My new E's little issues, and status...
Thread Starter
Senior Member
Joined: Jun 2002
Posts: 314
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From: Oakville, Ont., Canada
2009 ML320 CDi Bluetec
My new E's little issues, and status...
Ok, so I brought my car in -the brand new 2003 E - with all its little issues... the dealer kept it three days and just gave it bac,k but not quite fixed! Here's the list of issues/status:
- The wipers are noisy.
Fixed. Blades (inserts) were deformed; were replaced, now OK.
- Wiper automatic operation erratic in the rain.
NOT fixed. "No error memories, and cannot reproduce". (Yeah sure, it is not raining today!). They did nothing so I'll have to go back again..
- Radio sometimes hangs up.
NOT fixed. "No fault codes"... (Damn those stupid fault codes. Can they not think anymore without a computer?)
- Day/night mode sometimes misdetects.
"Ordered new OCP module, on back order". What is an OCP module?? This means another day at the garage!
- Teleaid comes up with "TeleAid MAlfunction" when car started in garage".
Nothing done.. this is "normal operation". A normal error, how silly can you get?
- No illumication around light switch
Nothing done, "This is design". Stupid design if you ask me!
- Roof operation very erratic at times.
Ordered OCP module (back order),
- F/R door lock vibrates up and down instead of closing.
Fixed! This was a faulty actuator caused by a faulty r/f door lock. Fixed.
- Clock does not match up with time. Small hand positioned wrongly.
Fixed, faulty instrument cluster; replaced.
Quite a few issues for a new car with 1200 km (800 miles) on the clock. I suggest Benz should check carefully that this is indeed an exception and not the rule.
Michael
Oakville, Canada
- The wipers are noisy.
Fixed. Blades (inserts) were deformed; were replaced, now OK.
- Wiper automatic operation erratic in the rain.
NOT fixed. "No error memories, and cannot reproduce". (Yeah sure, it is not raining today!). They did nothing so I'll have to go back again..
- Radio sometimes hangs up.
NOT fixed. "No fault codes"... (Damn those stupid fault codes. Can they not think anymore without a computer?)
- Day/night mode sometimes misdetects.
"Ordered new OCP module, on back order". What is an OCP module?? This means another day at the garage!
- Teleaid comes up with "TeleAid MAlfunction" when car started in garage".
Nothing done.. this is "normal operation". A normal error, how silly can you get?
- No illumication around light switch
Nothing done, "This is design". Stupid design if you ask me!
- Roof operation very erratic at times.
Ordered OCP module (back order),
- F/R door lock vibrates up and down instead of closing.
Fixed! This was a faulty actuator caused by a faulty r/f door lock. Fixed.
- Clock does not match up with time. Small hand positioned wrongly.
Fixed, faulty instrument cluster; replaced.
Quite a few issues for a new car with 1200 km (800 miles) on the clock. I suggest Benz should check carefully that this is indeed an exception and not the rule.
Michael
Oakville, Canada
Senior Member
Joined: Sep 2002
Posts: 392
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From: Nashville, TN
2013 G550
What do you mean about the radio hanging up?? On thing to check is that with L7 On, it can cause the radio to go silent of a short period IF the signal is weak ...
I think everyone will need to do the wiper fix! Did they list a specific part number??
Insane that the only control not to light up is the one for the lights!
I think everyone will need to do the wiper fix! Did they list a specific part number??
Insane that the only control not to light up is the one for the lights!
Thread Starter
Senior Member
Joined: Jun 2002
Posts: 314
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From: Oakville, Ont., Canada
2009 ML320 CDi Bluetec
lemon?
Well, we can't lemon here in Canada, we are the lemons and the corporations win. But in fact, these problems are all relatively minor and as long as they are fixed, no problem.
I would appreciate a free hat or something, but little chance of that, I fear. Meray Motors in Oakville, if you are listening...
I would appreciate a free hat or something, but little chance of that, I fear. Meray Motors in Oakville, if you are listening...
Thread Starter
Senior Member
Joined: Jun 2002
Posts: 314
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From: Oakville, Ont., Canada
2009 ML320 CDi Bluetec
Radio
The radio hanging up was as follows:
- on the highway
- turn on the radio
- MB logo appears
- nothing else. Unable to turn it on, off, whatever.
Only fix was to leave the highway and turn the car off completely.
This happened a couple of times.
- on the highway
- turn on the radio
- MB logo appears
- nothing else. Unable to turn it on, off, whatever.
Only fix was to leave the highway and turn the car off completely.
This happened a couple of times.
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Joined: Oct 2002
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From: Houston. TX
2013 S550
It's been raining here since I picked mine up on Monday. Fortunately, the wipers are relative silent, clean effectively and I have no problems with the intermittent setting. It's much better than the 2002 E320 I drove before.
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Thread Starter
Senior Member
Joined: Jun 2002
Posts: 314
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From: Oakville, Ont., Canada
2009 ML320 CDi Bluetec
Little issues
Well, I received two hats and a bottle of wine when picking up the car, and am not complaining. Meray are very good.
I do think they could offer me some more hats (or something) for this: three days without my new car, and again next Tuesday, and no doubt some more until they learn to look beyond error codes.
The clock, btw., is a design fault I think (like the unlit light setting, which indeed is very dumb). The hour hand is almost never at the righ position. E.g. 8:30 pm the minute hand is at the top and the hour hand is NOT half way between 8 and 9, but at the "8:15" setting, much closer to 8 than to 9. Anyone else see that too?
I do think they could offer me some more hats (or something) for this: three days without my new car, and again next Tuesday, and no doubt some more until they learn to look beyond error codes.
The clock, btw., is a design fault I think (like the unlit light setting, which indeed is very dumb). The hour hand is almost never at the righ position. E.g. 8:30 pm the minute hand is at the top and the hour hand is NOT half way between 8 and 9, but at the "8:15" setting, much closer to 8 than to 9. Anyone else see that too?
Senior Member
Joined: May 2002
Posts: 343
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From: UK
E320 CDI Elegance auto
Hi
This is why I would not buy a new car in the first year of manufacture. MB should get their quality control sorted. They are making huge profits by mass producing these cars and selling at a premium price, they can afford more online checks and rigid controls. It is a shame because they are erroding their reputation.
This is why I would not buy a new car in the first year of manufacture. MB should get their quality control sorted. They are making huge profits by mass producing these cars and selling at a premium price, they can afford more online checks and rigid controls. It is a shame because they are erroding their reputation.
Thread Starter
Senior Member
Joined: Jun 2002
Posts: 314
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From: Oakville, Ont., Canada
2009 ML320 CDi Bluetec
New car
"This is why I would not buy a new car in the first year of manufacture."
Well, I am naive perhaps, but after they spent billions developing it, and cosidering this car came out around March in Europe, I would have expected them to get details like a clock (which we perfected around 1650) right by now! Also, things that worked perfectly well inthe C320 (rain-detecting wipers) all of a sudden do not work anymore. That is unexpected.
Michael
Well, I am naive perhaps, but after they spent billions developing it, and cosidering this car came out around March in Europe, I would have expected them to get details like a clock (which we perfected around 1650) right by now! Also, things that worked perfectly well inthe C320 (rain-detecting wipers) all of a sudden do not work anymore. That is unexpected.
Michael
Super Member
Joined: Aug 2002
Posts: 924
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From: Northern VA
2003 MB E500
In fairness it is important to note that all car manufacturers have more problems with the first model year than they do with subsequent years. It is not limited to MB. Other luxury brands as well as inexpensive brands have more problems in the first year. All things considered besides the inconvenience of having to deal with these problems, there is nothing major wrong with the cars which is a credit to MB especially with all the new technology in the new E.
Thread Starter
Senior Member
Joined: Jun 2002
Posts: 314
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From: Oakville, Ont., Canada
2009 ML320 CDi Bluetec
Nothing major wrong
Oh, agreed. Nothing major is wrong - it is all in how these little things are handled. I am very happy with the E and would buy it again in a flash.
That having been said, "No error memory so there was nothing to fix" is NOT the optimum way to handle these things. How about the software, are there updates? Would the local mechanics even know?
Now that it is cold I see that temperature control is not optimal either by the way. I do not get cool air on top and warm air below, though I should. As a result it gets far too warm (set it to 21C when it is 2C outside, and it feels more like 25). I would expect this too is a software issue.
If MB just made service bulletins widely available, this would all be a lot easier.
That having been said, "No error memory so there was nothing to fix" is NOT the optimum way to handle these things. How about the software, are there updates? Would the local mechanics even know?
Now that it is cold I see that temperature control is not optimal either by the way. I do not get cool air on top and warm air below, though I should. As a result it gets far too warm (set it to 21C when it is 2C outside, and it feels more like 25). I would expect this too is a software issue.
If MB just made service bulletins widely available, this would all be a lot easier.
Super Member
Joined: Aug 2002
Posts: 924
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From: Northern VA
2003 MB E500
You make a good point mwillems. MB does seem to have a problem communicating with its dealers whether it is about the SB's, promotions or option availability it seems like we know a lot of information from this site before many dealer know it. That IS a problem. Hopefully your dealer is treating you right though. I hope they reolve your issues soon so you can get back to enjoying your car.
Member
Joined: Oct 2002
Posts: 167
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From: Canada
2010 E63, Iridium Silver, Black, Dark Ash, Distronic Plus, Night Vision, Premium
Re: lemon?
Originally posted by mwillems
I would appreciate a free hat or something, but little chance of that, I fear. Meray Motors in Oakville, if you are listening... [/B]
I would appreciate a free hat or something, but little chance of that, I fear. Meray Motors in Oakville, if you are listening... [/B]
If not just ask Dan for one, and I am sure he'll get you one...
Super Member
Joined: Sep 2002
Posts: 819
Likes: 0
2004 E500
Originally posted by rayscar
In fairness it is important to note that all car manufacturers have more problems with the first model year than they do with subsequent years. It is not limited to MB. Other luxury brands as well as inexpensive brands have more problems in the first year. All things considered besides the inconvenience of having to deal with these problems, there is nothing major wrong with the cars which is a credit to MB especially with all the new technology in the new E.
In fairness it is important to note that all car manufacturers have more problems with the first model year than they do with subsequent years. It is not limited to MB. Other luxury brands as well as inexpensive brands have more problems in the first year. All things considered besides the inconvenience of having to deal with these problems, there is nothing major wrong with the cars which is a credit to MB especially with all the new technology in the new E.
Technology rules!
Thread Starter
Senior Member
Joined: Jun 2002
Posts: 314
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From: Oakville, Ont., Canada
2009 ML320 CDi Bluetec
Clock
Huh. I still say it is silly they cannot get something as trivial as a CLOCK to work properly (the hands are not propery coordinated).
Not a major issue, but still - for C$70k I can surely expect a clock that works properly?
Not a major issue, but still - for C$70k I can surely expect a clock that works properly?
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See, these are little annoying things that make me worried about buying this car....in another post I have been asking everyone for their opinions on which to go with: the C32 or the E320.
I live in Mississauga and have been checking out the new Benz dealership here....and for roughly the same price, I can have one or the other.
I live in Mississauga and have been checking out the new Benz dealership here....and for roughly the same price, I can have one or the other.
Thread Starter
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Joined: Jun 2002
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From: Oakville, Ont., Canada
2009 ML320 CDi Bluetec
Originally posted by MadManAboutTown
Guys, don't be ridiculous about the issues being reported here. Do you really think M-B is going to ruin their reputation on ignoring these issues???I don't think so.
Guys, don't be ridiculous about the issues being reported here. Do you really think M-B is going to ruin their reputation on ignoring these issues???I don't think so.
But again, though annoying, these are minor issues that would not stop me from recommendign this car. I must make that clear!
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Joined: May 2002
Posts: 343
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From: UK
E320 CDI Elegance auto
Hi
Don't get me wrong I think the new E Class is brilliant and it does not matter how good the manufacturer is you will always get niggles in the early stages of production. But it sounds to me that a lot of these should have been picked up on the production line, but I guess they were more interested in meeting the launch date and volumes rather than making sure there were no faults, I wonder how many of these issues they were aware of but made a decision to let them go out. These cars are not cheap and we are paying for top quality IMO.
Of course it is also important how they deal with these issues at the dealer also. I was amazed that I was telling my sales guy about the changes to the C Class pricing before he knew. A lot of great info is also coming from this forum. Maybe more of the dealers etc should check this out. Or why dont MB launch their own for feedback, what better way for continuous improvement for free, and they could also use this to keep us updated.
Or maybe they do not want to hear some honest feedback not driven by freebies as with their surveys.
God this does sound a bit negative as all in all I really think my car is great.
Don't get me wrong I think the new E Class is brilliant and it does not matter how good the manufacturer is you will always get niggles in the early stages of production. But it sounds to me that a lot of these should have been picked up on the production line, but I guess they were more interested in meeting the launch date and volumes rather than making sure there were no faults, I wonder how many of these issues they were aware of but made a decision to let them go out. These cars are not cheap and we are paying for top quality IMO.
Of course it is also important how they deal with these issues at the dealer also. I was amazed that I was telling my sales guy about the changes to the C Class pricing before he knew. A lot of great info is also coming from this forum. Maybe more of the dealers etc should check this out. Or why dont MB launch their own for feedback, what better way for continuous improvement for free, and they could also use this to keep us updated.
Or maybe they do not want to hear some honest feedback not driven by freebies as with their surveys.
God this does sound a bit negative as all in all I really think my car is great.
Last edited by Apollo; Oct 26, 2002 at 03:46 AM.
Super Member
Joined: Aug 2002
Posts: 924
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From: Northern VA
2003 MB E500
I agree that communication between MB and its dealers is not good. That is a big problem that needs to be addressed. But I also think that other high end car makers have the same little issues with their new cars and some even have big problems with new cars. Having said that MB could set themselves apart from other makers by tryig harder to address these nagging little issues.
