitely feel the torque kick in right around 2500 rpm all the way to redline. It feels similiar to boost kicking in on a turbo car

The blip mod was a nice touch, as downshifts are definitely more pronounced and feels smoother on the transmission. It's a similar feeling to rev-match downshifting on a true manual.

I have a 50 mile commute to work so I'll be sure to do some pulls in the higher gears to see what kind of difference there is on the topend

Stay patient fellas, it will be worth it!

Autosport7

Easier said then done, you know first hand! lol
Glad you are happy with the tune, wait until you really get into it, you will be so impressed!!!
I don't get much seat time in my car as I have a company car I drive daily so whenever I get the chance I jump in mine to run errands and such. Since my seat time is so little, it feels like a brand new car every time I get in it since my company car is a 14' Focus!

Ingenieur

how was this resolved?
"The device is not correctly enabled [1472]"

SaphGreyC63

When you first plug in the device (or maybe somewhere on the handheld) it should have a serial number.

Send that serial number, your cars year, make and model to eurocharged requesting a config file.

You should get a response with that file and instructions. That should get you past the updating and then its a simple process of getting your file and sending it to eurocharged and getting the tuned file back.

Exhibit13

It has now been a week and a half and I still have nada, no tracking no shipment! I guess what annoys me most is I paid $33 for shipping and for a small handheld that should have been next day air! I mean shipping from TX to CA should be $8 for ground so where did the other $25 go? Annoying that it probably hasn't even shipped yet and once it does I am looking at 3 or so days for shipping then another day or two for a tune.


Maybe it just bothers me with the dishonesty in shipping cost, maybe I am being impatient, maybe the **** poor communication is annoying me.


Really considering just cancelling my order.

Overrated

I should have mine on the car tmrw! Everything is done, it just needs to be loaded on the car now.

The entire staff, Jerry, Phillip and Jacob are great to deal with.

Looking forward to seeing how much better the car performs. For all the P31 owners going from 481 HP up to 530HP... I guessing the extra 50 HP really wakes the car up!

crazy1eye

lol... I really don't know why they advertise/claim that. I gained 27whp(approx 520hp) with their V4 tune, ROW air boxes with AFE filters & secondary cat delete which btw I was happy with, the tune was more for getting rid of the stock speed limiter

BiturboSF

Bump...still looking for an answer

datamg

just want the v3 tune tho...?

Jbobiccus

Those horsepower numbers are obviously to the crank.

migwel

(deleted)

Autosport7

Nice rant... Feel better?
I bet EC is happy you stepped in and straightened everyone out. All should be paradise now that you put all in their place.

EC are big boys man they got it under control.
Some people just like to complain a little man. Ways of the world, don't take it so personal. All will be helped out.

Exhibit13

I just contact ec to find the status of my order from a week and a half ago. I got a reply email from someone named Jerry, which was very rude and condescending. I don't know if he is the owner or just an employee but his level of professionalism left something to be desired. Anyway he told me that they don't yet have the programmers in stock and it will be another week. What frustrates me most is the lack of communication in the first place and then to reply to me with a rude and condescending email after that. Apparently they don't value customers enough because they have plenty I suppose. With that being said I replied to Jerry and asked him to cancel my order.

GOOD LUCK to those of you who ordered and have decided to stick with it!

Valvestud

Ordered mine on 6/3. Asked when I would receive and was told it would ship Monday/Tuesday "maybe sooner". Emailed for an update yesterday and was responded to quickly by Philip. He wrote that everyone is in the same position in the queue, and that "everybody should receive theirs this week".


The response to you would seem to contradict Philip's.

Valvestud

Thanks for the quick response. I get spoiled in our Amazon.com world of instantaneous and continual info flow.


Regards,


Joe

Ingenieur

A society of instant gratification
We justify with 'he said it would ship' or 'he has my $$$', etc
It's not like the car can't be driven until it arrives
There are people starving and being blown up or hacked to death everyday
Patience is a virtue
450 hp in your luxury car will have to do for a week or so, lol
How many of us do the things we say we will when we say we will?

Look at it like Christmas
You know it's coming but must wait
Anticipation is 1/2 the fun

Ingenieur

If we gave the quality of service we expect from others the world would be perfect
It's not, lol
I know, it's not you who's the problem it's the 'other' guy

Try holding yourself to the standards you hold others
It's enlightening
Cut them the slack you cut yourself

Ingenieur

There are only so many hours in the day
I understand service but people need to understand only so much can be done
Everyone will be happy in the end hopefully

Exhibit13

That is all I was originally looking for was an apology and explanation. I don't understand why you felt the need to immediately reply rude an condescending to a paying customer. It is really a shame it takes me posting about your unprofessional response which led to my decision of cancelling for you to even acknowledge this here on the forum. Just be upfront and honest and communicate in a professional manner that was all you had to do. Maybe I caught you on a bad day where you were a little crabby, I don't know but that isn't my problem and you need to understand that you don't treat customers the way you did in your first email to me.

Exhibit13

I wasn't rude I was just asking for a status update on my order. But lets just for the sake of argument say I was rude you should have been more understanding as you were in the above post and not went on the attack. Your personal professionalism speaks for the business for which you are employed or own.


I received the refund, thank you.