Easy Entry/Exit Question
Thread Starter
Newbie
Joined: Feb 2020
Posts: 11
Likes: 9
From: Southern California
2019 E 450 Coupe
Easy Entry/Exit Question
Easy Entry/Exit Question: Whenever I get back into my car, the driver seat does not return to my setting. The seat readjusts - just not to my setting. Am I missing something?
Member
Joined: Mar 2018
Posts: 185
Likes: 51
From: Toronto area, Canada
2018 E400 Coupe C238
Sorry for what maybe a dumb question... Is the setting turned on for Easy-Entry? 
Console:
Console:
Vehicle>Vehicle Settings Easy Entry/Exit
# Select Steering Wheel & Seat, Steering
Wheel Only or Off.
# Select Steering Wheel & Seat, Steering
Wheel Only or Off.
Thread Starter
Newbie
Joined: Feb 2020
Posts: 11
Likes: 9
From: Southern California
2019 E 450 Coupe
Yes, setting is turned on for "Steering Wheel & Seat". When exiting, the steering wheel and seat both move as expected. When re-entering, the steering wheel and seat move back. However, while the steering moves back to my original position, the seat does not. The seat moves to some other position, requiring me to select my memory number on the door every time.
Newbie
Joined: Mar 2020
Posts: 2
Likes: 1
2020 E 450 coupe
I would love to know how to fix this as well. I just bought a 2020 E450 coupe and notice the same thing when I get it. It will move the wheel and the seat but doesn’t fully move it to my settings until I press the 1 each time.
Yes, setting is turned on for "Steering Wheel & Seat". When exiting, the steering wheel and seat both move as expected. When re-entering, the steering wheel and seat move back. However, while the steering moves back to my original position, the seat does not. The seat moves to some other position, requiring me to select my memory number on the door every time.
MBWorld Fanatic!
Joined: May 2014
Posts: 1,015
Likes: 96
From: Northeast USA
AMG CLE 53
When I shut off the car and open the door, the steering wheel moves up, the seat moves back, and the reclined seat back comes forward. When I start the car again, the steering wheel moves down into position, the seat comes forward and the seat reclines a bit, but not fully to my driving position.
Last edited by BenzC400; Mar 5, 2020 at 06:30 PM.
Member
Joined: May 2017
Posts: 76
Likes: 10
From: florida
E450 Cabrio
I had same thing with mine. It simply doesn't make sense. I took it to dealership, they did an update or something, when I was picking it up they tried to explain me that it is supposed to be like that... I refused to take the car back, in a week they called me again and I picked it up completely fixed. Easy access and memory of the seat work fine and seat gets back to my driving position. Just take it to dealership and complain, they'll have to fix it.
p.s.
I also had the seat vent turning off after 5-10 sec working, the mirror light in the visor didn't work, seat belt did not retract back when unbuckled, sometimes side mirrors didn't fold when car was locked.
It's funny, they couldn't fix the seat belt, stating that mercedes is aware of that defect and currently doe not have a way to fix it. And again I refused to take the car like that. They simply changed the whole seat belt mechanism, now it retracts ok, but they said it might get loose in few months again. I will simply bring it back then. No way for me paying $80K for a car and put with any defects.
p.s.
I also had the seat vent turning off after 5-10 sec working, the mirror light in the visor didn't work, seat belt did not retract back when unbuckled, sometimes side mirrors didn't fold when car was locked.
It's funny, they couldn't fix the seat belt, stating that mercedes is aware of that defect and currently doe not have a way to fix it. And again I refused to take the car like that. They simply changed the whole seat belt mechanism, now it retracts ok, but they said it might get loose in few months again. I will simply bring it back then. No way for me paying $80K for a car and put with any defects.
Newbie
Joined: Mar 2020
Posts: 2
Likes: 1
2020 E 450 coupe
Did they tell you what exactly they fixed to get it working?
I had same thing with mine. It simply doesn't make sense. I took it to dealership, they did an update or something, when I was picking it up they tried to explain me that it is supposed to be like that... I refused to take the car back, in a week they called me again and I picked it up completely fixed. Easy access and memory of the seat work fine and seat gets back to my driving position. Just take it to dealership and complain, they'll have to fix it.
p.s.
I also had the seat vent turning off after 5-10 sec working, the mirror light in the visor didn't work, seat belt did not retract back when unbuckled, sometimes side mirrors didn't fold when car was locked.
It's funny, they couldn't fix the seat belt, stating that mercedes is aware of that defect and currently doe not have a way to fix it. And again I refused to take the car like that. They simply changed the whole seat belt mechanism, now it retracts ok, but they said it might get loose in few months again. I will simply bring it back then. No way for me paying $80K for a car and put with any defects.
p.s.
I also had the seat vent turning off after 5-10 sec working, the mirror light in the visor didn't work, seat belt did not retract back when unbuckled, sometimes side mirrors didn't fold when car was locked.
It's funny, they couldn't fix the seat belt, stating that mercedes is aware of that defect and currently doe not have a way to fix it. And again I refused to take the car like that. They simply changed the whole seat belt mechanism, now it retracts ok, but they said it might get loose in few months again. I will simply bring it back then. No way for me paying $80K for a car and put with any defects.
Trending Topics
MB World Stories
The Best of Mercedes & AMG
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
10 Most Reliable Mercedes-Benz Models You Can Buy Used
Verdad Gallardo
Thread Starter
Newbie
Joined: Feb 2020
Posts: 11
Likes: 9
From: Southern California
2019 E 450 Coupe
I had same thing with mine. It simply doesn't make sense. I took it to dealership, they did an update or something, when I was picking it up they tried to explain me that it is supposed to be like that... I refused to take the car back, in a week they called me again and I picked it up completely fixed. Easy access and memory of the seat work fine and seat gets back to my driving position. Just take it to dealership and complain, they'll have to fix it.
Super Member
Joined: May 2018
Posts: 554
Likes: 63
From: Virginia
2019 E450 Cabriolet, 2020 GLS450
My seat didn’t move at all until I updated my COMAND firmware to version 04.80.00.20 from 03.76.00.10. It now moves to my driving position. However, the seat back does not. I have to press the memory button to move the seat back to my driving position.
When I shut off the car and open the door, the steering wheel moves up, the seat moves back, and the reclined seat back comes forward. When I start the car again, the steering wheel moves down into position, the seat comes forward and the seat reclines a bit, but not fully to my driving position.
When I shut off the car and open the door, the steering wheel moves up, the seat moves back, and the reclined seat back comes forward. When I start the car again, the steering wheel moves down into position, the seat comes forward and the seat reclines a bit, but not fully to my driving position.
I was told they are only allowed to change software when there is a specific bulletin put out by MBUSA for a specific model to fix a specific issue. They said they checked and said my car had no such bulletin and therefore they could not and would not change any software.
now if you have the same model as I, I too have the issue where the seat won’t move on easy entry and exit. If it fixes it, I can go back and give them that issue.
MBWorld Fanatic!
Joined: May 2014
Posts: 1,015
Likes: 96
From: Northeast USA
AMG CLE 53
are you in the US? Exactly what model and year do you have? I ask because I took my 2019 E450 Cab 4Matic to the dealer and asked them to upgrade my COMAND to 4.80.00.2 mostly because I want the upgrade to the progressive display.
I was told they are only allowed to change software when there is a specific bulletin put out by MBUSA for a specific model to fix a specific issue. They said they checked and said my car had no such bulletin and therefore they could not and would not change any software.
now if you have the same model as I, I too have the issue where the seat won’t move on easy entry and exit. If it fixes it, I can go back and give them that issue.
I was told they are only allowed to change software when there is a specific bulletin put out by MBUSA for a specific model to fix a specific issue. They said they checked and said my car had no such bulletin and therefore they could not and would not change any software.
now if you have the same model as I, I too have the issue where the seat won’t move on easy entry and exit. If it fixes it, I can go back and give them that issue.
Super Member
Joined: May 2018
Posts: 554
Likes: 63
From: Virginia
2019 E450 Cabriolet, 2020 GLS450
I have a 2019 AMG E53 Coupe in the US. I brought the car in for the Easy Exit not working issue and was told there was nothing they could do. A while later I noticed the COMAND system was slow and sometimes I would get a black screen, so they updated COMAND. Sometime after the update, I noticed that the Easy Exit system worked. I really don’t know if it was the COMAND update or just a coincidence.
Member
Joined: May 2017
Posts: 76
Likes: 10
From: florida
E450 Cabrio
are you in the US? Exactly what model and year do you have? I ask because I took my 2019 E450 Cab 4Matic to the dealer and asked them to upgrade my COMAND to 4.80.00.2 mostly because I want the upgrade to the progressive display.
I was told they are only allowed to change software when there is a specific bulletin put out by MBUSA for a specific model to fix a specific issue. They said they checked and said my car had no such bulletin and therefore they could not and would not change any software.
now if you have the same model as I, I too have the issue where the seat won’t move on easy entry and exit. If it fixes it, I can go back and give them that issue.
I was told they are only allowed to change software when there is a specific bulletin put out by MBUSA for a specific model to fix a specific issue. They said they checked and said my car had no such bulletin and therefore they could not and would not change any software.
now if you have the same model as I, I too have the issue where the seat won’t move on easy entry and exit. If it fixes it, I can go back and give them that issue.
Super Member
Joined: May 2018
Posts: 554
Likes: 63
From: Virginia
2019 E450 Cabriolet, 2020 GLS450
I think it's in this thread.... You have Classic, sport and Progressive instrument clusters. Someone pointed out that the newest version of COMAND has additions to the progressive display like being able to have two things in the center area, etc. I wanted to have those small items on the display
Member
Joined: May 2017
Posts: 76
Likes: 10
From: florida
E450 Cabrio
The dealership tried to get away with some kind like this explanation, like the seat is already too far and quote "seat is out of the range of the easy entry/exit system". The truth is following: my seat's driving position is very far and low. When I turn off the car and open the door, the easy entry/exit system LIFTS the back of my seat (as well as the steering wheel) and I get out more easily. When I get into the car and close the door, easy entry/exit system lowers the steering wheel AND lowers the back of the seat to my driving position.
Before, when I was getting into the car, closed door, the steering wheel went back to driving position and the seat DID NOT. And yes, the setting of easy entry/exit was set up for both: steering wheel and the seat. Obviously there was a software issue.
Just take it to dealership and show them and leave the car. Why digging into the problem that is already paid to be taken care of by manufacturer/seller? The seat HAS TO be brought back to the memory setting by easy entry/exit system. Period.
Before, when I was getting into the car, closed door, the steering wheel went back to driving position and the seat DID NOT. And yes, the setting of easy entry/exit was set up for both: steering wheel and the seat. Obviously there was a software issue.
Just take it to dealership and show them and leave the car. Why digging into the problem that is already paid to be taken care of by manufacturer/seller? The seat HAS TO be brought back to the memory setting by easy entry/exit system. Period.
Member
Joined: May 2017
Posts: 76
Likes: 10
From: florida
E450 Cabrio
I have a 2019 AMG E53 Coupe in the US. I brought the car in for the Easy Exit not working issue and was told there was nothing they could do. A while later I noticed the COMAND system was slow and sometimes I would get a black screen, so they updated COMAND. Sometime after the update, I noticed that the Easy Exit system worked. I really don’t know if it was the COMAND update or just a coincidence.
MBWorld Fanatic!
Joined: May 2014
Posts: 1,015
Likes: 96
From: Northeast USA
AMG CLE 53
Member
Joined: May 2017
Posts: 76
Likes: 10
From: florida
E450 Cabrio
I think it's in this thread.... You have Classic, sport and Progressive instrument clusters. Someone pointed out that the newest version of COMAND has additions to the progressive display like being able to have two things in the center area, etc. I wanted to have those small items on the display
Out Of Control!!
Joined: Jul 2003
Posts: 15,901
Likes: 4,632
From: North Scottsdale, AZ
'71 Pinto
So.... for those who may not have known a DIY reset to different position could resolve the problem without having to schedule a visit to the dealer this is why I posted manual page. Exact same problem dates back to the 211 this is why MB discontinued the feature for a while. Now then, dealer most likely reset the feature using Xentry (MB diagnostics) what does the narrative on your invoice document. If, in fact, they updated the software then so be it.
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
