Remote Starter
Last edited by ngerstman; Jan 6, 2011 at 09:56 PM.
The Best of Mercedes & AMG
thanks
Steve
let me know how you make out with them
Steve
As a side note, I've heard many good things about the product and ultimately that's what pushed me to put in so much effort to find a dealer. But if Mid City you are reading this, please work on your responsiveness via email. It was a little frustrating and really didn't get very far and they were very unhelpful.
in the long run I was able to work around it, but potential clients shouldn't need to have to try to work around your unhelpfulness to get your product.
I usually don't do this, but as a business owner as well, I really think there is potential to do better!
Here's my email thread, I hope this is something you can find frustrating as well.
************************************************** *****
Racing Dad Request
The following data was received at 1/12/2011 2:50:57 AM from:
Smart Key Starter
name: Racing Dad
email: ##############
phone: ########
zip: 9####
car: 2010 e63
************************
From: Eric [mailto:eric@midcityengineering.com]
To: racing dad
Subject: Re: Response from Website
We have coverage for your vehicle with regards to the Smartkey Starter®. The price is $799 + installation.
There are some authorized dealers of our products in your area. Please see the list below.
Thanks for your inquiry.
Autotech Dealer Services Inc. 13743 Bear Valley Rd. 93021, Moorpark CA 805-523-8996
GT Pro Performance Tuning Inc. 740 E Walnut Ave. 92831, Fullerton CA 714-447-1697
Guardian Automotive Surety Service 21318 Dumetz Rd. 91364, Woodland Hills CA 877-316-0717
Sounds Plus Inc. 24630 Redlands Blvd. 92354, Loma Linda CA 909-335-3525
South Bay Autohaus 4875 W Rosecrans 90250, Hawthorne CA 310-355-0922
VIP Status 19148 Van Ness Ave. 90501, Torrance CA 310-618-8886
Rocco's Autotech 775 W 17th St. 92627, Costa Mesa CA 949-722-0707
Mach III 1507 Ocean Ave. 94112, San Fransisco CA 415-594-0029
Mac Car Stereo Inc. 15138 Valley Blvd. 91746, Industry CA 626-961-7899
Kuruma Motoring 15460 Valley Blvd. 91746, Industry CA 626-336-1166
La Jolla Audio 5161 Santa Fe St. Suite B 92109, San Diego CA 858-581-6545
Exotic Car Audio And Security 1401 Mangrove Ave. 95926, Chico CA 530-895-1644
Autosound Lab 7133 N Blackstone Ave. 93650, Fresno CA 559-227-8357
Kartunz 3657 Old Santa Rita Rd. 94588, Pheasanton CA 925-410-8869
Auto Radio Stereo 2735 Arden Way 95825, Sacramento CA 916-485-3800
Sound Speed Custom 737 Barstow Ave. 93612, Clovis CA 510-205-0688
Newport Autosound 1743 Newport Blvd. 92627, Costa Mesa CA 949-548-1160
Audiowerks 555 S Bascom Ave. 95128, San Jose CA 408-250-8000
Car Stereo Plaza 13150 Paramount Ave. 90280, Southgate CA 562-531-2555
Pacific Stereo 1764 Country Squire 92081, Vista CA 760-224-5671
Basis Auto Security 36 Quail Run Circle #103 93907, Salinos CA 831-424-0356
Audio Sports 711 E Bidwell Suite 1 95630, Folsom CA 916-673-9447
East Bay Auto Spa 1363 Pine St. 94596, Walnut Creek CA 925-930-7190
Good Guys Diesel & BioMechanics 1191 Water St. 95062, Santa Cruz CA 831-469-8715
Eric
eric@midcityengineering.com
312.421.1114
***********************************
Racing Dad wrote:
Eric,
I’m sorry but we’ve been through this already. This is second time you’ve sent me this database dump.
You basically just downloaded an entire list of CA vendors, some are as far away as 400 miles.
I checked with 2 that are 10 miles from me (9****): Mac Car Stereo and Kuruma Motoring.
Mac Car Stereo is a hole in the wall, which I have to say I probably wouldn’t prefer to bring my benz to. And Kuruma Motoring is closed for business. They only have an ebay store now.
One of the next closest places is in South Gate, Car Stereo Plaza, which has 16 for 16 horrible reviews.
I want to do this, but I’m jumping through hoops. Can you please send me a list of dealers closest to my zip code. And if I remember correctly you guys do gadgets and add-on’s specific to Benz’s. I’m not being particular, but the first 3 I checked I would bring a Honda civic to, but I would have reservations bringing an E63 to. I think in this market group as a whole, we know that you get what you pay for. And the last thing I would like is to have issues with my benz because of what was originally supposed to be a nice convenience.
I hope you can help.
************************************
From: Eric [mailto:eric@midcityengineering.com]
To: racing dad
Subject: Re: Response from Website
These are all of the dealers that have signed up with us in CA, regardless of location. I'm sorry there are none close to you that fit your requirements.
You may also want to check with your local MB dealership. One of our distributors is targeting the dealerships directly, which we don't have as much information about. However, there may be one or two MB dealers near you that you can also purchase the remote start from.
Let me know if you need anything further.
thanks
Eric
eric@midcityengineering.com
312.421.1114
Last edited by Racing Dad; Jan 14, 2011 at 01:27 PM.
As a side note, I've heard many good things about the product and ultimately that's what pushed me to put in so much effort to find a dealer. But if Mid City you are reading this, please work on your responsiveness via email. It was a little frustrating and really didn't get very far and they were very unhelpful.
in the long run I was able to work around it, but potential clients shouldn't need to have to try to work around your unhelpfulness to get your product.
I usually don't do this, but as a business owner as well, I really think there is potential to do better!
Here's my email thread, I hope this is something you can find frustrating as well.
************************************************** *****
Racing Dad Request
The following data was received at 1/12/2011 2:50:57 AM from:
Smart Key Starter
name: Racing Dad
email: ##############
phone: ########
zip: 9####
car: 2010 e63
************************
From: Eric [mailto:eric@midcityengineering.com]
To: racing dad
Subject: Re: Response from Website
We have coverage for your vehicle with regards to the Smartkey Starter®. The price is $799 + installation.
There are some authorized dealers of our products in your area. Please see the list below.
Thanks for your inquiry.
Autotech Dealer Services Inc. 13743 Bear Valley Rd. 93021, Moorpark CA 805-523-8996
GT Pro Performance Tuning Inc. 740 E Walnut Ave. 92831, Fullerton CA 714-447-1697
Guardian Automotive Surety Service 21318 Dumetz Rd. 91364, Woodland Hills CA 877-316-0717
Sounds Plus Inc. 24630 Redlands Blvd. 92354, Loma Linda CA 909-335-3525
South Bay Autohaus 4875 W Rosecrans 90250, Hawthorne CA 310-355-0922
VIP Status 19148 Van Ness Ave. 90501, Torrance CA 310-618-8886
Rocco's Autotech 775 W 17th St. 92627, Costa Mesa CA 949-722-0707
Mach III 1507 Ocean Ave. 94112, San Fransisco CA 415-594-0029
Mac Car Stereo Inc. 15138 Valley Blvd. 91746, Industry CA 626-961-7899
Kuruma Motoring 15460 Valley Blvd. 91746, Industry CA 626-336-1166
La Jolla Audio 5161 Santa Fe St. Suite B 92109, San Diego CA 858-581-6545
Exotic Car Audio And Security 1401 Mangrove Ave. 95926, Chico CA 530-895-1644
Autosound Lab 7133 N Blackstone Ave. 93650, Fresno CA 559-227-8357
Kartunz 3657 Old Santa Rita Rd. 94588, Pheasanton CA 925-410-8869
Auto Radio Stereo 2735 Arden Way 95825, Sacramento CA 916-485-3800
Sound Speed Custom 737 Barstow Ave. 93612, Clovis CA 510-205-0688
Newport Autosound 1743 Newport Blvd. 92627, Costa Mesa CA 949-548-1160
Audiowerks 555 S Bascom Ave. 95128, San Jose CA 408-250-8000
Car Stereo Plaza 13150 Paramount Ave. 90280, Southgate CA 562-531-2555
Pacific Stereo 1764 Country Squire 92081, Vista CA 760-224-5671
Basis Auto Security 36 Quail Run Circle #103 93907, Salinos CA 831-424-0356
Audio Sports 711 E Bidwell Suite 1 95630, Folsom CA 916-673-9447
East Bay Auto Spa 1363 Pine St. 94596, Walnut Creek CA 925-930-7190
Good Guys Diesel & BioMechanics 1191 Water St. 95062, Santa Cruz CA 831-469-8715
Eric
eric@midcityengineering.com
312.421.1114
***********************************
Racing Dad wrote:
Eric,
I’m sorry but we’ve been through this already. This is second time you’ve sent me this database dump.
You basically just downloaded an entire list of CA vendors, some are as far away as 400 miles.
I checked with 2 that are 10 miles from me (9****): Mac Car Stereo and Kuruma Motoring.
Mac Car Stereo is a hole in the wall, which I have to say I probably wouldn’t prefer to bring my benz to. And Kuruma Motoring is closed for business. They only have an ebay store now.
One of the next closest places is in South Gate, Car Stereo Plaza, which has 16 for 16 horrible reviews.
I want to do this, but I’m jumping through hoops. Can you please send me a list of dealers closest to my zip code. And if I remember correctly you guys do gadgets and add-on’s specific to Benz’s. I’m not being particular, but the first 3 I checked I would bring a Honda civic to, but I would have reservations bringing an E63 to. I think in this market group as a whole, we know that you get what you pay for. And the last thing I would like is to have issues with my benz because of what was originally supposed to be a nice convenience.
I hope you can help.
************************************
From: Eric [mailto:eric@midcityengineering.com]
To: racing dad
Subject: Re: Response from Website
These are all of the dealers that have signed up with us in CA, regardless of location. I'm sorry there are none close to you that fit your requirements.
You may also want to check with your local MB dealership. One of our distributors is targeting the dealerships directly, which we don't have as much information about. However, there may be one or two MB dealers near you that you can also purchase the remote start from.
Let me know if you need anything further.
thanks
Eric
eric@midcityengineering.com
312.421.1114
Wow, I can see why you got frustrated... I apologize for that and I will sit down with everyone tomorrow and talk to them about targeting the recommended dealers in a more precise manner...
On the subject of vetting the shops that we sell to, we actually do a decent amount of checking on shops specifically in relation to the starter system. To sell/install the product we require that they are actually a licensed professional shop with a physical location (e.g. no internet only shops, no guy working out of his house.) Unfortunately in the mobile electronics industry there is alot of turnover and many shops have closed/reopened more than once in the past years. As a result sometimes we end up with shops on the list that no longer fit the criteria. I will make sure that we weed those guys out in the near future...
Ultimately we would prefer that the all mercedes service centers would offer sales/installation of our starter (as they have properly trained techs and equipment) but they individually elect whether they want to carry the product and unfortunately not all do at this time.
Please keep me posted on how everything goes with your install... If theres anything else that you need feel free to email me at sales@midcityengineering.com (just put ATTN ROB in the header) or call me direct at 312.421.1114
regards
rob
-Matt
However I will not go with the drone app for the phone. Communication from the device was very sporadic, sometimes my phone would not be able to communicate with the car starter and other times it would take like 30 seconds to 45 seconds for the app to event start up. starting the car using the key was very reliable.
So i will be going with a 2 way RF extension this time, trying to find the smallest remote possible.
Trying to understand this system. I'd like to get a remote start but don't want extra remotes to carry around.
Is the main component a Mid City Engineering controller with Compustar modules plugged into it (for long range remotes, etc.)?
I look up Mid City's website for dealers in my area and all I get are Compustar dealers. Can some one explain the relationship?
Thanks.
Trying to understand this system. I'd like to get a remote start but don't want extra remotes to carry around.
Is the main component a Mid City Engineering controller with Compustar modules plugged into it (for long range remotes, etc.)?
I look up Mid City's website for dealers in my area and all I get are Compustar dealers. Can some one explain the relationship?
Thanks.




