Windshield crack
08-29-2012, 03:42 PM
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12 E550
Windshield crack
Just noticed a small windshield crack les than the size of a quarter. Any advise on repair before I explore complete replacement. I have cameras and other sensors mounted to the car since it has drive assist/ PreSafe package
08-29-2012, 04:01 PM
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1953 300 Adenauer, 1971 300 SEL 6.3, 1975 600, 1978 450 6.9
Call a local safelite dealer and go by to have it evaluated. It may be repairable and your insurance pays for the repair without a deductible on your part. Your rates won't change.
If it can't be fixed, then it comes under the comprehensive portion of your insurance. While your deductible applies, your rates won't change based upon the claim.
If it needs to be replaced, let the MB dealer do it.
While they outsource it (probably to the same Safelite guys) they're on the hook for fixing any of the electronics that don't work after the replacement. If you go straight to Safelight, then you may be in a "it isn't our fault" discussion with both Safelite and MB.
If it can't be fixed, then it comes under the comprehensive portion of your insurance. While your deductible applies, your rates won't change based upon the claim.
If it needs to be replaced, let the MB dealer do it.
While they outsource it (probably to the same Safelite guys) they're on the hook for fixing any of the electronics that don't work after the replacement. If you go straight to Safelight, then you may be in a "it isn't our fault" discussion with both Safelite and MB.
08-29-2012, 04:12 PM
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2012 CLS63
sorry to hear this, happened to me two weeks out of the gate with my E63
my dealer did outsource the work; but it was performed at the dealer....seemed fine to me, although it cost me a thousand bux
my dealer did outsource the work; but it was performed at the dealer....seemed fine to me, although it cost me a thousand bux
08-29-2012, 05:12 PM
#5
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What kind of a wind noise guarantee do you generally get with windshield replacement? I'd be really concerned about that...
Call a local safelite dealer and go by to have it evaluated. It may be repairable and your insurance pays for the repair without a deductible on your part. Your rates won't change.
If it can't be fixed, then it comes under the comprehensive portion of your insurance. While your deductible applies, your rates won't change based upon the claim.
If it needs to be replaced, let the MB dealer do it.
While they outsource it (probably to the same Safelite guys) they're on the hook for fixing any of the electronics that don't work after the replacement. If you go straight to Safelight, then you may be in a "it isn't our fault" discussion with both Safelite and MB.
If it can't be fixed, then it comes under the comprehensive portion of your insurance. While your deductible applies, your rates won't change based upon the claim.
If it needs to be replaced, let the MB dealer do it.
While they outsource it (probably to the same Safelite guys) they're on the hook for fixing any of the electronics that don't work after the replacement. If you go straight to Safelight, then you may be in a "it isn't our fault" discussion with both Safelite and MB.
08-29-2012, 05:26 PM
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1953 300 Adenauer, 1971 300 SEL 6.3, 1975 600, 1978 450 6.9
I'd recommend taking photos of the gaps at the top and sides of the original windshield (and/or measure them) to compare to the newly installed one. The gaps don't need to identical - just close. As long as the trim bits are put back correctly you shouldn't have issues with wind noise.
08-29-2012, 06:23 PM
#7
I had to have my windshield replaced. I contacted State Farm who provided the names of three companies to perform the work. I also had my dealer submit an estimate ($1100.00)
State Farm would not pay $1100.00 and the dealer SA did not negotiate with them.
I called all three aftermarket glass companies and asked for a genuine MB windshield. One company agreed to get it authorized by my insurer and that is what was installed with the rain sensor attached.
If you look at the lower driver's corner of the windshield the data is there to identify the glass as a genuine MB windshield.
What the insurance company WOULD NOT PAY for was any manufacturers decals. If you look in the passenger side lower corner you will see a Mercedes Benz decal in script. This was transferred from my old windshield to the new. The installer related that when he was first in the business a customer told him not to bother transferring the sticker only to learn it was a $50 item from the dealer. I have not verified the price.
I have had no issues with the new one, my glass deductible is $0 and it does not affect the premium as it is a comprehensive claim.
State Farm would not pay $1100.00 and the dealer SA did not negotiate with them.
I called all three aftermarket glass companies and asked for a genuine MB windshield. One company agreed to get it authorized by my insurer and that is what was installed with the rain sensor attached.
If you look at the lower driver's corner of the windshield the data is there to identify the glass as a genuine MB windshield.
What the insurance company WOULD NOT PAY for was any manufacturers decals. If you look in the passenger side lower corner you will see a Mercedes Benz decal in script. This was transferred from my old windshield to the new. The installer related that when he was first in the business a customer told him not to bother transferring the sticker only to learn it was a $50 item from the dealer. I have not verified the price.
I have had no issues with the new one, my glass deductible is $0 and it does not affect the premium as it is a comprehensive claim.
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08-29-2012, 08:11 PM
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2012 CLS63
that's very interesting about the sticker in the corner......I remember thinking it was weird that it was (obviously) taken off and put on the new 'shield....
I love the forums
I love the forums
08-29-2012, 08:18 PM
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50 dollars? No way. My dealer's parts guy just gave me one for free when I asked.
08-29-2012, 09:19 PM
#10
As I said in my previous post I didn't pay for it or verify the $50 story. The installer transferred it. My insurance company told me they will not pay for manufacturers decals or emblems. They did pay for a genuine MB windshield.
08-30-2012, 02:50 PM
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2011 E350 4-Matic Sport
Cracked mine a month ago. Insurace said I would get a windshield but they didnt know if it was OEM or aftermatket.
So, my auto glass guy called the dealer to order an OEM windshield....Insurance covered the cost.
However, I do work with this Auto Glass company on a weekly basis lol
So, my auto glass guy called the dealer to order an OEM windshield....Insurance covered the cost.
However, I do work with this Auto Glass company on a weekly basis lol
08-31-2012, 12:21 PM
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Happy to report that I was able to get the crack fixed with SafeLite. Still slightly visible if you look for it but much better and most importantly it is structurally sound now... Cost $53 vs $500 insurance deductible on a $1300 replacement repair...
08-31-2012, 01:17 PM
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sounds good, more important: you're happy with the fix
08-31-2012, 02:08 PM
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That's good news and nice to hear a cheap fix compared to other options 
08-31-2012, 04:06 PM
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1953 300 Adenauer, 1971 300 SEL 6.3, 1975 600, 1978 450 6.9
Good choice BTW. The original windshield is always a better bet.
08-31-2012, 06:55 PM
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can we get a picture up in here??
05, 1966, 230, chicago, convertible, crack, eclass, fixed, glass, install, mercedes, oem, replacement, safelite, sl, windshield, windshields
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