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Don't buy Rohana wheels or deal with Discountwheelwarehouse!!!

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Old Jan 24, 2017 | 10:52 PM
  #1  
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C63 AMG
Don't buy Rohana wheels or deal with Discountwheelwarehouse!!!

These guys will screw you:

I have a stock 2009 C63 AMG and wanted 19" Rohana RF2's. Eddie at Discountedwheelwarehouse.com guaranteed fitment on the 42 front and 47 rear offset wheel so I purchased them and got an invoice for those part numbers. 45 offset rear wheels showed up which I discovered later. I put the wheels on and the rear wheels just barely hit the brake calipers. I called and reported the problem and they wanted me to put 3mm spacers in. I said NO because I'd be down to a ridiculous 42 offset in the rear when I purchased guaranteed fitting 47's. So they reluctantly authorized an RMA.

I then called Rohana myself to make sure nobody was making any stupid error anywhere. Rohana still claimed they should fit. I sent photos so all parties saw they didn't actually fit. At some point I ask the expert at Rohana (Mike) about the performance package that came with my car stock. I know it has double slotted front disks but the rears should be the same.

So the next day Sarah at Discountwheelwarehouse calls and informs me that she has canceled the return shipping labels and that they and Rohana will not accept a return of the wheels because I didn't disclose my car had the performance package, lol.

I try to explain that almost all cars have various dealer options and that my rear brakes should be the same and that they only asked for make/model/year prior to their fitment guarantee. Sarah didn't care, she claims my dealer performance package is like an aftermarket upgrade I should have told them about. She says I'm stuck with the $3k tires and wheels that don't fit.

ROHANA AND DISCOUNTEDWHEELWAREHOUSE ARE DISHONEST AND INCOMPETENT THIEVES. Be wary of doing any business with these companies.

I've opened a credit dispute against them and given that they delivered a part different from what I paid for as shown on my invoice I think my bank will make quick work of these crooks.

Last edited by MBAdon; Jan 25, 2017 at 08:54 PM.
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Old Jan 25, 2017 | 12:31 AM
  #2  
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I'm not a PFL expert (I have a 2012), but I don't think there is any difference in the caliper size or the rotor size with the OEM performance brake package - it's just a 1.5 piece rotor instead of a one-piece in the front, and zero difference in the rear.
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Old Jan 25, 2017 | 01:36 AM
  #3  
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Sorry for your troubles. It's a shame they won't make it right if you didn't get exactly what you ordered.
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Old Jan 25, 2017 | 02:59 AM
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Originally Posted by zcct04
I'm not a PFL expert (I have a 2012), but I don't think there is any difference in the caliper size or the rotor size with the OEM performance brake package - it's just a 1.5 piece rotor instead of a one-piece in the front, and zero difference in the rear.
Just confirming this, there is no difference in sizing.

I generally find that when dealing with places that have "discount" in the name you're heading for trouble.

I would try and reach out one more time explaining to them that there is no difference in sizing regardless of performance pack or not and also say you've begun the process of getting your refund whether they like it or not.

Good luck
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Old Jan 25, 2017 | 04:06 AM
  #5  
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Yikes!
I was looking at these wheels.

Looks like this guy is running those wheels and offsets.
https://mbworld.org/forums/c63-amg-w...ew-wheels.html
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Old Jan 25, 2017 | 07:56 AM
  #6  
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So, since the calipers are a different color, it prevents the wheels from fitting?

Maybe there's difference in the powder coating thickness...
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Old Jan 25, 2017 | 08:20 AM
  #7  
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Originally Posted by Jasonoff
So, since the calipers are a different color, it prevents the wheels from fitting?

Maybe there's difference in the powder coating thickness...

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Old Jan 25, 2017 | 08:27 AM
  #8  
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I know lots of people that have bought from .discountwheel. They have all had good experiences and I eventually plan to get my wheels from there. It is quite unfortunate though and I will be checking with people on the forums to make sure they fit.
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Old Jan 25, 2017 | 08:33 AM
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Originally Posted by raphman
I see what you did there
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Old Jan 25, 2017 | 08:36 AM
  #10  
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Originally Posted by Jasonoff
I see what you did there
Couldn't help it mang
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Old Jan 25, 2017 | 09:18 AM
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They're not that far from my house. Pay me enough and give me a bat, Ill take care of your issues.
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Old Jan 25, 2017 | 11:32 AM
  #12  
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reading this. if u go from 47 to 45 means ur wheels stick out 2mm more than 47. if you go 47 then u are closer to the brake calipers. so i dont get why u want 47 if 45 is cutting it close?
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Old Jan 25, 2017 | 12:29 PM
  #13  
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Originally Posted by tpliquid
reading this. if u go from 47 to 45 means ur wheels stick out 2mm more than 47. if you go 47 then u are closer to the brake calipers. so i dont get why u want 47 if 45 is cutting it close?
The spoke design could be different between offsets.
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Old Jan 25, 2017 | 12:35 PM
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too poor now
post pics of the wheels on the car where its not fitting
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Old Jan 25, 2017 | 12:49 PM
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Sucks but next time do your research and stick with brands that are reputable.

Don't buy a wheel off a design only. Choose one with a history of racing background (BBS, OZ, Work, HRE, etc, strict manufacturing and quality control processes with reliable customer support stateside.

Rohana is a Rota/replica quality wheel brand. Although the quality of these kinds of wheels has been improved over the years... sad to say you we're the company's guinea pig. This is why research and development is actually important and the company should know all the technical data for fitment, etc instead of letting you go through this trouble.
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Old Jan 25, 2017 | 01:13 PM
  #16  
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Sorry to hear about this, OP. It's a real shame when vendors don't take care of their customers.
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Old Jan 25, 2017 | 06:54 PM
  #17  
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That sucks man. Sorry for your poor experience and hope you get it sorted. Wheels should be a fun process
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Old Jan 25, 2017 | 08:38 PM
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Thanks for the support guys! I called them again today but Sarah at discountedwheelwarehouse refused my call saying she is dealing with my bank now.

I did my research guys. Discountedwheelwarehouse and Rohana both GUARANTEED fitment on my vehicle with a money back guarantee which they are now not honoring.

As for Rohana quality. These are rotary forged wheels. I saw people online weighing the 20" showing less weight than my stock 19"s. They seem like great wheels to me. Not to mention they looked great on my car! To bad Rohana turned out to be a scummy business.

As for the 47 then 45 offset thing, discountedwheelwarehouse guaranteed the 47 offset was the right fit and sold those to me with an invoice. Apparently Rohana knew better and sent me the 45's without my knowledge, which still didn't fit.

Last edited by MBAdon; Jan 25, 2017 at 08:44 PM.
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Old Jan 25, 2017 | 11:12 PM
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So I have filed complaints in the following places:

Filed complaint with the Federal Trade Commission
Filed complaint with the LA County Department of Business & Consumer Affairs (they are located in LA)
Filed complaint with the Better Business Bureau
Crucified them on Yelp
Crucified them on Google reviews
Filed a chargeback with my credit agency

Can you guys think of anywhere else that I could tell my story to help protect consumers from these companies???

Last edited by MBAdon; Jan 25, 2017 at 11:27 PM.
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Old Jan 25, 2017 | 11:58 PM
  #20  
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Originally Posted by MBAdon
These guys will screw you:

I have a stock 2009 C63 AMG and wanted 19" Rohana RF2's. Eddie at Discountedwheelwarehouse.com guaranteed fitment on the 42 front and 47 rear offset wheel so I purchased them and got an invoice for those part numbers. 45 offset rear wheels showed up which I discovered later. I put the wheels on and the rear wheels just barely hit the brake calipers. I called and reported the problem and they wanted me to put 3mm spacers in. I said NO because I'd be down to a ridiculous 42 offset in the rear when I purchased guaranteed fitting 47's. So they reluctantly authorized an RMA.
.
What Tpliquid said - if the 45 just barely made contact, the 47 would have been terrible. The 3mm spacer would likely have fixed it (altho it adds new problems of its own).
Offset for the 9" wide OEM rear wheel is +54. If +45 is making contact, you must be running a wider wheel. What size is it?
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Old Jan 26, 2017 | 08:01 AM
  #21  
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I had Vossen wheels that was told will fit with a 5mm spacer. The spokes would clear but what they didn't account for was the raised inner barrel ridge (valve stem is mounted to) that wouldn't clear diameter wise.

http://www.vossenwheels.com/resource...v3/cv3r-GG.jpg

I actually ended up scratching one of the wheels doing a dry fit and they took them back without hesitation. Sent UPS for a residential pickup and even credited me for the initial delivery charge as well.
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Old Jan 27, 2017 | 12:16 AM
  #22  
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Originally Posted by MBAdon
These guys will screw you:

I have a stock 2009 C63 AMG and wanted 19" Rohana RF2's. Eddie at Discountedwheelwarehouse.com guaranteed fitment on the 42 front and 47 rear offset wheel so I purchased them and got an invoice for those part numbers. 45 offset rear wheels showed up which I discovered later. I put the wheels on and the rear wheels just barely hit the brake calipers. I called and reported the problem and they wanted me to put 3mm spacers in. I said NO because I'd be down to a ridiculous 42 offset in the rear when I purchased guaranteed fitting 47's. So they reluctantly authorized an RMA.

I then called Rohana myself to make sure nobody was making any stupid error anywhere. Rohana still claimed they should fit. I sent photos so all parties saw they didn't actually fit. At some point I ask the expert at Rohana (Mike) about the performance package that came with my car stock. I know it has double slotted front disks but the rears should be the same.

So the next day Sarah at Discountwheelwarehouse calls and informs me that she has canceled the return shipping labels and that they and Rohana will not accept a return of the wheels because I didn't disclose my car had the performance package, lol.

I try to explain that almost all cars have various dealer options and that my rear brakes should be the same and that they only asked for make/model/year prior to their fitment guarantee. Sarah didn't care, she claims my dealer performance package is like an aftermarket upgrade I should have told them about. She says I'm stuck with the $3k tires and wheels that don't fit.

ROHANA AND DISCOUNTEDWHEELWAREHOUSE ARE DISHONEST AND INCOMPETENT THIEVES. Be wary of doing any business with these companies.

I've opened a credit dispute against them and given that they delivered a part different from what I paid for as shown on my invoice I think my bank will make quick work of these crooks.
First of all the reply this chick gave you is pure unadulterated BS.
Second I do not see anything that suggests you ordered anything but stock width in your post so my first question is what advantage or purpose was there in deviating other than style?
If the 2012 is on the same wheel as the 2013 the staggered stock set up in 19 inch wheels is 8 x 19 J H2 ET45 and 9 x 19J H2 ET54
If you ordered fronts in this width of wheel and received ET 42 all that means is the distance from the back of the hub to the back of the wheel is 3 mm less than stock which would make your wheel sit outward more than stock by those 3 mm and you would have 3 mm more inside clearance which is about 1/4". I have used wheels with this discrepancy in offset on a number of cars with no worries.
Similarly, if you ordered 9 x 19 ET47 this means your wheels set out 7 mm or 5/8" or so further out than stock and you would have more inside clearance not less so the spacer idea accomplishes nothing. I would be more worried about fender interference in the back before I would worry about brake interference.
So before you go off tilting at windmills did you check the wheels themselves?
Are they correct diameter? Is the lip correct?
Take a straight edge and measure from the back of the hub to the back of the wheel. Does the ET measure correctly.
Take a stock wheel that fits and accurately measure the inside diameter of the wheel. Check this puppies too.
I seems to me it is possible that someone when setting up the mold did not change the mold to what was on his spec sheet and the wheels are mislabeled and perhaps the whole wheel is just the wrong diameter inside and the clearances are not what they are supposed to be.
In 29 years and 11 cars I have never run into brake interference on aftermarket wheels. The mounting hub face position that mates with the back of the wheel hub is always proud of the caliper if the wheel was built correctly.
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Old Jan 27, 2017 | 07:33 AM
  #23  
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Originally Posted by Jasonoff
I had Vossen wheels that was told will fit with a 5mm spacer. The spokes would clear but what they didn't account for was the raised inner barrel ridge (valve stem is mounted to) that wouldn't clear diameter wise.

http://www.vossenwheels.com/resource...v3/cv3r-GG.jpg

I actually ended up scratching one of the wheels doing a dry fit and they took them back without hesitation. Sent UPS for a residential pickup and even credited me for the initial delivery charge as well.

1st) Vossen is one of the best companies I have ever dealt with, not only on my own vehicles but also with God only knows how many customer vehicles with Vossens ive installed/modded over the years....Their customer service is second to none, they always answer with an actual person and they actually call you back after looking into/verifying your issue....Hell, on not one but TWO separate occasions i have had them exchange customers wheels that had been installed for several months due to there being fitment issues where the original installation shop either didn't know what they were doing or didnt care (the wheels had "self-clearanced" the spokes on the calipers) and the customers came to me after being told that it was NORMAL for the caliper paint to come off in that fashion(love that explanation!!!)

and

2nd) the wheel you reference is quite possibly the best looking wheel on the planet in my opinion...cant go wrong with an IROC-esque 5 spoke design and the concavity of these is SOOOOO sexy!!!!! Great, ive fought it off for 3yrs but now youve got me pricing these for myself.....DAMN YOU JASONOFF



....but back on track,
OP i hope you get it sorted, most companies(especially ones that deal heavily in mail-order products) are smart enough to have had someone draft them a relatively inclusive return policy that works in their best interest, NOT yours....but even with that being said you may still be able to find a resolution, especially if you ordered online with their company provided fitment guide....even if you ordered it via phone with a live company rep your receipt SHOULD reflect what Make, Model, Trim level as well as any "Special" sub-levels that have an impact on fitment....check your receipt and see what it looks like, you may be able to push the issue back to them using their OWN information..best of luck
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Old Jan 27, 2017 | 07:50 AM
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Better call HRE
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Old Jan 27, 2017 | 01:33 PM
  #25  
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Originally Posted by hyperion667
Better call HRE
This.
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