non-prepaid navigation woes
Thread Starter
Member
Joined: Nov 2002
Posts: 148
Likes: 0
From: N. California
ML430, E500
non-prepaid navigation woes
I did not prepay for the navigation system on my car, though I did offer to. I was promised the navigation and do have a work order for it.
My dealer is being very difficult about this. They have offered the $3250 but will not say what they will sell the replacement for or what they will pay for my car. The sales manager says they will offer me "market value" for my car. I have called MBUSA and written several letters, and have had no response at all. I have asked to speak to my regional sales rep. without success as well.
Has anyone in the non-prepaid situation had similar problems? I am really mad and considering going the next step and sending it to my attorney.
My dealer is being very difficult about this. They have offered the $3250 but will not say what they will sell the replacement for or what they will pay for my car. The sales manager says they will offer me "market value" for my car. I have called MBUSA and written several letters, and have had no response at all. I have asked to speak to my regional sales rep. without success as well.
Has anyone in the non-prepaid situation had similar problems? I am really mad and considering going the next step and sending it to my attorney.
Member
Joined: Apr 2003
Posts: 113
Likes: 1
From: La Jolla, CA
13 E550 Cabriolet/19 SL550
non-prepaid NAV
I am in the same situation. I had heard nothing from my dealer (MBZ of San Diego) so I sent a demand letter insisting on either factory NAV retrofitted into my E500 or a replacement car for which I would pay for the NAV. I haven't heard back yet.
Those of us in this situation should stay in touch. We may have more power as a group than as individuals.
Those of us in this situation should stay in touch. We may have more power as a group than as individuals.
Member
Joined: Apr 2003
Posts: 113
Likes: 1
From: La Jolla, CA
13 E550 Cabriolet/19 SL550
CA Attorney General & non-prepaid NAV
I am one of the ones who was advised not to pre-pay and now neither my dealer (MBZ of San Diego) nor MBUSA will offer anything but the voucher.
I filed a complaint with the San Diego office of the CA Attorney General's office (SDAG). They felt there was enough merit in my case to send a letter to both the dealer and MBUSA requesting information on how they reached their decision. The SDAG's office got a letter from MBUSA this week asking for more time to respond. MBUSA has hired a law firm in LA to advise them on how to respond.
My sources tell me that this is a positive development for my case. They also tell me that it would help if more people complained to the AG's office.
If you are in this situation, you might want to contact your local AG office, file a complaint, and reference what is going on in San Diego with my complaint.
Please email me directly if you want more information. johnroden@msn.com
I filed a complaint with the San Diego office of the CA Attorney General's office (SDAG). They felt there was enough merit in my case to send a letter to both the dealer and MBUSA requesting information on how they reached their decision. The SDAG's office got a letter from MBUSA this week asking for more time to respond. MBUSA has hired a law firm in LA to advise them on how to respond.
My sources tell me that this is a positive development for my case. They also tell me that it would help if more people complained to the AG's office.
If you are in this situation, you might want to contact your local AG office, file a complaint, and reference what is going on in San Diego with my complaint.
Please email me directly if you want more information. johnroden@msn.com
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Out Of Control!!
Joined: Jul 2003
Posts: 15,901
Likes: 4,630
From: North Scottsdale, AZ
'71 Pinto
Ditto! I was also interested in the nav system and was advised by the sales manager not to prepay. Just what the doctor ordered, as I have a '04 on order (with nav) and am sweating the price increase & '03 trade allowance.
