to start it off they are rude when you call and ask for parts, it seems like thye really hate there job? i've been to bmw dealerships and they kiss your feet and treat you so nice and at mercedes it the other way around.....anyways due to some reasons i had to go there to get some rewiring done. they did it and charge me a grip just to look at **** and rewire it and to top it off they do the job half ***. i had a trunk lid that lights up and i wanted it to light up to my door sills but i wanted it to light up only when i open my door but they wired it to my tail lights????????? he even called me to ask me how i wanted it done....... and then on top of stuff they didn't secure things back to how they were and then when i complained they said since the cars heavily modified there's nothing they can do? they just redid the wiring??? what modifiying was done to the wiring(they just did it).

anyways on top of it all they didn't provide me with a rent-a-car even though i had one for 2 weeks when they had the car.... you pay a lot of money for things to be done and you recive ****y service, just sucks

Dang Alex...which dealer is this, so I know where not to go. I've had my share of bad episodes with some of the stealerships in the valley, I hate it when I pick up the vehicle and then find loose screws laying around the floormats...not knowing wtf it goes to. Calabasas Motorcars has been very timely efficient and to my satisfactory. Keyes European has freshly baked cookies in the morning... But their SA I've dealt with are clowns!

Sorry Man, find a new place to take your car, THEY SUCK

lol you know better than to take your door sills to get wired up at the dealer mang! It's at Jimmy's you gotta go to foo!

they key w/ any dealer is to make friends with them. While my service dept is a bit shady (They love to ALWAYS charge me $1000 for whatever I get done there), my parts guy is kick ***. I made buddy buddy w/ the guy and now I get wholesale or near wholesale whenever I go there. I don't even have to ask for the "Mike price" anymore, he just does it.

Thanks Mike but I already wired his door sills once and then when he got into that little fender bender, they needed to be rewired but I am just finding this out now.

Hey Alex, why didn't you come back to me so that I can fix your wiring instead of paying the stupid stealership??? Hit me up mang!

Anyway, I deal with the wholesale parts dept. at Calstar Motors in Glendale and they're great. I never have any problems and the guys there get me what I need, fast.

it was at southbay mercedes.............

jimmy i would but since it was threw insurance claim, they had to take stuff apart to see what was the cause, i had a lot of lights on, and nothing was working so they had everything apart and i just went with it........but i've learned my lesson now......*** them.....i heard la mercedes, house of imports, there pretty nice but i don't know off hand

Is that where u're getting your E55 tails from? Jimmy, please pm better, EM me the price, I'm interested and if the price is decent I may have some guy pick it up from you when he comes to HK (along with Rich's bulbs).

Sorry to hear that Alex.....I thought you have your own shop now and your dad has a garage?????????

I have never experienced this with my dealer. I have been allways treated with respect and courtesy. They have been very honest. From the attitude in your post and the language, perhaps they do not care for how you treat them or speak with them. In addition, My dealer reserves the right NOT to work on vehicles that have been modified with non MB parts or accessories. They claim that their mechanics when going thru recurrent training learn all the factory stuff and with moded cars their training is of no use in many cases.

well since it was part of the fender bender i had to take it to the dealer....... couldn't take it to my shop.............

I have a couple of sources. Will PM you the details...

update/////////////////// since monday morningm i droped the car off at 7:30 am and i had a appointment. after them looking and taking notes on the problems he tells me it'll cost another 400 to redo it all..i told him to suck a **** cause the problems are from the work they did. so he said i'll look at it but it'll be $150... i just okay but told him to call me when he looks into a bit more.. so he doesn't call back, no rental and on top of it i call today and found out they hadn't touched the car..so i went to pick it up and will file a complaint with them asap..........thats some major BS! he said thye have been too busy???????

i'll never buy a car from there, thats for sure....

SAY NO TO SOUTH BAY MERCEDES

Wow Alex, have you been having some bad luck trying to finish your car. Sorry, hope it gets better. Let me know if we need to do some rewiring. Hey, you think you gonna meet up with us for the SEMA show this weekend???

sounds good, i might need a little help on the trunk lid to have wired to my drivers door, they had it hooked up to the rear tail lights.......dumbass, anyways i'll ne going this saturday around noonish, so let me know what you guys plans are

I think we are going to try and meet at the Staples Center on Saturday at 11am. Meet up with us if you can if not, I'll call you when we get there and we can meet there...

I Would go over the service advisor and go to the GENERAL Manager
Tell Him the story....Give Him a chance to make good..
Then Make a call to the BBB and The BAR Re This..They CAN and WILL help you re the B/S...btw it goes on record to the dealer!

HOI has strippers at night!

Southbay Merc = Tried to place an order for my car there a few years back and one of the sales rep said "You do know there's a $10k markup right..?" after hearing this i almost told the guy You do know you've wasted my time right! lol So i just left and never bothered coming back again. That place is like Clowns "R" Us shop!

that's a good idea mark...well at the moment i'm going to wait for them to give me a call cause i picked up the car and them to call me when the service manager got in, he's out of vacation... but i will report them to the bar if they don't fix it... you think you get good service...
you know what, at my dads shop we get so many people that have got there benz's over there and there car is even under warranty but chose to get great service and to have honest work done. i see there point now....