Go Back  MBWorld.org Forums > Mercedes-Benz Sedans > E-Class (W211)
What to do? Seller refuses to settle with defective parts they sold me >

What to do? Seller refuses to settle with defective parts they sold me

Notices
E-Class (W211) 2003-2009

What to do? Seller refuses to settle with defective parts they sold me

 
Old 12-04-2014, 09:19 PM
  #1  
Senior Member
Thread Starter
 
Join Date: Aug 2009
Location: Long Island, NY
Posts: 468
Likes: 0
Received 0 Likes on 0 Posts
A few toys & 07' E350 4matic w/AMG sport packg.
Thumbs down What to do? Seller refuses to settle with defective parts they sold me

Well, besides spreading negative word about a crappy product they sold me, I'm also trying to figure out what I can do to get my $$ back from them. It's the principal that disturbs me. I've attached photos and the emails to and from them.


----------DEC 1 EMAIL 1

Dear fishcake321,

Hello,

After using your corner light housings with the chrome bulbs, I noticed one of the bulbs went out, as I got a message on the dash telling me so. After looking, the bulb on one side did burn out and the housing was filled with water, and when I checked the other housing, it was also filled with water. When removing them, I noticed the housings actually melted and created a hole in which water was able to get in, shorting the circuit and rusting the connections. I am replacing the wire harness and splicing new connections as they are corroded now because of your lights. In regard to this problem, I would like you to resend me a new pair of matching housings I purchased from you, and I will go ahead and buy LED replacement bulbs that run much cooler than the halogen bulbs you sent with the lights. I hope you understand.

P.S.- I took pictures as well



-------- RESPONSE


Hello,

Thank you for contacting us about this, I'm happy to be of assistance. Would you mind providing me the exact date of purchase as well as the first and last name under the purchaser's paypal account so I can identify the transaction to be of better assistance.

We look forward to your reply.
Regards,
Erick

- fishcake321



-------- EMAIL 2


Dear fishcake321,

xxx xxxx, shipped to xxxx xxxxxx,NY. I do not have the date right now



-------- RESPONSE


Thank you for your reply - Please provide an estimate date of purchase.

Regards,
Ellie



-------- EMAIL 3


August 10th



-------- RESPONSE


Hello,

Thank you for providing the date of purchase - I have shown the photos you provided to me to my supervisor who handles the warranty claims and he has rejected this claim as the burn marks are questionable.

Standard incandescent bulbs do not generate the heat to provide that type of burn.

Nonetheless, if you are willing to work with me, I can offer you a new set our unit cost and I will pitch in for some cost+shipping.

Let me know.
Regards,
Ellie



-------- EMAIL 4


Excuse me? Your product does not withstand the heat of the bulb, clearly. I have no reason to uninstall a part and burn it to get new ones, that's absolutely ridiculous, I work 6 days a week I don't have the means to do that. On top of it, your product defect caused my wire harness to be replaced, on a Mercedes Benz, not a cheap fix either, which I am not making you guys pay me for. If you can't understand that, then I will take this further to the next step. Thanks for understanding



-------- RESPONSE


Hello again,

Thank you for your reply - I understand the predicament you are in but as we have sold these side marker lights and many other over the years, this is the first case we have seen of this. Due to this, as it is not a "normal" warranty issue, hence why it had been rejected.

I can offer the replacement at our cost, which I will split with you and pay for shipping. However, if you wish not to proceed with this option, I understand.

Regards,
Ellie



-------- EMAIL 5

It does not matter if it is one that gives you a problem or ten that gives you a problem. It is your problem as the light housings and bulbs you sent me melt on their own once installed.


Waiting...

Facts: I purchased them aug 11, it was a good guess, and I thought i could make a claim on ebay but I cannot apparently, and also cannot with paypal.

This is the product: http://www.ebay.com/itm/DEPO-2007-2009-Mercedes-W211-E-CLASS-SMOKE-BUMPER-SIDE-MARKER-LIGHT-CHROME-BULB-/121490276303?pt=Motors_Car_Truck_Parts_Accessories&hash=item1c49627fcf
They look great on my color car, but they melt with regular bulbs!
Attached Thumbnails What to do? Seller refuses to settle with defective parts they sold me-img_5849.jpg   What to do? Seller refuses to settle with defective parts they sold me-img_5848.jpg   What to do? Seller refuses to settle with defective parts they sold me-img_5847.jpg  
MasterMoparSB is offline  
Old 12-05-2014, 06:06 AM
  #2  
Out Of Control!!
 
Join Date: Feb 2011
Location: Tampa
Posts: 11,919
Received 590 Likes on 573 Posts
1999 E300TD
Is this a product that is also offered my MB or did you just purchase the part to pimp up your car--If so I would call Sam.
Plutoe is offline  
Old 12-05-2014, 07:28 PM
  #3  
Senior Member
 
Stuttgarten's Avatar
 
Join Date: May 2014
Location: Concord, CA
Posts: 441
Received 20 Likes on 20 Posts
'13 E350 . M276
I hate crooks ! I'm wondering if you could contest it with your credit card co., that is if you paid by CC, and not a checking account liked to Paypal.
Stuttgarten is offline  
Old 12-05-2014, 07:30 PM
  #4  
MBWorld Fanatic!
 
vettdvr's Avatar
 
Join Date: Mar 2006
Location: Louisiana
Posts: 3,254
Likes: 0
Received 4 Likes on 4 Posts
03 E500 and Corvette
Plug the holes with silicon switch to Led's or buy new lights.
vettdvr is offline  
Old 12-05-2014, 10:59 PM
  #5  
Super Member
 
Long Islander's Avatar
 
Join Date: May 2003
Location: Long Island, New York
Posts: 756
Received 17 Likes on 12 Posts
2018 E400 4matic Wagon
I had the exact same problem with the same lousy product purchased from another Ebay vendor. Right side bulb was out, so I removed the clear housing to install a new bulb only to find that the housing had melted. I reinstalled the original amber sider marker lamps and vowed not to buy cheaply made aftermarket parts off Ebay.

I had a similar experience with one of those flush hood emblems that replaces the standup star hood ornament. It started to turn yellow after a few months, so I replaced the original again.
Long Islander is offline  
 

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 

Thread Tools
Search this Thread
Rate This Thread
Rate This Thread:
You have already rated this thread Rating: Thread Rating: 0 votes,  average.

Quick Reply: What to do? Seller refuses to settle with defective parts they sold me


Contact Us - About Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

© 2019 MH Sub I, LLC dba Internet Brands

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.
 
  • Ask a Question
    Get answers from community experts
Question Title:
Description:
Your question will be posted in: