Open campaign #2020080005 - 20P5490414 (Update AMG Drive Unit Control Unit Software)
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2020 C63s Coupe
Open campaign #2020080005 - 20P5490414 (Update AMG Drive Unit Control Unit Software)
I just dropped off my 20 C63s Coupe and noticed on paper that there is line that says "Perform Open Campaign #2020080005 - 20P5490414."
Anyone have idea what this might be?
When I input my car's VIN on MB Recall site, it does not show anything available.
Anyone have idea what this might be?
When I input my car's VIN on MB Recall site, it does not show anything available.
Last edited by AMG82; Aug 17, 2020 at 12:15 PM.
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2020 C63s Coupe
After some Google search, I found following.
Campaign No. : 2020080005
Campaign Desc. : 20P5490414
Update AMG Drive Unit Control Unit Software
This is to notify you of a Service Campaign launch regarding updating the AMG drive unit control unit Software on 4317 Model Year (“MY”) 2019-2020 C-Class, GLC-Class and GT-Class vehicles. Affected VINs will be flagged in VMI as “OPEN” on August 14, 2020.
Background Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain MY19-20 C-Class, GLC-Class, and AMG GT (205, 253, and 290 platform) vehicles, the software for the AMG drive unit control unit does not correspond to the current series production configuration. As a result, noise may occur from the engine mounts. An authorized Mercedes-Benz dealer will update the software as necessary.
What We’re Doing
MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will update the control unit software on the affected vehicles.
Parts
Parts are not necessary for this Service Campaign.
Vehicle Model Year(s) 2019-2020
Vehicle Model C-Class, GLC-Class, GT-Class
Total Campaign Population 4317
Next Steps/Notes AOMS/SOMS
AOMs – This Service Campaign may generate questions from your dealers. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Campaign No. : 2020080005
Campaign Desc. : 20P5490414
Update AMG Drive Unit Control Unit Software
This is to notify you of a Service Campaign launch regarding updating the AMG drive unit control unit Software on 4317 Model Year (“MY”) 2019-2020 C-Class, GLC-Class and GT-Class vehicles. Affected VINs will be flagged in VMI as “OPEN” on August 14, 2020.
Background Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain MY19-20 C-Class, GLC-Class, and AMG GT (205, 253, and 290 platform) vehicles, the software for the AMG drive unit control unit does not correspond to the current series production configuration. As a result, noise may occur from the engine mounts. An authorized Mercedes-Benz dealer will update the software as necessary.
What We’re Doing
MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will update the control unit software on the affected vehicles.
Parts
Parts are not necessary for this Service Campaign.
Vehicle Model Year(s) 2019-2020
Vehicle Model C-Class, GLC-Class, GT-Class
Total Campaign Population 4317
Next Steps/Notes AOMS/SOMS
AOMs – This Service Campaign may generate questions from your dealers. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Last edited by AMG82; Aug 17, 2020 at 11:52 AM.
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I am trying to persuade my dealer to do this update on my car now. They have tried 5 times to fix the noise coming from the front of my car when I go over speed bumps - including replacing the engine mounts. They didn't seem to even know about it 
Super helpful post OP. Many thanks !
Super helpful post OP. Many thanks !
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Out Of Control!!
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2019 C63CS
That's strange. It's a service campaign, so should come up in their system when you bring in the car. I brought in mine for the ESP recall, and this service campaign. Even the lady who picked up the phone in the service department knew right away what I was talking about. Anyway, haven't gotten my car back yet as I had them take care of some other things like my Aero package side skirts not sitting on properly and AMG finally came out with a fix for it.
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2019 C63S Coupe
I am trying to persuade my dealer to do this update on my car now. They have tried 5 times to fix the noise coming from the front of my car when I go over speed bumps - including replacing the engine mounts. They didn't seem to even know about it
Super helpful post OP. Many thanks !
Super helpful post OP. Many thanks !
They had my car for a long 10 days going through a number of steps/parts to correct the issue. I listed those steps i
n another post. So far, 3 weeks later the rattle is gone, hopefully.
While my car was there, the Dealership performed 2 software updates for my model year. See photo above.
Last edited by jj18; Oct 9, 2020 at 01:07 AM.
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17 Macan GTS, 20 C63s, 21 GLE53
I called the dealer and check if mine has any open campaigns but nothing for mine. mine is 2020. built last December. Also my car didn't require to do dif oil change at 2000 miles. I was told 30000 mile is when they do for newer models.
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2019 C63CS
Got my car back from service with the updated AMG Drive Unit software. Instant observation, the car sounds different now. I'm not talking about exhaust, but I used to have this whining sound coming from the engine at idle and sometimes sounded like slightly squealing brakes. I had the dealership look into it during my 10k service, but they couldn't find anything. This whining sound is now gone. I kinda thought it must be the turbos idle spool sound, but apparently this came from the dynamic engine mounts all along as stated in the service campaign. Instead I can now actually hear the turbos spool when driving, which I never heard before as I guess they were overshadowed by this whining sound. Very pleased with the software update, and kinda miffed I had to live with this for over a year. I'm wondering now what exactly the problem was and if the dynamic engine mounts ever worked properly. Have to go for some fun drives to see if I notice any difference in the handling.
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From: Chicago, IL
2019 c63s coupe, 2008 s63 sedan, 2007 335i coupe
only have driven about 70 miles or so since I had all 3 campaigns done. Largest difference I notice is without question the transmission. It used to go into first HARD in coming to a stop if i let it shift by itself in manual mode. it was a little rough even if I did it manually and loosened up the more it warmed up. Now that doesn't happen at all. I had the same thing in my e92 335 when it came out but I have a Dinan tune on that car that fixed it right away. and I do agree with swiss on it being quieter in the cabin but i can't quite put my finger on why. Something from the engine not the exhaust is quieter. The car just generally feels a little better. Smoother and more reactive to drive. I'll report back any other noticeable differences.
Out Of Control!!
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From: San Francisco Bay Area
2019 C63CS
only have driven about 70 miles or so since I had all 3 campaigns done. Largest difference I notice is without question the transmission. It used to go into first HARD in coming to a stop if i let it shift by itself in manual mode. it was a little rough even if I did it manually and loosened up the more it warmed up. Now that doesn't happen at all. I had the same thing in my e92 335 when it came out but I have a Dinan tune on that car that fixed it right away. and I do agree with swiss on it being quieter in the cabin but i can't quite put my finger on why. Something from the engine not the exhaust is quieter. The car just generally feels a little better. Smoother and more reactive to drive. I'll report back any other noticeable differences.
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From: Chicago, IL
2019 c63s coupe, 2008 s63 sedan, 2007 335i coupe
2020060019, 2020080005, 2020080016
2020080016 is a software update of esp control unit..
"Mercedes-Benz AG, ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year ("MY") 2019-2020 C-Class, GLC-Class, and GT (205, 253, and 290 platform) AMG vehicles, the Electronic Stability Program (“ESP”) control unit software might not meet specifications. The ESP system might not be adapted to the brake type installed. Furthermore, in the event of a potential yaw rate sensor drift or a failure of the brake negative pressure supply, the ESP system might not react as intended. This might lead to an ESP intervention that does not correspond to the driving situation which could increase the risk of a crash."
2020060019 & 2020080005 are software updates for the AMG drive control unit
2020080016 is a software update of esp control unit..
"Mercedes-Benz AG, ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year ("MY") 2019-2020 C-Class, GLC-Class, and GT (205, 253, and 290 platform) AMG vehicles, the Electronic Stability Program (“ESP”) control unit software might not meet specifications. The ESP system might not be adapted to the brake type installed. Furthermore, in the event of a potential yaw rate sensor drift or a failure of the brake negative pressure supply, the ESP system might not react as intended. This might lead to an ESP intervention that does not correspond to the driving situation which could increase the risk of a crash."
2020060019 & 2020080005 are software updates for the AMG drive control unit
Out Of Control!!
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2019 C63CS
2020060019, 2020080005, 2020080016
2020080016 is a software update of esp control unit..
"Mercedes-Benz AG, ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year ("MY") 2019-2020 C-Class, GLC-Class, and GT (205, 253, and 290 platform) AMG vehicles, the Electronic Stability Program (“ESP”) control unit software might not meet specifications. The ESP system might not be adapted to the brake type installed. Furthermore, in the event of a potential yaw rate sensor drift or a failure of the brake negative pressure supply, the ESP system might not react as intended. This might lead to an ESP intervention that does not correspond to the driving situation which could increase the risk of a crash."
2020060019 & 2020080005 are software updates for the AMG drive control unit
2020080016 is a software update of esp control unit..
"Mercedes-Benz AG, ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year ("MY") 2019-2020 C-Class, GLC-Class, and GT (205, 253, and 290 platform) AMG vehicles, the Electronic Stability Program (“ESP”) control unit software might not meet specifications. The ESP system might not be adapted to the brake type installed. Furthermore, in the event of a potential yaw rate sensor drift or a failure of the brake negative pressure supply, the ESP system might not react as intended. This might lead to an ESP intervention that does not correspond to the driving situation which could increase the risk of a crash."
2020060019 & 2020080005 are software updates for the AMG drive control unit
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2020 C63s Coupe
I was just speaking to my SA about this, apparently there are two AMG drive unit campaign, one in June and one in August. If you had gotten the August update then you don't need to worry about the June one as the the August updates supersedes the June update.
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2019 C63CS
Excellent! Thanks for posting. I figured it was something like that.
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2019 C63CS
https://mb.oemdtc.com/981/update-amg...class-gt-class
https://mb.oemdtc.com/1020/update-am...class-gt-class
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2020 C63s Coupe
Quick update. Had my car in for Service B last week and 2020060019 came up in VMI as still OPEN for my VIN, even though they did 2020080005 earlier, so it looks like they are both required. The former addresses an issue with the rear axle differential and the latter addresses the issue with the dynamic engine mounts.
https://mb.oemdtc.com/981/update-amg...class-gt-class
https://mb.oemdtc.com/1020/update-am...class-gt-class
https://mb.oemdtc.com/981/update-amg...class-gt-class
https://mb.oemdtc.com/1020/update-am...class-gt-class
I will ask my SA when go in early next month for service A and inquire about 2020060019
Would you say the rear axle differential campaign changed the driving characteristics in any way?
Out Of Control!!
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2019 C63CS
