Just got shafted on servicing :(
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bmw
Just got shafted on servicing :(
Just venting.
Took my car into dealer to get serviced since computer was telling me to. Bought the car in July last year. I assumed service fell under maintenance plan (1 yr) like my previous BMW.
Boy was I wrong, car has 2200 miles and I have to pay $239 for the service. In addition I have to pay $30 for a loaner. BMW gave free loaners and performed ALL servicing the first 4 years for free.
So I am paying $269 for a 15 min oil change. Never going to service again.
Took my car into dealer to get serviced since computer was telling me to. Bought the car in July last year. I assumed service fell under maintenance plan (1 yr) like my previous BMW.
Boy was I wrong, car has 2200 miles and I have to pay $239 for the service. In addition I have to pay $30 for a loaner. BMW gave free loaners and performed ALL servicing the first 4 years for free.
So I am paying $269 for a 15 min oil change. Never going to service again.
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W212 FL
You could take it to your private shop but you know it would void the warranty . Not to mention that you can save a few bucks per oil change or basic maintenance but if your car gets out of warranty because of not going to authorized dealer your loss will be even greater 
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W212 FL
Well, I would still take it to the dealer if it was my car but your situation is kinda different , we talk about loaners . I have not loaned any car yet so I can't spaculate or comment what is the best for you ,sorry 
Losing warranty is almost equal to losing money if something goes wrong namely on such pricey cars
In my case, I ordered Carlsson kit for two reasons (MB approves and my dealer is also dealer for it lol ) and it was more expensive than race chip pro but if I went for the latter, I was gonna void the warranty so I didn't take risk . Carlsson will be installed at the dealer when the car arrives .
Losing warranty is almost equal to losing money if something goes wrong namely on such pricey cars
In my case, I ordered Carlsson kit for two reasons (MB approves and my dealer is also dealer for it lol ) and it was more expensive than race chip pro but if I went for the latter, I was gonna void the warranty so I didn't take risk . Carlsson will be installed at the dealer when the car arrives .
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From: Paradise
w212 E550
so what you are saying is your service advisor didn't tell you the price before they perform the services? what if the bill is $50k? you have to swallow it? that's just wrong! he/she has to get an ok from their clients before putting in the work orders. seems like you just paid and walked out but didn't complain. another nice guy got ripped by dealer. sad story.
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There has got to be some sort racketeering here. Buy protection via dealer service @ 5x the cost or else lose the warranty. I should be able to show the car was serviced properly at an independent place or better yet they should prove that lack of maintenance was the cause of the fault if the car is brought for warranty repairs.
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so what you are saying is your service advisor didn't tell you the price before they perform the services? what if the bill is $50k? you have to swallow it? that's just wrong! he/she has to get an ok from their clients before putting in the work orders. seems like you just paid and walked out but didn't complain. another nice guy got ripped by dealer. sad story.
After getting back to my computer I read it only covers brakes and wipers and crap like BT adapters, and further it will only cover those if they are DEFECTIVE.
Essentially the 1 year maintenance is nothing and complete bull****.
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04 CL55 (sold), 2012 CLS550 (sold), 2014 S550 (sold), 2015 ES300H (DAILY)
You could take it to your private shop but you know it would void the warranty . Not to mention that you can save a few bucks per oil change or basic maintenance but if your car gets out of warranty because of not going to authorized dealer your loss will be even greater
I've also never heard of that my entire life.
There are tons of people on this forum who do their own oil changes. If any dealership says that they will void your warranty because you got oil changed somewhere else is BS.
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From: Paradise
w212 E550
Yes, I did pay and walk because I incorrectly assumed that the 1 year maintenance included with the car was equivalent to what BMW offers (basically everything).
After getting back to my computer I read it only covers brakes and wipers and crap like BT adapters, and further it will only cover those if they are DEFECTIVE.
Essentially the 1 year maintenance is nothing and complete bull****.
After getting back to my computer I read it only covers brakes and wipers and crap like BT adapters, and further it will only cover those if they are DEFECTIVE.
Essentially the 1 year maintenance is nothing and complete bull****.
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well, doesn't matter your assumption is correct or not, your service advisor supposed to give you a quote and an ok from you before put in the work order or have the technician work on your car. i had bmw for years before switching to mercedes. even everything is free, the service advisor still prints out an invoice for me to sign or calls me if they found out something needs to repair, free or not. sounds like your service advisor just screwed up. may not be the dealer's problem unless they taught them to do this to all the clients. otherwise, the main problem i can see from the dealer is they hired this guy.
No, the advisor was correct and gave me the work order. I signed it because I was sure in my mind that 1 year maintenance actually meant maintenance on not defective wipers. Also, I wanted the computer service indicator reset. I'll have to chalk this one up as a loss and a lesson not to come back. I am disappointed that MB has not kept up with the competition in this matter and also incensed I had to pay $30 per day for a loaner (which I would assume at least be a comparable model if I am paying).
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2014 W212 E350 4M
The warranty is 4 years, 1st year warranty includes the wear items like wiper blades. No service is included.
They are supposed to give you a quote in writing that you acknowledge by your signature.
I have never paid for a loaner.
An A service around here costs from $189 to $299. There are a couple of dealers that will do an oil and filter change for $89 with the same inspection you get on an A service. They will not and can not reset the service indicator because then they would be competing with their A service.
It is a simple matter to do the computer service reset yourself. Search this forum.
To change your own oil requires a fleece filter that costs $15-20 and 9 quarts of Mobil 1 that is of a type specified by MB. The sump holds 8 liters or 8.45 quarts. The oil and filter will cost you at least $65-75 DIY.
I
They are supposed to give you a quote in writing that you acknowledge by your signature.
I have never paid for a loaner.
An A service around here costs from $189 to $299. There are a couple of dealers that will do an oil and filter change for $89 with the same inspection you get on an A service. They will not and can not reset the service indicator because then they would be competing with their A service.
It is a simple matter to do the computer service reset yourself. Search this forum.
To change your own oil requires a fleece filter that costs $15-20 and 9 quarts of Mobil 1 that is of a type specified by MB. The sump holds 8 liters or 8.45 quarts. The oil and filter will cost you at least $65-75 DIY.
I
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The warranty is 4 years, 1st year warranty includes the wear items like wiper blades. No service is included.
They are supposed to give you a quote in writing that you acknowledge by your signature.
I have never paid for a loaner.
An A service around here costs from $189 to $299. There are a couple of dealers that will do an oil and filter change for $89 with the same inspection you get on an A service. They will not and can not reset the service indicator because then they would be competing with their A service.
It is a simple matter to do the computer service reset yourself. Search this forum.
To change your own oil requires a fleece filter that costs $15-20 and 9 quarts of Mobil 1 that is of a type specified by MB. The sump holds 8 liters or 8.45 quarts. The oil and filter will cost you at least $65-75 DIY.
I
They are supposed to give you a quote in writing that you acknowledge by your signature.
I have never paid for a loaner.
An A service around here costs from $189 to $299. There are a couple of dealers that will do an oil and filter change for $89 with the same inspection you get on an A service. They will not and can not reset the service indicator because then they would be competing with their A service.
It is a simple matter to do the computer service reset yourself. Search this forum.
To change your own oil requires a fleece filter that costs $15-20 and 9 quarts of Mobil 1 that is of a type specified by MB. The sump holds 8 liters or 8.45 quarts. The oil and filter will cost you at least $65-75 DIY.
I
This is a bit misleading because it only covers it if its DEFECTIVE. Therefore if your blade or pads are worn out from use they will not cover it.
I have always done servicing on my own for my other cars out of warranty. But I have been spoiled by BMW cost free program, I never imagined upon fine examination of the MB "mainenance plan" that it would really amount to nothing.
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E350 4Matic 2011
This is the first time I've heard of anyone being charged for a loaner when the car is still under warranty. I know of one dealer in my area that charged when the car was many years out of warranty but I don't know if they still do that.
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?
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The advisor did tell me there was no such thing as a 1 year maintenance plan so I was hoping to prove him wrong. Well, in the end he is wrong about there not being a maintenance plan but its not the kind of plan I expected.
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I'm 100% + another 55% POSITIVE that servicing it YOURSELF or by your indie mechanics shop WILL NOT TERMINATE YOUR WARRANTY. That is the most ridiculous thing I've ever heard in my life. Whoever is telling you otherwise is CLEARLY misinformed or got ripped off without knowing.
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04 CL55 (sold), 2012 CLS550 (sold), 2014 S550 (sold), 2015 ES300H (DAILY)
Are you aware of what the dealership does to your car for Service A, B, and C? You're not risking anything by going somewhere else...the things they do to your car are things you can do yourself...
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from the warranty booklet.
If the owner has a warranty claim and
can show through receipted invoices
that the vehicle has received the required
servicing, the authorized Mercedes-
Benz Center will perform the
warranty work without charging for
parts and labor. It is the responsibility
of the owner to prove and the authorized
Mercedes-Benz Center to judge
whether the required maintenance service
has been performed.
If the owner has a warranty claim and
can show through receipted invoices
that the vehicle has received the required
servicing, the authorized Mercedes-
Benz Center will perform the
warranty work without charging for
parts and labor. It is the responsibility
of the owner to prove and the authorized
Mercedes-Benz Center to judge
whether the required maintenance service
has been performed.
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From: NorCal
Current: 2019 M5 Donnington Gray, 2021 GLE53 Diamond White Met. Previous: 2010 C63, 2012 E550 Coupe
What is this "1 year maintenance plan" that you mention in the first post? There is a maintenance plan you can buy when you buy the car, but I don't think it's only one year.
Are you confused because BMW offers free required maintenance on all there cars?
Are you confused because BMW offers free required maintenance on all there cars?
