2018 E400A Cabriolet Dented by Dealership
04-27-2018, 09:02 AM
#1
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Thread Starter
2018 E400A Cabriolet Dented by Dealership
So, my car was brought into my dealership a week ago for warranty repairs they must have pushed down on my car numerous times - enough times, and hard enough, to cause multiple dents on the rear quarter panels and who knows where else. They also scratched my car up. They were going to return the car back to me in this condition yesterday and I refused to take it back. They recorded one of the dents on the paperwork (they said for full disclosure) and tried to fix it themselves.
What are are my options here or anyone have any thoughts to share?
What are are my options here or anyone have any thoughts to share?
Last edited by SaffsDad; 08-16-2018 at 02:13 PM.
04-27-2018, 12:06 PM
#2
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2016 E400 Coupe (C207)
It doesn't surprise me at all. If you take the car back and don't notice the damage until later, they can deny any responsibility because you then have no proof that it didn't occur after the car left the dealership. Shady, but not surprising.
04-27-2018, 01:29 PM
#3
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16 E550 Cab, 2003 Ram bright red crewcab 4x4 we call Clifford :)
ug that sucks.... the car washers scraped the rims on my wife's 16 e550 cab shortly after we bought it... they denied it was them..... had the service guy take pics of the rims and send it thru again... more scratches... they repaired it all, not well but better...... my wife made me walk away... i was beat red and starting to ball up my fists 
smart girl my wife....
unfortunately not a lot you can do besides take pics every time ya bring it in...
i have to admit i take a pic of the odo whenever i bring a car in....
smart girl my wife....unfortunately not a lot you can do besides take pics every time ya bring it in...
i have to admit i take a pic of the odo whenever i bring a car in....
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SaffsDad (04-27-2018)
04-27-2018, 04:45 PM
#4
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The sad thing is when I was about to pick-up the vehicle, they made it sound like the dent was pre-existing and they did me a 'favor' by trying to remove it. Well... this better get fixed to my satisfaction.
Last edited by SaffsDad; 08-15-2018 at 09:37 PM.
04-27-2018, 07:41 PM
#5
Senior Member
The sad thing is when I was about to pick-up the vehicle, they made it sound like the dent was pre-existing and they did me a 'favor' by trying to remove it. That story quickly changed once I started noticing all the dents. Well... this better get fixed to my satisfaction or there will be hell to pay a this dealership.
04-28-2018, 09:45 AM
#6
Super Member
I worry every time I take my car in for service... its gotten to the point that I have the same service advisor and technician each time my cars goes in for service. Fortunately I know the part manager from high school and he selected the advisor and tech given my **** retentiveness with my cars. It's worth asking your dealer for the best tech with attention to detail. I also take my car in spotless...so they get a better idea of my expectations.
Also I ask them not to wash my car...just one less person shuffling it around that doesn't care.
Also I ask them not to wash my car...just one less person shuffling it around that doesn't care.
04-28-2018, 08:13 PM
#7
Senior Member
The dealerships have cameras everywhere. Ask the owner of the dealership to please review. Escalate is up to MBUSA corporate. MBuse May have an ombudsman to help you out.
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04-29-2018, 12:40 PM
#8
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The car is all fixed and detailed. I’ll be getting it on Monday, Sigh...
Last edited by SaffsDad; 08-07-2018 at 03:45 PM.
04-29-2018, 10:37 PM
#10
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Thanks.
Last edited by SaffsDad; 08-15-2018 at 09:36 PM. Reason: remove specific details
04-29-2018, 11:23 PM
#11
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2011 E550
Originally Posted by Saffron
It did!
05-02-2018, 01:24 PM
#12
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Car was returned back to me. They removed the dents. I can still see a few slight imperfections, but is 95%+ okay.
They ended up detailing the car and removing the scratches.
They ended up detailing the car and removing the scratches.
05-03-2018, 09:39 AM
#13
Super Member
Regardless of the end result, they put you through hell and that is just not fair to you! I would write to MB a detailed description of this fiasco, and never go back to them for service and sales! You have choices!
