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Coupe is losing individual setting?

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Old Nov 9, 2016 | 02:22 AM
  #1  
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Coupe is losing individual setting?

My C63S coupe has lost the individual setting about 5 times, anyone else have this? I will try to put the car into individual, but it doesn't let me go "up". If I turn the car off and then on again, I can go into individual, but the settings are lost, they return back to stock, and I have to redo them. Getting annoying. Anyone else have this problem?
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Old Nov 9, 2016 | 03:04 AM
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first time I hear about this ... unusual
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Old Nov 9, 2016 | 06:51 AM
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Haven't faced this problem yet... Might be a software update issue
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Old Dec 17, 2016 | 08:49 AM
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I have the same problem. Have you had this issue resolved?
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Old Dec 17, 2016 | 05:25 PM
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Originally Posted by dviolagis
I have the same problem. Have you had this issue resolved?
Unfortunately no, I asked a mercedes master tech about it and he had no idea how to even go about looking into it, as everything else that is memory stays and it's only intermittent.
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Old Dec 17, 2016 | 05:27 PM
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That's really obnoxious. Not something you should have to deal with on a new almost $100k car.
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Old Dec 19, 2016 | 08:22 AM
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Same problem here!!!!
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Old Dec 19, 2016 | 11:49 AM
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Originally Posted by auditoamg
Same problem here!!!!
Did you go for the Mid City Engineering mod, or is your car still stock? Mine arrives next week, and I expect to be using individual mode all the time. Important to know why this is happening.
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Old Dec 19, 2016 | 11:18 PM
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Originally Posted by ignomini
Did you go for the Mid City Engineering mod, or is your car still stock? Mine arrives next week, and I expect to be using individual mode all the time. Important to know why this is happening.
Yes, but they are unrelated. The mod doesn't touch memory. It only puts it into individual mod, the car takes care of the rest, I believe...
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Old Dec 20, 2016 | 12:05 PM
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This used to happen to my sedan all the time. Individual settings would be erased sometimes and other times I would not be able to access the individual settting. It went away. Can't pinpoint it to a service, it just stopped. No MidCity mods.
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Old Mar 24, 2017 | 05:32 AM
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Any have resolution on this?
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Old Mar 24, 2017 | 02:18 PM
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Originally Posted by dviolagis
Any have resolution on this?
No but I have a little more info about it. Sometimes when I start the car, the screen stays black for about 10 seconds. During this time, some of the interior dash lights are not on and the green light on the eco button doesn't turn on either. When this happens, I can't get into individual mode. If the car is turned off / on again, I can get in but individual settings are erased. So it has something to do with some of the car electronics not being initiated correctly on some starts, no idea what the reason is though. My car will be fine for a couple of weeks and then do it everyday for a couple of days.
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Old Mar 24, 2017 | 03:18 PM
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Coupe is losing individual setting

Your discription of the problem is identical to mine. You describe it perfectly.
I sent your description of the problem to my dealership so they can figure out the solution.

Last edited by dviolagis; Mar 25, 2017 at 06:42 AM.
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Old Mar 25, 2017 | 01:01 AM
  #14  
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My 2017 C63S occasionally drops the Individual settings exactly as OP says. In 3300 miles, it's probably happened 4 times.
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Old Mar 25, 2017 | 02:38 AM
  #15  
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4 days in a row
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Old Mar 25, 2017 | 03:56 AM
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C63s coupe
I have had one off incidents in my coupe which resolve themselves when shutdown and restarted.
radio device not found.
heads up not working.
mirrors don't fold out when I unlock the door.
had my car almost 3 months. I hope that's it they say all things come in 3
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Old Apr 14, 2017 | 05:59 AM
  #17  
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From: Potomac, MD
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Dealership diagnosed problem and determined I need a new COMMAND Control Unit. They need to order part. I will let you know if that fixes problem.
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Old Apr 14, 2017 | 10:14 PM
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Dealer blamed low battery voltage, which I know is bull****. My coupe has also lost radio settings, parking lights and climate control presets
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Old Apr 14, 2017 | 10:27 PM
  #19  
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Originally Posted by auditoamg
Dealer blamed low battery voltage, which I know is bull****. My coupe has also lost radio settings, parking lights and climate control presets
I think your car is the only one losing all those other things, yours might actually be a battery problem
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Old Apr 14, 2017 | 11:58 PM
  #20  
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Originally Posted by jkob5
I think your car is the only one losing all those other things, yours might actually be a battery problem
Maybe, but I had to hunt to find they had been lost. And when I say lost, they just reset and the CF card index had to be constantly redone before playback....
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Old Apr 18, 2017 | 11:14 AM
  #21  
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I have the same issue. It seems pretty random but sometimes it happens when i remote start the car with my phone. I mentioned it to my dealer and they are going to look into it next time i'm up there.
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Old May 13, 2017 | 02:32 PM
  #22  
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Coupe is Losing Individual Setting

I just got my car back. Paper work reads as follows: Internal Fault PTSS Case #95139. Replaced Command Unit. Part number DVD-ROM 205-827-80-00 and Control Unit 205-900-86-30. So far so good not problems.
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Old May 13, 2017 | 06:53 PM
  #23  
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Originally Posted by dviolagis
I just got my car back. Paper work reads as follows: Internal Fault PTSS Case #95139. Replaced Command Unit. Part number DVD-ROM 205-827-80-00 and Control Unit 205-900-86-30. So far so good not problems.
Does this imply there's now a bulletin??
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Old May 13, 2017 | 07:34 PM
  #24  
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Not sure. I just *****ed and complained enough to get it fixed.
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Old May 15, 2017 | 02:13 AM
  #25  
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2017 Mercedes C63s coupe
Individual settings

I have same issue with random loss of my Individual settings. Had service tech look at it. They were unable to duplicate it so they had no idea. Apparently, no one else locally has reported the same issue.
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