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Issues regarding this were resolved with MBUSA and the Dealership in question. An agreement was reached and the video has been removed from the public listing.
Also this was the jerky gear shift problem that I believe my car has. This is taken from another user on this fourm who also had a similar issue to min and it was then fixed for him.
Not sure I even see the point of that video... there was nothing out of the norm and they were clearly trying to troubleshoot the wind noise
If they had been joy riding it, or if this was their second or third time trying to diagnose it and still couldn't fix anything, that would be a different story.
Not only is this video worthless, it does more harm than good to call out a dealership and posting a "hidden cam" video as evidence. Honestly, you seem like the kind of customer no one wants... and you'll quickly learn that how you treat your dealership reflects how they treat you. Good luck and hopefully you get your remaining issues fixed.
Not sure I even see the point of that video... there was nothing out of the norm and they were clearly trying to troubleshoot the wind noise
If they had been joy riding it, or if this was their second or third time trying to diagnose it and still couldn't fix anything, that would be a different story.
Not only is this video worthless, it does more harm than good to call out a dealership and posting a "hidden cam" video as evidence. Honestly, you seem like the kind of customer no one wants... and you'll quickly learn that how you treat your dealership reflects how they treat you. Good luck and hopefully you get your remaining issues fixed.
yea ok buddy. If you actually watch the video you can clearly see them saying things such as "this guy is out of his mind" "he's just upset that he spent so much on a c-class" "and so on. Actually watch the time stamps I mention before trying to call me out.
yea ok buddy. If you actually watch the video you can clearly see them saying things such as "this guy is out of his mind" "he's just upset that he spent so much on a c-class" "and so on. Actually watch the time stamps I mention before trying to call me out.
I feel bad for your girlfriend
Guys talk **** about strangers, get used to it....
To be honest they took the car out and tested it which is more than a bad dealer would have done.
Yes, they comment on you a bit and dont seem to be doing much detecting, but what did you expect? These guys spend all day changing brakes and oil, they are not test drivers. It may have been worth suggesting going out with them to show them the problem.
I hope you have another dealer you can use though as what you have done with this video on a public forum could be interpreted as a lack of trust between you and the dealer and they have every right to not except your custom again at this specific dealer or the whole chain if there is one.
Remember that filming someone covertly without permission or displaying any warning they could be recorded is illegal in much of the world and even though these people were working on your car its still an invasion of their privacy. To that end I would consider taking the video down and just discussing this privately with your dealer.
Guys talk **** about strangers, get used to it....
The expectations when you take a car to the dealership is held to a higher standard. They are being paid to do their job, not ***** and complain. The problem lies in the fact that they did not give as much attention as they normally would have if an older individual were to have taken their car in. As opposed to a younger guy like myself.
Originally Posted by Bluetonic
Yep, I also was expecting much worse.
To be honest they took the car out and tested it which is more than a bad dealer would have done.
Yes, they comment on you a bit and dont seem to be doing much detecting, but what did you expect? These guys spend all day changing brakes and oil, they are not test drivers. It may have been worth suggesting going out with them to show them the problem.
I hope you have another dealer you can use though as what you have done with this video on a public forum could be interpreted as a lack of trust between you and the dealer and they have every right to not except your custom again at this specific dealer or the whole chain if there is one.
Remember that filming someone covertly without permission or displaying any warning they could be recorded is illegal in much of the world and even though these people were working on your car its still an invasion of their privacy. To that end I would consider taking the video down and just discussing this privately with your dealer.
I specifically asked them to take it out and even offered to go with them but they did not want to because it was almost time for them to close shop. Also to clarify, the guy white guy was supposedly an AMG specialist so no he doesn't just do brakes and change oil all the time. And there is no violation of privacy. They knew they were being recorded from the very beginning as he did notice the camera in the car.
Look guys bottom line line is that this is poor customer service and this kind of thing has been going on with this dealership for a while now. It has all been reported to MBUSA and they also agree that this was unacceptable. A complaint has been filed with the dealership. That's the end of it. Now your personal opinions about this matter are irrelevant I simply posted this as an announcement to everyone to be wary of what could be done about/to their cars when sent to the dealer.
Well, those things are said with the expect of privacy, be careful. While I would agree with you on some points, I don't know if filming them is/was legal .
My wife insisted on putting a hidden nannycam once, for the nanny. I said it was not a good idea... and it wasn't.
No matter how upsetting this video is, what I would take from it is not the personal observations related to you, but rather the fact that they did not seem to test the gearbox (maybe they did, in the fast forwarded sections).
Seat - fixed.
Passenger window - show them that it doesn't work when you pick the car up from service - they should fix it.
Excessive noise - do you have double glass windows? (noiseproof glass)?
Jerky shifts - I have nothing for this one
Hopefully OP has an alternative dealership he can take is vehicle to in the future, as I'm sure this particular dealership wont want to service his vehicle going forward.
I do have to wonder though if MB or the dealership has the ability to flag this vehicle and customer in their computerized service management system for the illegal video taping of MB employees without their consent. I can't imagine too many other MB dealerships wanting to service this vehicle, if when they scan the VIN number on customer check-in they see a reference to this type of activity.
Anyway, I hope OP gets all the issues with his vehicle fixed to his satisfaction and finds an alternative shop in his area.
Well, those things are said with the expect of privacy, be careful. While I would agree with you on some points, I don't know if filming them is/was legal .
My wife insisted on putting a hidden nannycam once, for the nanny. I said it was not a good idea... and it wasn't.
No matter how upsetting this video is, what I would take from it is not the personal observations related to you, but rather the fact that they did not seem to test the gearbox (maybe they did, in the fast forwarded sections).
Seat - fixed.
Passenger window - show them that it doesn't work when you pick the car up from service - they should fix it.
Excessive noise - do you have double glass windows? (noiseproof glass)?
Jerky shifts - I have nothing for this one
Yea I agree. In the USA I don't think there are any ramifications for filming your own personal vehicle but I will look into it further. I have contacted the service manager and am awaiting a response.
I totally agree. I'm not saying that my car was abused. I am saying that I was verbally degraded by the guys working in my car and 3/4 of the issues that I had were not resolved. And it did not seem that they were interested in helping me either due to that fact that I am a 20 year old college student and therefore not the "typical" Mercedes buyer.
You just want to be a victim. That's all it is. Get over it. It's cool to be a victim in this society and that is disgusting.
They replied your seat when they really shouldn't have. The noise is subjective. We do have c class cars. Most of us seem to forget that. The shifting isn't anything that can be fixed easily and if it isn't causing harm, they aren't going to go out of their way to fix it. Also stay out of first gear. The car doesn't like it.
And I don't know what state you are in but yes, most states it is illegal to film someone without knowledge.
Them talking poorly about you is nothing. I'm sure you have never talked **** about anyone ever. I don't know what you do for a living but I'm sure you are not perfect either.
Also stay out of first gear. The car doesn't like it.
Sorry, but that is not an excuse for the car manufacturer/dealer. "The car doesn't like it" is just like an excuse for people that don't want to deal with something they don't understand or care about.
I totally agree. I'm not saying that my car was abused. I am saying that I was verbally degraded by the guys working in my car and 3/4 of the issues that I had were not resolved. And it did not seem that they were interested in helping me either due to that fact that I am a 20 year old college student and therefore not the "typical" Mercedes buyer.
Wow... you're grasping for straws here bud. If you think that was verbal abuse, you need to grow a pair and grow up. Don't want to hear techs talking about you or your car? Maybe don't film them without consent while they're performing diagnostics and try treating them with a little respect.
Your age has nothing to do with how you're treated - it's your maturity which is clearly lacking.
You just want to be a victim. That's all it is. Get over it. It's cool to be a victim in this society and that is disgusting.
They replied your seat when they really shouldn't have. The noise is subjective. We do have c class cars. Most of us seem to forget that. The shifting isn't anything that can be fixed easily and if it isn't causing harm, they aren't going to go out of their way to fix it. Also stay out of first gear. The car doesn't like it.
And I don't know what state you are in but yes, most states it is illegal to film someone without knowledge.
Them talking poorly about you is nothing. I'm sure you have never talked **** about anyone ever. I don't know what you do for a living but I'm sure you are not perfect either.
I'm sorry, who do you think you are? I don't "want to be a victim" what I want is for my car to be fixed.
And like the guy above me said, on a car that costs 6 figures, some of these problems are not acceptable. You sound like a complete buffoon, putting words into my mouth. I never said I was perfect. But I damn well make sure that my employees don't talk bad about the customers who are coming to my shop to spend their hard earned money. That unacceptable in any place of business. So how about you take a step back and stop trying to throw accusations.
also the only reason they repaired my seat is because I went through MBUSA. They weren't willing to help me at all despite me calling them 3 days in a row and even texting my sales rep to set up a time to meet.
Sorry, but that is not an excuse for the car manufacturer/dealer. "The car doesn't like it" is just like an excuse for people that don't want to deal with something they don't understand or care about.
Really?! Nice try.
Here's is other thread:
"2. Jerky and almost violent gear shifts. I've noticed it when downshifting from 2nd to 1st gear manually at around 3000 rpm (it makes a good noise haha) but it causes the car to jerk a bit."
This car, as with other high hp/tq cars, do not utilize a first gear well. It's a fact of life, not a short-coming of Mercedes or other manufacturers. Hard clunking, yeah maybe a problem is present. Jerking would not be anything to worry about if he is doing what he is saying.
I'm sorry, who do you think you are? I don't "want to be a victim" what I want is for my car to be fixed.
And like the guy above me said, on a car that costs 6 figures, some of these problems are not acceptable. You sound like a complete buffoon, putting words into my mouth. I never said I was perfect. But I damn well make sure that my employees don't talk bad about the customers who are coming to my shop to spend their hard earned money. That unacceptable in any place of business. So how about you take a step back and stop trying to throw accusations.
also the only reason they repaired my seat is because I went through MBUSA. They weren't willing to help me at all despite me calling them 3 days in a row and even texting my sales rep to set up a time to meet.
You have accused the dealership of treating you differently solely because of your age.
The reason why I say you want to be a victim is because you were so outraged by so little. You put it on a forum for others to feel sorry for you.
I promise you that your employees do make disparaging remarks.
"2. Jerky and almost violent gear shifts. I've noticed it when downshifting from 2nd to 1st gear manually at around 3000 rpm (it makes a good noise haha) but it causes the car to jerk a bit."
This car, as with other high hp/tq cars, do not utilize a first gear well. It's a fact of life, not a short-coming of Mercedes or other manufacturers. Hard clunking, yeah maybe a problem is present. Jerking would not be anything to worry about if he is doing what he is saying.
Well I apologize if the wording was confusing for you. Not the easiest thing to describe in words. But that hard 3-4 shift is also an issue that another memever had and what is affecting my vehicle as well. As for as the lurching motion going from 2-1 I've driven many powerful vehicles in the past as well and this was not an issue.
You have accused the dealership of treating you differently solely because of your age.
The reason why I say you want to be a victim is because you were so outraged by so little. You put it on a forum for others to feel sorry for you.
I promise you that your employees do make disparaging remarks.
I posted on the forum to raise attention to the matter. I could give a damn less if people feel sorry for me. That's not going to fix my car. I'm done responding to your ridiculous accusations and assertions about me and my reasoning for posting this video, and my company
. If I wanted attention I would've posted this in a social media platform, not a fourm. And this thread was not created for the purpose of discussing who was right or wrong. It was just created to show an experience that I had at a specific dealership.
Well I apologize if the wording was confusing for you. Not the easiest thing to describe in words. But that hard 3-4 shift is also an issue that another memever had and what is affecting my vehicle as well. As for as the lurching motion going from 2-1 I've driven many powerful vehicles in the past as well and this was not an issue.
I don't know if you've ever driven a manual car before but if you try to shift from 2nd to 1st, it doesn't work well in higher rpms. Automatic cars don't like it either. That's why your car shifts to 1st at very low rpms and low speeds when shifting on its own.
If you think age is a problem try taking whoever bought your car in with you to see if they treat them better. This is assuming at 20 and in school you didn't buy this car yourself. If you did, I don't need the life story argument back. Just a suggestion.
Isnt a seat "rip" a wear & tear item? So once your brake pads are low and have to change them will you go through MBUSA? Lmao. Did you make this post just to say "i'm 20 years old and drive a c63"
If I wanted attention I would've posted this in a social media platform, not a fourm. And this thread was not created for the purpose of discussing who was right or wrong. It was just created to show an experience that I had at a specific dealership.
YouTube is a social media channel... and a forum by definition is public.
With your entitled attitude you've displayed in this thread, you're lucky they repaired the leather on your seat which is more than likely from your own doing.
I was reading this thread and logged in so i could reply to explain what the purpose of 1st gear was... so maybe the OP can have a better experience with the car in manual mode. But, after seeing the OP's replies, it's probably not the right time yet.
if you become interested in the near future (or far, depending on how long it takes you to recover from this thread), start a new one with the title "when is 1st gear used?" I, and i'm sure a lot of other members here would be happy to help and enlighten.
So, for now i'll just greet everyone a Merry Christmas, and wish the OP good luck with the issues...
12-23-2016, 08:50 AM
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