Cracked Wood Covered by Certified Warranty?
Thread Starter
Super Member
Joined: Jun 2005
Posts: 857
Likes: 21
From: NC
2019 Volvo XC90 Magic/Amber, '95 E320 Cabriolet Midnight,'14 GL350 Lunar/Almond was '07 GL320CDI
Cracked Wood Covered by Certified Warranty?
My original factory warranty expired, and i've just noticed that with the recent cold snap (went from very cold to very warm in hours), i have two cracks on my wood wheel and one on the ashtray cover.
I've searched but cant find an answer to the question: will this be a covered item under the certified preowned warranty that kicked in after?
I suspect no, and will be calling the dealer tomorrow, but needless to say, it's disheartening to have three separate cracks crop up at the same time.
Any experiences?
I've searched but cant find an answer to the question: will this be a covered item under the certified preowned warranty that kicked in after?
I suspect no, and will be calling the dealer tomorrow, but needless to say, it's disheartening to have three separate cracks crop up at the same time.
Any experiences?
Junior Member
Joined: Nov 2006
Posts: 58
Likes: 0
From: New Jersey
2007 E350 Sport
I currently have the same issue with my ash tray cover....its a hair line crack about 3-4 inches long....I still have original factory warranty so hopefully it will be covered and I will be calling the dealership soon. I also believe it happened because of the weather.
MBWorld Fanatic!
Joined: Mar 2006
Posts: 3,254
Likes: 15
From: Louisiana
03 E500 and Corvette
I currently have the same issue with my ash tray cover....its a hair line crack about 3-4 inches long....I still have original factory warranty so hopefully it will be covered and I will be calling the dealership soon. I also believe it happened because of the weather.
Mine cracked also and was replaced under warranty. HOWEVER,, the wood color doesn't quite match. Most don't notice it but I do. No two pieces of wood will have the same color which is why the wood is made as a set. BMW does the same thing and makes EXTRA pieces for the car, saves them under the vin in the event the owner needs them. I toured the BMW dealer and asked. So based on the tour guide in the BMW factory is my source of info.Aparently MB doesn't do this based on my color match.
Senior Member
Joined: Dec 2002
Posts: 391
Likes: 2
From: Northern Virginia
2010 ML350 GAS 4Matic
Interesting... Mine cracked also and was replaced under warranty. HOWEVER,, the wood color doesn't quite match. Most don't notice it but I do. No two pieces of wood will have the same color which is why the wood is made as a set. BMW does the same thing and makes EXTRA pieces for the car, saves them under the vin in the event the owner needs them. I toured the BMW dealer and asked. So based on the tour guide in the BMW factory is my source of info.
Aparently MB doesn't do this based on my color match.
Mine cracked also and was replaced under warranty. HOWEVER,, the wood color doesn't quite match. Most don't notice it but I do. No two pieces of wood will have the same color which is why the wood is made as a set. BMW does the same thing and makes EXTRA pieces for the car, saves them under the vin in the event the owner needs them. I toured the BMW dealer and asked. So based on the tour guide in the BMW factory is my source of info.Aparently MB doesn't do this based on my color match.
