Beej

So I took my 06 CLS500 to the dealer yesterday to have a service, rattle in the door, rattle in the dash speaker, and some wiper blades done. Get it back and there is a huge *** crease in my driver door right towards the front. I am pissed so I go back in and show the guy who obviously tells me they will fix it. THe problem got worse, the tech manager comes out and asks me to take a look at the car on the passenger side. Both the doors have a much smaller but still noticable crease in the same spot. The manager tells me it is the pillar inside the door of the CLS's that pulls on the sheet metal causing this and the dent they fix will just come back over time.
Now that he has shown this to me it is one of those things that I can't help but notice everytime I see my car. They proceed to tell me there is nothing they can do about it and it is out of there hands. After about 10 minutes of choice words to this guy I calm down and decide I have to do some reasearch on this. I didn't spend $75K on a car to have it dent ITSELF. Has anyone heard of this issue with the CLS yet? What can/should I do about this. At this point I would rather just trade the car in on a BMW....

joeybenz106

WOW!!! thats
do you have some photos?? there is no way that the car is going to dent its self. it sounds like to me that they had the car on the lift and opend the door and hit the door in to the lift, if its in the same spot both sides there is a very good chance that they opend the doors in to the lift. i have seen that many of times!!!

Beej

It's the same spot on all FOUR doors. The one on the driver door was just way worse than the others.

joeybenz106

where about on the door?

Beej

It is about 4 inches from the front of each door and begins right under the flare and runs horizontal down about 4-5 inches.That make sense?

joeybenz106

Yeah that does make sense, but i really dont see why it would happen. i never heard of this happing, also if it happend alot there would be soo many people talking about it on here. can you please take some photos

Beej

THat was my first reaction when the guy told me it was a common problem with the CLS. I told him I should have bought a kia and got a 100,000 mile warranty for $20K if I wanted a POS car then I wouldn't care about dents. It is back at the dealer now getting the major dent on the driver door fixed. I will try to get pics of the others when i get the car back.

joeybenz106

F**k that i would soo have them fix all 4 doors!!! i think they are just trying to cover there ***

Beej

I am chewing the guy out as I type. Pretty sure it will all be fixed. Called up six different service managers and not one has ever heard of this issue.

joeybenz106

i called my dealer and they told me it was bs. i have alot of good friends over there they told me that they never heard of that.

Beej

As did all the other dealers around here I called. They are fixing all the doors right now. I am not stopping there as I will also right Hoehn a letter about this. When I pick up my car I am going to find the service manager and have him follow me into his boss's office. There I will simply ask him to relay the line of BS he told me about my car to his boss. Not only did he discredit the brand Mercedes but he told me too bad there is nothing they can do about it.

joeybenz106

Give them hell man! i know i would be! where are you from?

Beej

San Diego...

tkracing

Sounds like this service manager is full of crap. I would claim it as a lemon if not corrected. A car that damages itself.

glennp_1999

What a load of crap MB will actually field a car into production with this kind of flaw? I don't think so, that guy should be shot for trying to pull a fast one.

pmb600

I say document all of this...speak to the manager of the dealership and also call the regional office. At the very least ask to speak with the regional rep that visits the dealers.

Beej

I am collecting the names and taking this to the top of the food chain here. I have to go back wednesday and have a appointment with the service director to go ahead and clue him in on what his manager is telling his customers. He was already gone for the day on Friday when I picked up the car.

EV0LVE

any update on this? i hope you got a new car.