Extended warranty: I'm getting the runaround...
Thread Starter
Member
Joined: Dec 2002
Posts: 221
Likes: 0
From: Houston, TX
02 996 C2 Cabrio
Extended warranty: I'm getting the runaround...
I searched the archives and wanted a "current" update on the factory extended warranty.
MB "replaced" my Lemon '03 W211 with an '04 4MATIC. I paid some extra $$$ for the upgrades. For the most part, the deal was fine EXCEPT the dealer failed to include my extended warranty and tire protection plan in the transaction (which was already typed up).
These two issues were to be cleared up later once the dealer spoke with MB. So, here I am 4 weeks out still waiting for a response, mostly from the dealer who won't return my calls.
So, here are my questions:
1. Is one year from the date of purchase still the time limit for purchasing a factory extended warranty for new vehicles?
2. Is Lisa Lehrbaum in Chico,CA still one of the best contacts for factory warranty coverage?
3. Pricing for warranty coverage on an E500 4MATIC?
This whole dealer experience has been bittersweet. My replacement car rides like a dream, but all the little details make me sick...
TIA and Cheers.
MB "replaced" my Lemon '03 W211 with an '04 4MATIC. I paid some extra $$$ for the upgrades. For the most part, the deal was fine EXCEPT the dealer failed to include my extended warranty and tire protection plan in the transaction (which was already typed up).
These two issues were to be cleared up later once the dealer spoke with MB. So, here I am 4 weeks out still waiting for a response, mostly from the dealer who won't return my calls.
So, here are my questions:
1. Is one year from the date of purchase still the time limit for purchasing a factory extended warranty for new vehicles?
2. Is Lisa Lehrbaum in Chico,CA still one of the best contacts for factory warranty coverage?
3. Pricing for warranty coverage on an E500 4MATIC?
This whole dealer experience has been bittersweet. My replacement car rides like a dream, but all the little details make me sick...
TIA and Cheers.
Super Member
Joined: Sep 2002
Posts: 636
Likes: 0
From: New Jersey, USA
W211 & Q7
1. that is I was told
2. yes, Lisa provides the best deal (you should research it.)
3. Lisa will mail or fax you a form, you have to fill it out and fax it back, the extended warranty is based on the VIN, I don't see there is difference between 4matic or the regular one. because it seems the warranty does not care your car is loaded or not -- obviously, a loaded car takes a BIG atvantage of it.
2. yes, Lisa provides the best deal (you should research it.)
3. Lisa will mail or fax you a form, you have to fill it out and fax it back, the extended warranty is based on the VIN, I don't see there is difference between 4matic or the regular one. because it seems the warranty does not care your car is loaded or not -- obviously, a loaded car takes a BIG atvantage of it.
MBWorld Fanatic!
Joined: Dec 2003
Posts: 1,439
Likes: 1
From: THE NAPA VALLEY, CA
Build date 2-04 E500
Yes, Lisa is still around.... She quoted me $1925.00 for the 3 yr extended (if I remember right). She turned out to be a complete waste of time as she never sent any additional info reguarding the coverage or returned any of my calls or repeated emails... I've read here of a few members purchasing warranties thru their dealer for not much more so this is the route I'll probably follow...
MBWorld Fanatic!
Joined: Dec 2003
Posts: 1,439
Likes: 1
From: THE NAPA VALLEY, CA
Build date 2-04 E500
Yes, Lisa is still around.... She quoted me $1925.00 for the 3 yr extended (if I remember right). She turned out to be a complete waste of time as she never sent any additional info reguarding the coverage or returned any of my calls or repeated emails... I've read here of a few members purchasing warranties thru their dealer for not much more so this is the route I'll probably follow...
Super Member
Joined: Dec 2002
Posts: 550
Likes: 0
From: San Antonio, Texas
04' E500 w/Appear. PKG, Panorama Roof
MY dealer matched Lisa's price- But then again he has matched almost every price I have presented from other dealers. I can say that while I fussed hard with him- his deals are always straight up as good as or slightly better than most I have seen here. I am speaking of the San Antonio folks.
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Super Member
Joined: Dec 2002
Posts: 550
Likes: 0
From: San Antonio, Texas
04' E500 w/Appear. PKG, Panorama Roof
MY dealer matched Lisa's price- But then again he has matched almost every price I have presented from other dealers. I can say that while I fussed hard with him- his deals are always straight up as good as or slightly better than most I have seen here. I am speaking of the San Antonio folks.
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Senior Member
Joined: Dec 2003
Posts: 349
Likes: 0
From: Southern California
Some MBs & Bimmers
Originally posted by sky61775
Can someone post "Lisa"'s contact information?? Does it matter that we purchased the car "used"?? (2003 E500 SPORT with 400miles) Thanks!
Can someone post "Lisa"'s contact information?? Does it matter that we purchased the car "used"?? (2003 E500 SPORT with 400miles) Thanks!
As long as your W211 is less than 12 months old and I think less than 12000miles, you can still buy the MB extended warranty.
As for Lisa's info, if you do a search within this forum, you will find it. GL
Senior Member
Joined: Feb 2003
Posts: 420
Likes: 1
From: Los Angeles
2003 E320
I think I paid $1,760 for the 3 year extended warranty from the dealer where I bought my car. I bought it a few days before my 1-year anniversary. I think Lisa quoted $20 more, and she was still there at the end of January.
