Eurocharged Company - Field Report
02-10-2015, 01:40 PM
#1
Eurocharged Company - Field Report
Hello Community ,
with this thread i will share my personal experience with "Jerry" and the company "Eurocharged" !
Nov 25 / 2014 i ordered some parts from Eurocharged because the "BlackFriday" Offers were very attractive
A few days later Jerry told me that the MyGenius handheld and the 55 AMG Headers run out of stock and we have to wait a little bit.
A few weeks later Jerry told me that he feels very bad about it but the 55 headers are still run out off stock - mygenius and the rest off the parts are ready to ship.
Jerry makes a great suggestion.
He told me that he will ship the available parts with DHL Express and if the headers will be in stock he send me a second package with DHL Express.
Jerry/Eurocharged has bear all the additional costs for the second express package
Thanks for such a awesome costumer service Jerry / Eurocharged !!!
Regards from Germany
ALEX
with this thread i will share my personal experience with "Jerry" and the company "Eurocharged" !
Nov 25 / 2014 i ordered some parts from Eurocharged because the "BlackFriday" Offers were very attractive
A few days later Jerry told me that the MyGenius handheld and the 55 AMG Headers run out of stock and we have to wait a little bit.
A few weeks later Jerry told me that he feels very bad about it but the 55 headers are still run out off stock - mygenius and the rest off the parts are ready to ship.
Jerry makes a great suggestion.
He told me that he will ship the available parts with DHL Express and if the headers will be in stock he send me a second package with DHL Express.
Jerry/Eurocharged has bear all the additional costs for the second express package
Thanks for such a awesome costumer service Jerry / Eurocharged !!!
Regards from Germany
ALEX
02-10-2015, 01:47 PM
#2
Hello Community ,
with this thread i will share my personal experience with "Jerry" and the company "Eurocharged" !
Nov 25 / 2014 i ordered some parts from Eurocharged because the "BlackFriday" Offers were very attractive
A few days later Jerry told me that the MyGenius handheld and the 55 AMG Headers run out of stock and we have to wait a little bit.
A few weeks later Jerry told me that he feels very bad about it but the 55 headers are still run out off stock - mygenius and the rest off the parts are ready to ship.
Jerry makes a great suggestion.
He told me that he will ship the available parts with DHL Express and if the headers will be in stock he send me a second package with DHL Express.
Jerry/Eurocharged has bear all the additional costs for the second express package
Thanks for such a awesome costumer service Jerry / Eurocharged !!!
Regards from Germany
ALEX
with this thread i will share my personal experience with "Jerry" and the company "Eurocharged" !
Nov 25 / 2014 i ordered some parts from Eurocharged because the "BlackFriday" Offers were very attractive
A few days later Jerry told me that the MyGenius handheld and the 55 AMG Headers run out of stock and we have to wait a little bit.
A few weeks later Jerry told me that he feels very bad about it but the 55 headers are still run out off stock - mygenius and the rest off the parts are ready to ship.
Jerry makes a great suggestion.
He told me that he will ship the available parts with DHL Express and if the headers will be in stock he send me a second package with DHL Express.
Jerry/Eurocharged has bear all the additional costs for the second express package
Thanks for such a awesome costumer service Jerry / Eurocharged !!!
Regards from Germany
ALEX
02-10-2015, 02:06 PM
#6
MBWorld Fanatic!
Good stuff. I've never had a bad experience from EC
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02-10-2015, 05:40 PM
#8
EC has one of the best customer services in the world.
This thread doesn't surprise me at all. They go above and beyond to ensure customer satisfaction; quite frankly, many companies can learn from them.
This thread doesn't surprise me at all. They go above and beyond to ensure customer satisfaction; quite frankly, many companies can learn from them.
02-10-2015, 07:52 PM
#10
Super Member
another bump for great service from EC.
I even made a stop at the Houston location and talked to Phillip a little bit about an intermittent P0171 CEL that I kept getting. He reviewed some options, and he offered to have Jerry look at the tune again to see if AFR's were off somewhere. I passed on the offer at the time as I ended up going in for an A service shortly after that meeting and had my intake gaskets replaced as one of them was leaking, and that was the cause of the CEL.
Great service, great product, and definitely has my recommendations to any and all other owners I meet!
I even made a stop at the Houston location and talked to Phillip a little bit about an intermittent P0171 CEL that I kept getting. He reviewed some options, and he offered to have Jerry look at the tune again to see if AFR's were off somewhere. I passed on the offer at the time as I ended up going in for an A service shortly after that meeting and had my intake gaskets replaced as one of them was leaking, and that was the cause of the CEL.
Great service, great product, and definitely has my recommendations to any and all other owners I meet!
02-10-2015, 11:49 PM
#11
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2014 C63 507 Sedan
I too have had nothing less than excellent service from Jerry and EC. I have exchanged several emails for tunes with my swapped setups etc and he has always been first class.
02-11-2015, 08:46 AM
#13
theyve always been great at answering any questions i had about the tune and were very friendly when i ordered the tune over the phone.
If I find myself in houston i'm going to try and checkout their shop.
If I find myself in houston i'm going to try and checkout their shop.
02-11-2015, 01:27 PM
#14
MBWorld Fanatic!
Join Date: Jun 2008
Location: Los Angeles
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2012 P31 C63 Coupe Trackrat, 2019 GLE63S Coupe Beast
Another bump. Asked Jerry for a new headers tune last night, and got race/street files back today. No charge. AWESOME service!
02-12-2015, 02:10 PM
#15
MBWorld Fanatic!
Jerry navigates a decent battle ship I guess....
Just playing Jerry, great vendor/cs provider, never any issues.
And my C63 still pulls like a MF-ing freight train, for an n/a 6.3 anyway.
Just playing Jerry, great vendor/cs provider, never any issues.
And my C63 still pulls like a MF-ing freight train, for an n/a 6.3 anyway.
02-12-2015, 02:41 PM
#16
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Join Date: Apr 2012
Location: Austin, TX
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507 SEDAN
I've had 3 cars and numerous exchanges with EC and Jerry personally. Absolutely outstanding!!!!!!!! He is one classy guy and his products are superb. I trust him implicitly and wouldn't think twice about supporting him and his business.
Exceptional work and white glove treatment. Wanna give a shout out to John as well!!!
Exceptional work and white glove treatment. Wanna give a shout out to John as well!!!
