Car was just built.... NO POWER FOLDING MIRRORS!!!!
10-07-2016, 01:35 PM
#26
MBWorld Fanatic!
I don't have acoustic glass 851 listed on mine.. I guess Mercedes just builds them with the parts they have available at the time.. if they're not in stock they say screw it!!
10-07-2016, 02:31 PM
#27
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2012 P31 C63 Coupe Trackrat, 2019 GLE63S Coupe Beast
Cancel the order immediately and hire a lawyer. What kind of third-world savages do they think we are? No folding mirrors?!?!
Seriously though, the dealer MUST give you back AT LEAST what they cost on the build sheet, or what the cost of parts are. I'd imagine $1k sounds about right.
Seriously though, the dealer MUST give you back AT LEAST what they cost on the build sheet, or what the cost of parts are. I'd imagine $1k sounds about right.
10-07-2016, 02:32 PM
#28
MBWorld Fanatic!
Found it on THIS site. Can only search 3 VINs per day for free, but it was VERY helpful when searching for cars on autotrader when they didn't provide much info.
10-07-2016, 02:43 PM
#29
Member
Also arivng on Monday!
10-07-2016, 06:57 PM
#30
Hoping this is just a coupe issue. If my sedan doesn't have folding mirrors, I won't take delivery. My garage width is very tight. Reaching across to fold mirrors would get very old very quickly!
10-07-2016, 07:13 PM
#31
MBWorld Fanatic!
Thread Starter
Yes, well I'm stuck with a depreciating trade so I'm not able to "not take delivery" of a vehicle....
My folding mirrors are apparently NOT on my Sticker, so I'm not sure when they caught the error, during or post build, but if a retrofit is not possible, I'm going to be SUBSANTIALLY pissed.
These cars with P04 packages are expected to have power folding mirrors.
I will not be 1 of 10 vehicles in the USA with a Q04 package that I cannot get a value on (you see, they have decided to change the P04 package to a Q04 package for those missing components).
I've made some heavy demands of MB(USA) which indicates that they either build me a new vehicle, allowing me to drive the currently available vehicle when it arrives until the new build is available with all features available as ordered, they provide me a retrofit + cash + extended warranty + maintenance for the trouble of having to tear the vehicle apart for something that should have been build on the assembly line.
I too, thought MBZ was top of the line as far as customer service, etc., but giving me no choice in this and shipping me a CUSTOM car without an option that I CUSTOM ordered, seems counter-intuitive to me.
This is my first new Mercedes, second Mercedes in the family, from a long line of MB owners....
How they handle this will determine the future relationship.
My folding mirrors are apparently NOT on my Sticker, so I'm not sure when they caught the error, during or post build, but if a retrofit is not possible, I'm going to be SUBSANTIALLY pissed.
These cars with P04 packages are expected to have power folding mirrors.
I will not be 1 of 10 vehicles in the USA with a Q04 package that I cannot get a value on (you see, they have decided to change the P04 package to a Q04 package for those missing components).
I've made some heavy demands of MB(USA) which indicates that they either build me a new vehicle, allowing me to drive the currently available vehicle when it arrives until the new build is available with all features available as ordered, they provide me a retrofit + cash + extended warranty + maintenance for the trouble of having to tear the vehicle apart for something that should have been build on the assembly line.
I too, thought MBZ was top of the line as far as customer service, etc., but giving me no choice in this and shipping me a CUSTOM car without an option that I CUSTOM ordered, seems counter-intuitive to me.
This is my first new Mercedes, second Mercedes in the family, from a long line of MB owners....
How they handle this will determine the future relationship.
10-07-2016, 08:19 PM
#33
MBWorld Fanatic!
Thread Starter
Originally Posted by Gungaslow
Can I refuse delivery for no acoustic glass even though it should be standard but it seems September builds didn't get it?
I would complain about wind and road noise and have service replace under warranty...
10-07-2016, 09:06 PM
#34
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2012 accord, bmw 328i convertible
Are you guys in North America? I've ask about the acoustic glass for the c63s sedan and coupe and someone told me that it's not available for north america version.
10-07-2016, 09:46 PM
#35
MBWorld Fanatic!
Yes I am in the USA but my September build does not have it.. many others in the USA have it listed on there build sheet with August build dates though.. 851 is the code for acoustic glass..
10-07-2016, 11:03 PM
#37
Junior Member
Good luck with the pick up! Please take lots of picks on both your pick up and subsequent car journey.
10-08-2016, 08:06 AM
#38
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2012 CLS63
holy chit! A C class is 90K???
10-08-2016, 02:31 PM
#39
MBWorld Fanatic!
Why is that a surprise? I know plenty of people with 3-series that spent 90k+ on theirs (M3/M4) loaded with options, MPE exhaust, M appearance parts, etc...
If you want cheap, buy a CLA or 2-series. The new C-Class and 3-Series have both moved upmarket and are much larger cars than their predecessors.
If you want cheap, buy a CLA or 2-series. The new C-Class and 3-Series have both moved upmarket and are much larger cars than their predecessors.
10-08-2016, 03:48 PM
#40
10-09-2016, 02:44 PM
#42
10-09-2016, 10:49 PM
#44
Super Member
Emailed my salesman to ask about this issue, reported doesn't know for sure about my 10/14 build date car either way yet, but did have 1 coupe come to the dealership without the folding mirrors. Obviously this is out of the dealer's control, but what is under their control is what they do to make it right. This dealership gave the customer 4 years of free maintenance, which I think makes it right. Those of you who are getting essentially a "buy it or someone else will" attitude should take your business elsewhere. Can PM me if you want this salesman.
Last edited by jkob5; 10-09-2016 at 11:46 PM.
10-09-2016, 11:46 PM
#46
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2017 C43 AMG
Must have been intentional from the very beginning!
Anyhow, I was debating whether I should take delivery of my C43. I was going to let it slide since the rest of the car was so perfect. Until a base C Class (not even sport package) parked right in front of me. The owner locked the car with his little fingers and walked away with a smug face, the worst part was that the mirrors folded themselves.
I swear it was like a stab to the heart when I saw it.So I refused delivery today.
10-09-2016, 11:47 PM
#47
MBWorld Fanatic!
Thread Starter
10-13-2016, 07:54 PM
#48
Super Member
Well I called my salesman today and unfortunately my October 14th build is without folding mirrors, and has been changed from P03 to Q03. He told me Mercedes will offer a compensation package to offset the cost, last one got a choice of 4 years free maintenance or 3 year extended warranty. I have been waiting for this car for 5 months so this is a bummer. The folding mirrors I can probably live without, though it is a wide car. My bigger concern is resale value. When I go to turn this car in I can already see the difficulty of pricing a car with a q03 package.
10-13-2016, 08:01 PM
#49
Member
Well I called my salesman today and unfortunately my October 14th build is without folding mirrors, and has been changed from P03 to Q03. He told me Mercedes will offer a compensation package to offset the cost, last one got a choice of 4 years free maintenance or 3 year extended warranty. I have been waiting for this car for 5 months so this is a bummer. The folding mirrors I can probably live without, though it is a wide car. My bigger concern is resale value. When I go to turn this car in I can already see the difficulty of pricing a car with a q03 package.
Hope you get a decent compensation.
10-13-2016, 08:04 PM
#50
Well I called my salesman today and unfortunately my October 14th build is without folding mirrors, and has been changed from P03 to Q03. He told me Mercedes will offer a compensation package to offset the cost, last one got a choice of 4 years free maintenance or 3 year extended warranty. I have been waiting for this car for 5 months so this is a bummer. The folding mirrors I can probably live without, though it is a wide car. My bigger concern is resale value. When I go to turn this car in I can already see the difficulty of pricing a car with a q03 package.
