Best MB Service center in Socal?
#1
Junior Member
Thread Starter
Best MB Service center in Socal?
Greetings MBWorld! New member here. I bought my first AMG on January first this year - a 2014 C63 Edition 507 Coupe. I recently moved to Southern California in the Irvine/OC area and I've been searching google and yelp for dealership service center that I can trust with my car. So far it seems that every time I find a service center with a few positive reviews, there are many more horror stories when I dig deeper.
Do any of you have a recommended location? Or should I just forget the warranty and pay an independent shop for things that might be covered?
Thanks in advance for any advice. I learned a ton from you guys before I even bought my car.
Do any of you have a recommended location? Or should I just forget the warranty and pay an independent shop for things that might be covered?
Thanks in advance for any advice. I learned a ton from you guys before I even bought my car.
#3
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Join Date: Jun 2008
Location: Los Angeles
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2012 P31 C63 Coupe Trackrat, 2019 GLE63S Coupe Beast
Bought my car at Fletcher Jones in Newport Beach. Big dealer, sells lots of cars, seem to spend by the quality of their facilities. I thought they were fine.
Here are some other threads that might help
https://mbworld.org/forums/c63-amg-w...ort-beach.html
https://mbworld.org/forums/c63-amg-w...-mb-socal.html
Here are some other threads that might help
https://mbworld.org/forums/c63-amg-w...ort-beach.html
https://mbworld.org/forums/c63-amg-w...-mb-socal.html
#4
Senior Member
Star Motor Werks. Also check out AMG SoCal Lounge on Facebook.
https://www.yelp.com/biz/star-motor-wërks-costa-mesa-5
https://www.yelp.com/biz/star-motor-wërks-costa-mesa-5
#5
Benzworks
http://benzworks.com/
http://benzworks.com/
#6
Member
Star Motor Werks. Also check out AMG SoCal Lounge on Facebook.
https://www.yelp.com/biz/star-motor-wërks-costa-mesa-5
https://www.yelp.com/biz/star-motor-wërks-costa-mesa-5
#7
Junior Member
Thread Starter
Benzworks
http://benzworks.com/
http://benzworks.com/
Trending Topics
#8
Junior Member
Thread Starter
Bought my car at Fletcher Jones in Newport Beach. Big dealer, sells lots of cars, seem to spend by the quality of their facilities. I thought they were fine.
Here are some other threads that might help
https://mbworld.org/forums/c63-amg-w...ort-beach.html
https://mbworld.org/forums/c63-amg-w...-mb-socal.html
Here are some other threads that might help
https://mbworld.org/forums/c63-amg-w...ort-beach.html
https://mbworld.org/forums/c63-amg-w...-mb-socal.html
#9
Junior Member
Thread Starter
Star Motor Werks. Also check out AMG SoCal Lounge on Facebook.
https://www.yelp.com/biz/star-motor-wërks-costa-mesa-5
https://www.yelp.com/biz/star-motor-wërks-costa-mesa-5
For now, the search continues for a good dealer service department.
#10
MBWorld Fanatic!
How about these guys in Carlsbad? I only had my PPI done here but they seemed like good people.
https://www.yelp.com/biz/hoehn-merce...dium=s_nb_ii_g
Edit:
Oops, sorry. This is like an hour away from Irvine. But it's just a suggestion if all else fails.
https://www.yelp.com/biz/hoehn-merce...dium=s_nb_ii_g
Edit:
Oops, sorry. This is like an hour away from Irvine. But it's just a suggestion if all else fails.
#11
Junior Member
Thread Starter
How about these guys in Carlsbad? I only had my PPI done here but they seemed like good people.
https://www.yelp.com/biz/hoehn-merce...dium=s_nb_ii_g
Edit:
Oops, sorry. This is like an hour away from Irvine. But it's just a suggestion if all else fails.
https://www.yelp.com/biz/hoehn-merce...dium=s_nb_ii_g
Edit:
Oops, sorry. This is like an hour away from Irvine. But it's just a suggestion if all else fails.
#13
Junior Member
My SoCal Service Experience
I've had my Mercedes vehicles serviced at Fletcher Jones in Newport Beach for the last 10+ years and the experience has been good. I live within a couple miles of the dealership so convenience has been a factor plus the availability of loaner cars. Most of the cars have been AMG models including our current GT S, so I like the idea that FJM is AMG-authorized and does a lot of AMG service work. (It's rare that I see another GT/GT S around here, but when picking up my car, I've seen two GTs and an SLS awaiting pick-up.) Perhaps the most significant factor is that I have the world's best Service Advisor, Tony Irvani. He's knowledgeable, courteous, friendly and resourceful. Plus he keeps me informed e.g., via text, re: repair status. Another factor that keeps me at FJM is to assure that any and all warranty and recall/service bulletin actions are identified and taken care of. As I'm always car shopping, perhaps use of the dealer's service department will play even a minor factor in my getting a better deal next time.
Now, all that said, I was impressed looking at the websites for both BenzWorld and Star Motors and will probably check them out as it would be great to get to know the person who is turning the wrenches on my car.
All the best in SoCal with your super-great (N.A.!!) ride. And wherever you go for service, be sure to make your expectations clear regarding quality and cost.
Now, all that said, I was impressed looking at the websites for both BenzWorld and Star Motors and will probably check them out as it would be great to get to know the person who is turning the wrenches on my car.
All the best in SoCal with your super-great (N.A.!!) ride. And wherever you go for service, be sure to make your expectations clear regarding quality and cost.
#14
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Join Date: Mar 2016
Location: California
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2012 C63 AMG
Star Motor Werks. Also check out AMG SoCal Lounge on Facebook.
https://www.yelp.com/biz/star-motor-wërks-costa-mesa-5
https://www.yelp.com/biz/star-motor-wërks-costa-mesa-5
#15
Junior Member
Thread Starter
#16
Junior Member
Thread Starter
I've had my Mercedes vehicles serviced at Fletcher Jones in Newport Beach for the last 10+ years and the experience has been good. I live within a couple miles of the dealership so convenience has been a factor plus the availability of loaner cars. Most of the cars have been AMG models including our current GT S, so I like the idea that FJM is AMG-authorized and does a lot of AMG service work. (It's rare that I see another GT/GT S around here, but when picking up my car, I've seen two GTs and an SLS awaiting pick-up.) Perhaps the most significant factor is that I have the world's best Service Advisor, Tony Irvani. He's knowledgeable, courteous, friendly and resourceful. Plus he keeps me informed e.g., via text, re: repair status. Another factor that keeps me at FJM is to assure that any and all warranty and recall/service bulletin actions are identified and taken care of. As I'm always car shopping, perhaps use of the dealer's service department will play even a minor factor in my getting a better deal next time.
Now, all that said, I was impressed looking at the websites for both BenzWorld and Star Motors and will probably check them out as it would be great to get to know the person who is turning the wrenches on my car.
All the best in SoCal with your super-great (N.A.!!) ride. And wherever you go for service, be sure to make your expectations clear regarding quality and cost.
Now, all that said, I was impressed looking at the websites for both BenzWorld and Star Motors and will probably check them out as it would be great to get to know the person who is turning the wrenches on my car.
All the best in SoCal with your super-great (N.A.!!) ride. And wherever you go for service, be sure to make your expectations clear regarding quality and cost.
The only thing that makes me worry about taking my car in now is that I feel like most dealerships tend to pass very quick judgment based on my age and treat me accordingly. Hopefully, it won't be an issue here, but I'll have to wait and see.
Any chance you're in a GT-S with dealer plates? I've only seen one in my area so who knows, maybe it was yours.
#17
Junior Member
Not my GT S with Dlr Plates + An Intro to FJ Service
Quote: "Any chance you're in a GT-S with dealer plates? I've only seen one in my area so who knows, maybe it was yours."
Hi ExtremisTy. I've had CA plates on my car (an Edition 1 - Selenite Gray, etc.) since 8/15 and I've only seen about three GTs on the road and mine is a daily driver.
I'll send you a Private Message with some thoughts on contacting FJ Service and will send an email to Tony Irvani so he and/or his scheduler can expect your call.
Hi ExtremisTy. I've had CA plates on my car (an Edition 1 - Selenite Gray, etc.) since 8/15 and I've only seen about three GTs on the road and mine is a daily driver.
I'll send you a Private Message with some thoughts on contacting FJ Service and will send an email to Tony Irvani so he and/or his scheduler can expect your call.
#18
Junior Member
Thread Starter
Quote: "Any chance you're in a GT-S with dealer plates? I've only seen one in my area so who knows, maybe it was yours."
Hi ExtremisTy. I've had CA plates on my car (an Edition 1 - Selenite Gray, etc.) since 8/15 and I've only seen about three GTs on the road and mine is a daily driver.
I'll send you a Private Message with some thoughts on contacting FJ Service and will send an email to Tony Irvani so he and/or his scheduler can expect your call.
Hi ExtremisTy. I've had CA plates on my car (an Edition 1 - Selenite Gray, etc.) since 8/15 and I've only seen about three GTs on the road and mine is a daily driver.
I'll send you a Private Message with some thoughts on contacting FJ Service and will send an email to Tony Irvani so he and/or his scheduler can expect your call.
#19
Junior Member
Thread Starter
So after leaving my car with the guys at Fletcher Jones for a couple of days, I figured I'd report back on my experience.
I brought the car in mostly due to that whole lifter tick issue. There were a couple of other small things - crooked lumbar support, rattling in the roof/rear deck area, and an occasionally faulty hood latch sensor. Tony (the service advisor) kept in touch both days, and upon picking up my car, explained that the techs couldn't replicate any of the issues. The small things don't really bother me enough to contest that, but I might bring the car in again before my warranty is up to have them check the lifters. To this point, I can say that I was satisfied with they way they treated me, but not so much with their attention to the car. But who knows, maybe I'm just another paranoid AMG owner?
The ONE thing that really upset me was that I got my car back with a fairly large scrape across the bottom of my carbon front lip. I'm fairly certain I heard it happen as I was leaving the dealership a few days ago, but I convinced myself that they couldn't have been so careless going up the driveway. When I showed the service advisor, he was reluctant to admit any fault. I understand, he's just doing his job. He brought a manager over who, after some convincing offered to cover the cost of my next service. Kind of a meager consolation for damage to a 600 dollar part.
All in all, this is kinda of what I expected/feared from any dealership. That said, thank you to all of you for your recommendations. Every one of them is helpful and just gives me a good idea of where I might go in the future.
At the end of the day, I'm just very grateful to be back in my car. You just can't beat the sound and feel of a naturally aspirated AMG.
I brought the car in mostly due to that whole lifter tick issue. There were a couple of other small things - crooked lumbar support, rattling in the roof/rear deck area, and an occasionally faulty hood latch sensor. Tony (the service advisor) kept in touch both days, and upon picking up my car, explained that the techs couldn't replicate any of the issues. The small things don't really bother me enough to contest that, but I might bring the car in again before my warranty is up to have them check the lifters. To this point, I can say that I was satisfied with they way they treated me, but not so much with their attention to the car. But who knows, maybe I'm just another paranoid AMG owner?
The ONE thing that really upset me was that I got my car back with a fairly large scrape across the bottom of my carbon front lip. I'm fairly certain I heard it happen as I was leaving the dealership a few days ago, but I convinced myself that they couldn't have been so careless going up the driveway. When I showed the service advisor, he was reluctant to admit any fault. I understand, he's just doing his job. He brought a manager over who, after some convincing offered to cover the cost of my next service. Kind of a meager consolation for damage to a 600 dollar part.
All in all, this is kinda of what I expected/feared from any dealership. That said, thank you to all of you for your recommendations. Every one of them is helpful and just gives me a good idea of where I might go in the future.
At the end of the day, I'm just very grateful to be back in my car. You just can't beat the sound and feel of a naturally aspirated AMG.