Another iPod Question...
Thread Starter
Junior Member
Joined: Nov 2007
Posts: 21
Likes: 0
2001 E320 4-Matic
Another iPod Question...
I did some searching and didn't find anything conclusive here. The manual wasn't clear either...
So - I have a 5th Gen iPod - Model MA444LL (no A). When I plug it in (2010 E550), I get a "Incompatible Device" message. I assume it is what it is and I need a newer iPod?
Thanks
So - I have a 5th Gen iPod - Model MA444LL (no A). When I plug it in (2010 E550), I get a "Incompatible Device" message. I assume it is what it is and I need a newer iPod?
Thanks
MBWorld Fanatic!
Joined: Mar 2003
Posts: 2,974
Likes: 5
From: Southern California
2017 W205 C43 AMG
This happens quite a bit with the iPods. Whenever it does happen, I usually reboot the iPod (Hold the center button and menu button at the same time for 10 seconds) and then re-connect. The dealer doesn't seem to have a fix. Hope this helps.
Junior Member
Joined: Jan 2013
Posts: 26
Likes: 0
From: Perth Amboy, NJ
2013 E350 Sport 4Matic
you prob need software update NTG 4.5
be sure to unpair phone then pair new....then turn car off...turn car on and should work
https://mbworld.org/forums/5534057-post39.html for link to NTG4.5
be sure to unpair phone then pair new....then turn car off...turn car on and should work
https://mbworld.org/forums/5534057-post39.html for link to NTG4.5
Last edited by todd's benz; Feb 5, 2013 at 11:12 PM.
Thread Starter
Junior Member
Joined: Nov 2007
Posts: 21
Likes: 0
2001 E320 4-Matic
Thanks for the info. My iPod may be older - it's a "30gb" model - so still not sure if it's supported.
I did try a reboot - no change. Interestingly, I can be driving along listening to Sirius, and all of a sudden "USB 9" pops up and it starts playing songs from my iPod. It seems to be in shuffle mode and I can change songs, but have no control of folders. Some of the songs list artist/song, some don't. Next time I try to access from the menu, I get device unsupported. Weird.
So, can I simply request update NTG 4.5 along with a symptom of dropped cell connectivity, or do I need to be even more vague with my request?
I did try a reboot - no change. Interestingly, I can be driving along listening to Sirius, and all of a sudden "USB 9" pops up and it starts playing songs from my iPod. It seems to be in shuffle mode and I can change songs, but have no control of folders. Some of the songs list artist/song, some don't. Next time I try to access from the menu, I get device unsupported. Weird.
So, can I simply request update NTG 4.5 along with a symptom of dropped cell connectivity, or do I need to be even more vague with my request?
Super Member
Joined: Dec 2009
Posts: 541
Likes: 22
From: USA
10 speed bicycle
you prob need software update NTG 4.5
be sure to unpair phone then pair new....then turn car off...turn car on and should work
https://mbworld.org/forums/5534057-post39.html for link to NTG4.5
be sure to unpair phone then pair new....then turn car off...turn car on and should work
https://mbworld.org/forums/5534057-post39.html for link to NTG4.5
NTG 4.0 and 4.5 are completely different systems with different SW levels and different chipsets.
Junior Member
Joined: Jan 2013
Posts: 26
Likes: 0
From: Perth Amboy, NJ
2013 E350 Sport 4Matic
FYI, there is no software update to "NTG 4.5". Next Telematics Generation 4.5 refers to generation of telematics hardware. I would assume what you mean is a software update of NTG 4.0 which is what is equipped in the OP's vehicle.
NTG 4.0 and 4.5 are completely different systems with different SW levels and different chipsets.
NTG 4.0 and 4.5 are completely different systems with different SW levels and different chipsets.
Trending Topics
Super Member
Joined: Dec 2009
Posts: 541
Likes: 22
From: USA
10 speed bicycle
I am well aware of the document you posted. It is a guide for dealers what telematics flashware discs to keep in relation to the available NTG's and available XENTRY software.
Last edited by MBtech1098; Feb 7, 2013 at 07:14 AM.
MB World Stories
The Best of Mercedes & AMG
7 Craziest Things AMG Gas Ever Built
Verdad Gallardo
New Electric Mercedes-AMG GT 4-Door Coupe Unveiled: 10 Things You Need to Know
Verdad Gallardo
6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)
Verdad Gallardo
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
Thread Starter
Junior Member
Joined: Nov 2007
Posts: 21
Likes: 0
2001 E320 4-Matic
So - the issue is resolved. The cable supplied with the car was the wrong version/PN apparently. They replaced and it works on both my iPod as it should.
Had to tell my service manager I was not happy as:
So, in summary - he wasn't truthful about testing other iPods. Was wrong about older iPod support. I bought an un-needed iPod. Not happy!
I settled for a set of (free) all-weather MB floor mats, and a change of preferred service reps...
Had to tell my service manager I was not happy as:
- I asked about the issue initially, and he said the older iPods were not supported (hence pouring over the forums for an authoritative answer)
- When I went back in for another minor issue, I asked if he would look in to it. He reported they tried several iPods they had there (forgot to bring mine) and they all worked.
- So I went out and bought a used Gen 5 iPod. Same issue.
- Brought the car in this week specifically for the iPod issue. Low and behold, they find the wrong cable installed....
So, in summary - he wasn't truthful about testing other iPods. Was wrong about older iPod support. I bought an un-needed iPod. Not happy!
I settled for a set of (free) all-weather MB floor mats, and a change of preferred service reps...
