My experience with wheelsnext.com
Thread Starter
Junior Member
Joined: Nov 2011
Posts: 41
Likes: 0
From: Bay Area, CA
2010 E350
My experience with wheelsnext.com
Hey guys,
Thought I would share my ordeal with wheelsnext.com
12/17- Placed order for TSW wheels and tires
12/19- called up b/c I had yet to receive an email confirmation. Was informed wheels would take a month to get in. I decided to cancel. Sales rep said no problem as my order hadn't even been processed yet.
12/20-I get an email invoice for my order.
12/21-emailed back the sales rep who sent the invoice. Explained I had already cancelled my order. Went back and forth over email and he said no problem and he would cancel the order and I should get a full refund within a couple days.
12/28- sent email asking where my refund was. No response.
1/3- sent another email asking where my refund was. No response
1/4- called and was told by the sales rep their accounting department was backed up and I should get my refund by the 10th.
1/18- sent another email asking where my refund was. No response.
1/19- filed a claim with my CC company.
I usually am pretty understanding with companies. I know it's tough to run a business. But the lack of communication on their part is what really pisses me off. They could at least have the decency to respond to my emails.
I will NEVER purchase anything from these guys again. I had planned to buy this set up in a month or two. My wife was furious when I told her I got some wheels. So that combined with them being out of stock, I decided to wait.
Thought I would share my ordeal with wheelsnext.com
12/17- Placed order for TSW wheels and tires
12/19- called up b/c I had yet to receive an email confirmation. Was informed wheels would take a month to get in. I decided to cancel. Sales rep said no problem as my order hadn't even been processed yet.
12/20-I get an email invoice for my order.
12/21-emailed back the sales rep who sent the invoice. Explained I had already cancelled my order. Went back and forth over email and he said no problem and he would cancel the order and I should get a full refund within a couple days.
12/28- sent email asking where my refund was. No response.
1/3- sent another email asking where my refund was. No response
1/4- called and was told by the sales rep their accounting department was backed up and I should get my refund by the 10th.
1/18- sent another email asking where my refund was. No response.
1/19- filed a claim with my CC company.
I usually am pretty understanding with companies. I know it's tough to run a business. But the lack of communication on their part is what really pisses me off. They could at least have the decency to respond to my emails.
I will NEVER purchase anything from these guys again. I had planned to buy this set up in a month or two. My wife was furious when I told her I got some wheels. So that combined with them being out of stock, I decided to wait.
MBWorld Fanatic!
Joined: Sep 2008
Posts: 1,700
Likes: 0
From: Bergen Co,NJ
14' CLS550
Three months ago i had a similar incident, 6 weeks later and still no respone or refund, every time i called i was told "the financial department is handling it".. I finally got pissed and called my bank(I payed with debit card).. within a week i had my $ back in my checking account.
Also +1 with the wife getting pissed off everytime I do a mod to the car..
Also +1 with the wife getting pissed off everytime I do a mod to the car..
Thread Starter
Junior Member
Joined: Nov 2011
Posts: 41
Likes: 0
From: Bay Area, CA
2010 E350
Three months ago i had a similar incident, 6 weeks later and still no respone or refund, every time i called i was told "the financial department is handling it".. I finally got pissed and called my bank(I payed with debit card).. within a week i had my $ back in my checking account.
Also +1 with the wife getting pissed off everytime I do a mod to the car..
Also +1 with the wife getting pissed off everytime I do a mod to the car..
Lol, ya most wives just don't get it.
MBWorld God!
Joined: Jul 2010
Posts: 31,273
Likes: 3,916
From: on my way
2012 CLS63
sheesh, what a load! sorry to hear you had to go through this....
also glad to get feedback like this because it's an obvious reflection
of poor business.....and I'm always on the lookout for that as you may know....what do these people think? that they're doing something helpful
by making themselves look so dumb?
thanx for sharing this with us, hope you find something else good
and plus you get to wheel shop some more
my wife is completely chill about my car habits....
also glad to get feedback like this because it's an obvious reflection
of poor business.....and I'm always on the lookout for that as you may know....what do these people think? that they're doing something helpful
by making themselves look so dumb?
thanx for sharing this with us, hope you find something else good
and plus you get to wheel shop some more
my wife is completely chill about my car habits....
Thread Starter
Junior Member
Joined: Nov 2011
Posts: 41
Likes: 0
From: Bay Area, CA
2010 E350
sheesh, what a load! sorry to hear you had to go through this....
also glad to get feedback like this because it's an obvious reflection
of poor business.....and I'm always on the lookout for that as you may know....what do these people think? that they're doing something helpful
by making themselves look so dumb?
thanx for sharing this with us, hope you find something else good
and plus you get to wheel shop some more
my wife is completely chill about my car habits....
also glad to get feedback like this because it's an obvious reflection
of poor business.....and I'm always on the lookout for that as you may know....what do these people think? that they're doing something helpful
by making themselves look so dumb?
thanx for sharing this with us, hope you find something else good
and plus you get to wheel shop some more
my wife is completely chill about my car habits....
My wife would probably be ok if it weren't for the fact I have 2 other heavily modified vehicles. She thought i would just leave this one alone.
My mistake, I should have asked. It came across like that to me.
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Junior Member
Joined: May 2011
Posts: 22
Likes: 0
e350 sport sedan
Sorry to hear about your experience. I looked into upgrading wheels and tires and ended up with TSWs and Michelin Pilot Sport from an America's Tires store in my neighborhood. I did most of my research online and when I figured out what I wanted, I went to my neighborhood America's Tires store and told them what I wanted. They actually got my set a bit less than the online cost.
Last edited by ronjavier; Jan 21, 2012 at 05:35 PM.
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