damaged radiator
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Newbie
Joined: Oct 2009
Posts: 1
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SLK55 AMG 2005
damaged radiator
Hi
Got a 2016 C63 with 9k on the clock. After a motorway trip noticed it was dripping coolant from the nearside front wheel arch, no alerts or anything on the dash, temp and everything normal so dropped off at local dealer (only 2 miles up the road).
Do not have full details yet as this was late on friday, but spoke with service tech and have been advised there is a hole in the radiator and I need a new one?
Obviously not impressed with this, has anybody got any experience on this, how can a car worth 70k less than a year old get taken out by a stone! being quoted £800 as classed as accidental.
Will post more tomorrow once have full incident description from tech
Got a 2016 C63 with 9k on the clock. After a motorway trip noticed it was dripping coolant from the nearside front wheel arch, no alerts or anything on the dash, temp and everything normal so dropped off at local dealer (only 2 miles up the road).
Do not have full details yet as this was late on friday, but spoke with service tech and have been advised there is a hole in the radiator and I need a new one?
Obviously not impressed with this, has anybody got any experience on this, how can a car worth 70k less than a year old get taken out by a stone! being quoted £800 as classed as accidental.
Will post more tomorrow once have full incident description from tech
Member
Joined: Nov 2016
Posts: 116
Likes: 10
2020 C63 Coupe
Radiator fins in general are very fragile. They are made thin so that wind can cool it off more efficiently. Once I was just working on a car and lightly tapped the radiator with my screwdriver when it slipped out of my hands, it caused a gouge and started leaking.
So I am not too surprised by the chance of luck that a small peddle may have kicked up from the road and happens to hit your radiator.
So I am not too surprised by the chance of luck that a small peddle may have kicked up from the road and happens to hit your radiator.
MBWorld Fanatic!
Joined: May 2015
Posts: 4,037
Likes: 1,012
From: Miami, FL
2003 CL 600
Hi
Got a 2016 C63 with 9k on the clock. After a motorway trip noticed it was dripping coolant from the nearside front wheel arch, no alerts or anything on the dash, temp and everything normal so dropped off at local dealer (only 2 miles up the road).
Do not have full details yet as this was late on friday, but spoke with service tech and have been advised there is a hole in the radiator and I need a new one?
Obviously not impressed with this, has anybody got any experience on this, how can a car worth 70k less than a year old get taken out by a stone! being quoted £800 as classed as accidental.
Will post more tomorrow once have full incident description from tech
Got a 2016 C63 with 9k on the clock. After a motorway trip noticed it was dripping coolant from the nearside front wheel arch, no alerts or anything on the dash, temp and everything normal so dropped off at local dealer (only 2 miles up the road).
Do not have full details yet as this was late on friday, but spoke with service tech and have been advised there is a hole in the radiator and I need a new one?
Obviously not impressed with this, has anybody got any experience on this, how can a car worth 70k less than a year old get taken out by a stone! being quoted £800 as classed as accidental.
Will post more tomorrow once have full incident description from tech
Sucks, but damage happens to every car, has no bearing on the cost of the car or the age.
MBWorld Fanatic!
Joined: Feb 2016
Posts: 1,577
Likes: 264
From: Portland, OR
C450, GLC43
I have never had a radiator damaged by road debris short of a collision. I've driven all sorts of vehicles in all sorts of conditions both on road and off.
This repair should be covered under warranty.
This repair should be covered under warranty.
MBWorld Fanatic!
Joined: Jul 2015
Posts: 1,216
Likes: 114
From: SoCal
2016 C63S Sedan
everyone would like a warranty here but if it shows a rock dent where it was hit it is NOT a problem for the company.
MBWorld Fanatic!
Joined: May 2015
Posts: 4,037
Likes: 1,012
From: Miami, FL
2003 CL 600
Your personal experience doesn't mean it doesn't happen all the time. I've replaced lots of condensers for impact damage from road debris. Sucks, but that's life. Insurance would cover it if the cost was insane but for most people it's not worth the deductible. On these cars it happens that there's a charge air cooler radiator in front, so it takes the hit.
Warranty covers you against any defect of the part. Me throwing a rock into it, not really the cars fault, right?
MBWorld Fanatic!
Joined: Jan 2017
Posts: 1,117
Likes: 182
Mercedes-Benz E63s AMG
Should have gotten the armor-plated upgrade for the radiator.
This is not warranty territory, obviously. Just bad luck, sorry, it happens. Good luck getting it fixed! Best I can tell you is take it to a 3rd party mechanic -- they can probably find a used radiator (just as good as new) and install it for a fraction of the price that the stealership is going to charge you.
This is not warranty territory, obviously. Just bad luck, sorry, it happens. Good luck getting it fixed! Best I can tell you is take it to a 3rd party mechanic -- they can probably find a used radiator (just as good as new) and install it for a fraction of the price that the stealership is going to charge you.
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