Dealer's Last Attemp To Fix
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Joined: May 2003
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From: Chicago, IL USA
Dealer's Last Attemp To Fix
Just as a quick recap, I took my car in for the engine ticking, brake squeak, FM reception and put in K&N air filters. After 6 days in service, nothing on the car was fixed and they charged me $70 for replacing the air filters.
I sent a "nice" email to my salesperson telling him about the service department's failure, the $70 charge and the fact that members of this board have the same problems as I do and the potential fixes all of you have mentioned. I also told him that there is a service bulletin for the engine ticking that the service department failed to identify and gave him the number.
He promptly called me and told me I should go through him before making a service appointment and to bring the car in next week "to make things right." It seems like he's implying that customers get different treatment by going through their salespersons instead of just making appointments on their own.
Anyway, I'll keep you guys posted as this saga continues. One of my friends offered to assume my lease....I may just take him up on his offer and get a Cayenne.
I sent a "nice" email to my salesperson telling him about the service department's failure, the $70 charge and the fact that members of this board have the same problems as I do and the potential fixes all of you have mentioned. I also told him that there is a service bulletin for the engine ticking that the service department failed to identify and gave him the number.
He promptly called me and told me I should go through him before making a service appointment and to bring the car in next week "to make things right." It seems like he's implying that customers get different treatment by going through their salespersons instead of just making appointments on their own.
Anyway, I'll keep you guys posted as this saga continues. One of my friends offered to assume my lease....I may just take him up on his offer and get a Cayenne.
Thread Starter
Almost a Member!
Joined: May 2003
Posts: 68
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From: Chicago, IL USA
Originally posted by Frisco
Go for the Techart Cayenne TT!!!!
Go for the Techart Cayenne TT!!!!
I don't know. I might stay with MB since they sent me a blanket over the weeked. That blanky covers all the ill will I have towards them.
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Joined: Nov 2001
Posts: 800
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2005 SL65
blankets...
they sent one to me in november, i believe, up in the northeast.
quite a surprise, and just what i needed considering i'd just begun to spend an inordinate amount of time in south florida.
nice thought, bad timing. but that's MB for ya'!
if only they could fix the CARS before they peddle them to us.
perhaps then they wouldn't have to recapture our good opinions.
just a thought to ponder as i ready myself to drift into a sleep filled with automotive fantasies. ;-)
david
they sent one to me in november, i believe, up in the northeast.
quite a surprise, and just what i needed considering i'd just begun to spend an inordinate amount of time in south florida.
nice thought, bad timing. but that's MB for ya'!
if only they could fix the CARS before they peddle them to us.
perhaps then they wouldn't have to recapture our good opinions.
just a thought to ponder as i ready myself to drift into a sleep filled with automotive fantasies. ;-)
david
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Joined: Jul 2002
Posts: 1,170
Likes: 1
From: Bay Area, CA
03 CLK500, 04 X3, No 07 GT3RS :(
OK, how about a Techart 996 Turbo instead?
App. 734 hp, 940 Nm
On the basis of: 3,6 l, 420 hp (X50, GT2)
Engine change consisting of:
Sport air-cleaner-system
Modified air induction pipes
Large injection
large e-gas throttle
Titanium connecting rods
Modified cylinder heads
Modified cam shafts
Modified cam shaft housings
Modified cam shaft control
Modified valve impulse
TechArt-Turbo chargers T5
Sport exhaust system with racing kats
in stainless steel
Tailpipes (twin pipes optics)-chromed
TechArt-Motronic
Transmission change consisting of:
TechArt sport transmission 6-Gang
Sport synchronization
Transmission oil cooling with thermostat
Limited slip differential
5. and 6. Course in long translation
Strengthened clutch plant
Recorded performance:
Top speed km/h / mph: 364 / 227
0-100 km/h 0-62 mph 3,9 sec.
0-160 km/h 0-100 mph 5,9
0-200 km/h 0-125 mph 9,9
Elasticity (80-120 km/h) 5:th gear Elasticity (50-75) 4,1 s
Should I send you a blanket to help in your decisionmaking process?!
App. 734 hp, 940 Nm
On the basis of: 3,6 l, 420 hp (X50, GT2)
Engine change consisting of:
Sport air-cleaner-system
Modified air induction pipes
Large injection
large e-gas throttle
Titanium connecting rods
Modified cylinder heads
Modified cam shafts
Modified cam shaft housings
Modified cam shaft control
Modified valve impulse
TechArt-Turbo chargers T5
Sport exhaust system with racing kats
in stainless steel
Tailpipes (twin pipes optics)-chromed
TechArt-Motronic
Transmission change consisting of:
TechArt sport transmission 6-Gang
Sport synchronization
Transmission oil cooling with thermostat
Limited slip differential
5. and 6. Course in long translation
Strengthened clutch plant
Recorded performance:
Top speed km/h / mph: 364 / 227
0-100 km/h 0-62 mph 3,9 sec.
0-160 km/h 0-100 mph 5,9
0-200 km/h 0-125 mph 9,9
Elasticity (80-120 km/h) 5:th gear Elasticity (50-75) 4,1 s
Should I send you a blanket to help in your decisionmaking process?!
Thread Starter
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Posts: 68
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From: Chicago, IL USA
I'm impressed for the first time with the dealership. I dropped the car off yesterday morning and it was ready in the afternoon. I was told they replaced motor mounts, brake pads and rotors. But after looking at the receipt, I'm not sure. Maybe someone here can translate the below. I picked up the car at 9pm so there was no one from service around to answer my questions. Here's how my receipt reads:
009151 Road Test
A. Brakes:
401590 Wheels- Two, R&R
422706 Brake Pads - Front, R&R/Repl. if Req.
422743 Brake Discs - Front, Clean with sanding pads
1 BG860 Stopsqueal
1 001-989-87-51 Brake Paste
B. Engine Ticking:
221260 Front Engine Mounts - Left & Right Side, Repl.
2 220-240-27-17 Rubber Mount
820000 Level Sensor For Headlamps Broke Off Sway Bar. Replace.
1 010-542-77-17 Sender Unit
009151 Road Test
A. Brakes:
401590 Wheels- Two, R&R
422706 Brake Pads - Front, R&R/Repl. if Req.
422743 Brake Discs - Front, Clean with sanding pads
1 BG860 Stopsqueal
1 001-989-87-51 Brake Paste
B. Engine Ticking:
221260 Front Engine Mounts - Left & Right Side, Repl.
2 220-240-27-17 Rubber Mount
820000 Level Sensor For Headlamps Broke Off Sway Bar. Replace.
1 010-542-77-17 Sender Unit
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Thread Starter
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Joined: May 2003
Posts: 68
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From: Chicago, IL USA
Originally posted by RJC
How have the brakes been, fixed?
How have the brakes been, fixed?
I was told they replaced the pads and rotors but my feeling is that's b.s. and they just sanded and applied some paste to them. If anyone could decode my invoice copied above, I would appreciate it. I'm through dealing with this dealer.
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MBWorld Fanatic!
Joined: Jan 2003
Posts: 2,302
Likes: 0
From: Santa Barbara Cali
C32
by the look of that invoice... your brakes were NOT replaced.
A. Brakes:
401590 Wheels- Two, R&R
422706 Brake Pads - Front, R&R/Repl. if Req.
422743 Brake Discs - Front, Clean with sanding pads
1 BG860 Stopsqueal
1 001-989-87-51 Brake Paste
R&R = remove and replace. but it says replace if required.
then the brake rotors. it only say they cleaned it with sanding pads but nothin about replacing the whole rotors.
usually some stopsqueal and brake paste will quiet your brakes down. if yuo still find that distrubing you should go complain again saying that it is not enough.
A. Brakes:
401590 Wheels- Two, R&R
422706 Brake Pads - Front, R&R/Repl. if Req.
422743 Brake Discs - Front, Clean with sanding pads
1 BG860 Stopsqueal
1 001-989-87-51 Brake Paste
R&R = remove and replace. but it says replace if required.
then the brake rotors. it only say they cleaned it with sanding pads but nothin about replacing the whole rotors.
usually some stopsqueal and brake paste will quiet your brakes down. if yuo still find that distrubing you should go complain again saying that it is not enough.
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