2018 E400A Cabriolet Dented by Dealership
Thread Starter
Member
Joined: Aug 2007
Posts: 87
Likes: 9
From: Palm Springs
2026 E53
2018 E400A Cabriolet Dented by Dealership
So, my car was brought into my dealership a week ago for warranty repairs they must have pushed down on my car numerous times - enough times, and hard enough, to cause multiple dents on the rear quarter panels and who knows where else. They also scratched my car up. They were going to return the car back to me in this condition yesterday and I refused to take it back. They recorded one of the dents on the paperwork (they said for full disclosure) and tried to fix it themselves.
What are are my options here or anyone have any thoughts to share?
What are are my options here or anyone have any thoughts to share?
Last edited by SaffsDad; Aug 16, 2018 at 02:13 PM.
Super Member
Joined: Sep 2017
Posts: 738
Likes: 163
From: Orlando, FL
2016 E400 Coupe (C207)
It doesn't surprise me at all. If you take the car back and don't notice the damage until later, they can deny any responsibility because you then have no proof that it didn't occur after the car left the dealership. Shady, but not surprising.
MBWorld Fanatic!
Joined: Aug 2005
Posts: 1,306
Likes: 204
From: Sarasota, Florida
2023 E450 Cabriolet, 2019 F150 Platinum, 2014 Dodge Challenger R/T
ug that sucks.... the car washers scraped the rims on my wife's 16 e550 cab shortly after we bought it... they denied it was them..... had the service guy take pics of the rims and send it thru again... more scratches... they repaired it all, not well but better...... my wife made me walk away... i was beat red and starting to ball up my fists 
smart girl my wife....
unfortunately not a lot you can do besides take pics every time ya bring it in...
i have to admit i take a pic of the odo whenever i bring a car in....
smart girl my wife....unfortunately not a lot you can do besides take pics every time ya bring it in...
i have to admit i take a pic of the odo whenever i bring a car in....
Thread Starter
Member
Joined: Aug 2007
Posts: 87
Likes: 9
From: Palm Springs
2026 E53
The sad thing is when I was about to pick-up the vehicle, they made it sound like the dent was pre-existing and they did me a 'favor' by trying to remove it. Well... this better get fixed to my satisfaction.
Last edited by SaffsDad; Aug 15, 2018 at 09:37 PM.
Super Member
Joined: Mar 2013
Posts: 679
Likes: 69
From: SWFL
2023 BMW M340i, 2025 MB CLE53 AMG
The sad thing is when I was about to pick-up the vehicle, they made it sound like the dent was pre-existing and they did me a 'favor' by trying to remove it. That story quickly changed once I started noticing all the dents. Well... this better get fixed to my satisfaction or there will be hell to pay a this dealership.
Super Member
Joined: May 2012
Posts: 781
Likes: 72
From: Ohio
2017 E400 Coupe & 2018 GLC43
I worry every time I take my car in for service... its gotten to the point that I have the same service advisor and technician each time my cars goes in for service. Fortunately I know the part manager from high school and he selected the advisor and tech given my **** retentiveness with my cars. It's worth asking your dealer for the best tech with attention to detail. I also take my car in spotless...so they get a better idea of my expectations.
Also I ask them not to wash my car...just one less person shuffling it around that doesn't care.
Also I ask them not to wash my car...just one less person shuffling it around that doesn't care.
Senior Member
Joined: Apr 2010
Posts: 312
Likes: 32
From: Long Island, NY
19 E53 AMG Cab, 21 Land Rover Defender 110S, 20 LR Discovery HSE, 23 Ford Bronco 2dr 7spd Manual
The dealerships have cameras everywhere. Ask the owner of the dealership to please review. Escalate is up to MBUSA corporate. MBuse May have an ombudsman to help you out.
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Super Member
Joined: Jul 2012
Posts: 737
Likes: 60
From: HESPERIA CA
2011 E550
Originally Posted by Saffron
It did!
Super Member
Joined: Sep 2005
Posts: 723
Likes: 32
From: Central Jersey
2003 E500, 2004 G35X
Regardless of the end result, they put you through hell and that is just not fair to you! I would write to MB a detailed description of this fiasco, and never go back to them for service and sales! You have choices!
