2010 E350 (W212) command control knob
#26
Newbie
Join Date: Aug 2014
Posts: 3
Likes: 0
Received 0 Likes
on
0 Posts
C220 CDi sport. W204 / 2008
My 2008 C220 CDi was at the dealer yesterday for a (free) repair / upgrade to the airbag system and I asked them to replace it free of charge under the extended warranty I bought but was told it was not covered.
The extended warranty has been a complete waste of money as each time something has gone wrong I've found it not to be covered i.e apparently the rear light cluster / bulb holder assembly is "quote" not an integrated part of the cars electrical system. This particular fault was eventually done free after I kicked up one hell of a fuss but I've had no luck with the USB / iPod audio / sat nav system which has some issues because this was retrospectively fitted 9 months from new (by the same dealer who sold the car) for the cars second owner - the excuse this time was "it's not a factory fitted item".
My next car will be an Audi !
#27
Member
Join Date: Mar 2012
Location: Brisbane Australia
Posts: 115
Likes: 0
Received 0 Likes
on
0 Posts
C220CDI 2009
My 2008 C220 CDi was at the dealer yesterday for a (free) repair / upgrade to the airbag system and I asked them to replace it free of charge under the extended warranty I bought but was told it was not covered.
The extended warranty has been a complete waste of money as each time something has gone wrong I've found it not to be covered i.e apparently the rear light cluster / bulb holder assembly is "quote" not an integrated part of the cars electrical system. This particular fault was eventually done free after I kicked up one hell of a fuss but I've had no luck with the USB / iPod audio / sat nav system which has some issues because this was retrospectively fitted 9 months from new (by the same dealer who sold the car) for the cars second owner - the excuse this time was "it's not a factory fitted item".
My next car will be an Audi !
The extended warranty has been a complete waste of money as each time something has gone wrong I've found it not to be covered i.e apparently the rear light cluster / bulb holder assembly is "quote" not an integrated part of the cars electrical system. This particular fault was eventually done free after I kicked up one hell of a fuss but I've had no luck with the USB / iPod audio / sat nav system which has some issues because this was retrospectively fitted 9 months from new (by the same dealer who sold the car) for the cars second owner - the excuse this time was "it's not a factory fitted item".
My next car will be an Audi !
I've had my car bought second hand coming up to 3yrs done (135k)I didn't bother with extended warranty, as I mentioned above they're replacing mine for free. so I'll stick with the Benz they have really looked after me, I've had a lot gone wrong.
Cruise control
rear Tail light harness burnt out twice and the globe holder (now have the upgraded ones)
Water pump
thermostat housing
Charge air hose
all engine mounts replaced
and now this command unit
90% fixed for free I'll be looking for another in the near future
Last edited by silkynitro; 08-07-2014 at 08:36 AM.
#28
May I ask how to remove the wood trim piece around the COMAND knob (E350) in order to take the whole device out . Did you pry it up and pulled forward that piece ? And is it enough, or the cup holder section must be also taken out to reach and disconnect the electrical connection ? Tks.
#29
Member
Join Date: Mar 2012
Location: Brisbane Australia
Posts: 115
Likes: 0
Received 0 Likes
on
0 Posts
C220CDI 2009
Well I had my command control knob fix today free of charge, and now my wife decided to put her window down the other night and when she went to put it up the bloody Window Switch come out on her finger.
(The black insert)
So while I was at the dealers today I ask how much to have it replaced $150.00 and they tell me that's at trade price.
Part at trade $75.00
labour about half hour $75.00
I can't wait to see what next I'll have to replace.
(The black insert)
So while I was at the dealers today I ask how much to have it replaced $150.00 and they tell me that's at trade price.
Part at trade $75.00
labour about half hour $75.00
I can't wait to see what next I'll have to replace.
#30
Hate to drag this up again, but my command knob just died the scroll death yesterday. I'm going to attempt the repair, but should I fail, what is the part number I will need to purchase?
2010 W212 (E550). Not sure if they are universal and the above listed part would work or not...
2010 W212 (E550). Not sure if they are universal and the above listed part would work or not...
#31
Out Of Control!!
Join Date: Jul 2003
Location: North Scottsdale, AZ
Posts: 15,903
Received 4,446 Likes
on
3,154 Posts
'71 Pinto
#32
Newbie
Join Date: Jan 2015
Location: Arizona
Posts: 3
Likes: 0
Received 0 Likes
on
0 Posts
2010 E63 AMG
Thanks for the post! I fixed mine in just over an hr. The only thing I did different was drill a small hole in the center and put a tiny screw through the metal part of the shaft and into the plastic. Works like new now.
#33
Newbie
Join Date: Feb 2015
Location: New York
Posts: 2
Likes: 0
Received 0 Likes
on
0 Posts
Mercedes-Benz 2011 E350
Command Control K *** also died
My knob died today, on my 2011 E350, just like everyone else's. I see some have posted the part # for the W202 but not the W212 (E350). Can you post that part # as well? I can't find it anywhere. I would like to order the part before I take the car apart and my dealer wanted $525USD for it. (I'm in New York) Also worth mentioning, my car went out of warranty approximately 40 days ago and the dealer wont do a thing about it. Absurd! Much appreciated. Thanks!
Last edited by revenge; 02-04-2015 at 05:30 PM.
#35
MBWorld Fanatic!
My knob died today, on my 2011 E350, just like everyone else's. I see some have posted the part # for the W202 but not the W212 (E350). Can you post that part # as well? I can't find it anywhere. I would like to order the part before I take the car apart and my dealer wanted $525USD for it. (I'm in New York) Also worth mentioning, my car went out of warranty approximately 40 days ago and the dealer wont do a thing about it. Absurd! Much appreciated. Thanks!
#36
Out Of Control!!
Join Date: Jul 2003
Location: North Scottsdale, AZ
Posts: 15,903
Received 4,446 Likes
on
3,154 Posts
'71 Pinto
#37
Super Member
#38
Newbie
Join Date: Feb 2015
Location: New York
Posts: 2
Likes: 0
Received 0 Likes
on
0 Posts
Mercedes-Benz 2011 E350
Fixed it myself
Last edited by revenge; 02-09-2015 at 02:00 AM. Reason: Updated
#39
Junior Member
Join Date: Mar 2015
Posts: 45
Likes: 0
Received 1 Like
on
1 Post
2011 Mercedes-Benz E350 Wagon (Sport)
Scroll death
It's interesting that everyone's scroll knob seems to go out after 4 years. I bought a 2011 S212 about a month or so ago and mine went out like clockwork. What a pain!
#41
2011 e350 Control Knob
This hit me yesterday. 5 minutes later I learned just how common this is.
Dealership in Georgetown, TX:
labor 210
part(s) 663
Looks like I'll be trying to fix this myself!
Dealership in Georgetown, TX:
labor 210
part(s) 663
Looks like I'll be trying to fix this myself!
#42
MBWorld Fanatic!
Was that $663 total or $873 total? Either way
same happened to me a week ago. Used the knob to select address on NAV and adjust zoom on map. On way back after restart, control would no longer recognize turning the knob. Guess I was too rough with it. Funny thing is I rarely bother using the MB nav and the knob for that matter - just didn't want to setup waze at first but I did later as MB nav sucks.
My ELW will cover it but I will likely wait until something else comes up to make the deductible worth it.
same happened to me a week ago. Used the knob to select address on NAV and adjust zoom on map. On way back after restart, control would no longer recognize turning the knob. Guess I was too rough with it. Funny thing is I rarely bother using the MB nav and the knob for that matter - just didn't want to setup waze at first but I did later as MB nav sucks.
My ELW will cover it but I will likely wait until something else comes up to make the deductible worth it.
#43
Was that $663 total or $873 total? Either way
same happened to me a week ago. Used the knob to select address on NAV and adjust zoom on map. On way back after restart, control would no longer recognize turning the knob. Guess I was too rough with it. Funny thing is I rarely bother using the MB nav and the knob for that matter - just didn't want to setup waze at first but I did later as MB nav sucks.
My ELW will cover it but I will likely wait until something else comes up to make the deductible worth it.
same happened to me a week ago. Used the knob to select address on NAV and adjust zoom on map. On way back after restart, control would no longer recognize turning the knob. Guess I was too rough with it. Funny thing is I rarely bother using the MB nav and the knob for that matter - just didn't want to setup waze at first but I did later as MB nav sucks.
My ELW will cover it but I will likely wait until something else comes up to make the deductible worth it.
Either way, does anyone who's done this on their own have a clear explanation on just how exactly to remove the left/right trim pieces? From the diagram with the arrows, I just can't seem to figure out exactly which way the pull/pry/push/etc.
#44
Newbie
Join Date: Aug 2015
Posts: 1
Likes: 0
Received 0 Likes
on
0 Posts
2010 E350 Coupe 1985 500SEL
2010 E350 Coupe - Controller Knob
My situation is a little different in that it is cosmetic. The controller module works. The knob finish is flaking off. The knob is chrome on outside dial, and black in center. The black in center looks horrible as it has worn off. Any ideas on how to refinish ? Can't find anything on ebay or other that is not the WHOLE controller and a little expensive just for a cosmetic problem.
#45
Out Of Control!!
Join Date: Jul 2003
Location: North Scottsdale, AZ
Posts: 15,903
Received 4,446 Likes
on
3,154 Posts
'71 Pinto
You can try Krylon Fusion http://www.krylon.com/products/fusion-for-plastic/
#46
Well I did end up doing this today and just like the video says, it is a piece that is engineered to break in 4 years. So I think we will see alot of ppl bringing this topic up in the future. You will need a torx 10 and a 15 as well as a 8. The screw that holds the command knob in is smaller than T10. In the youtube video his is a T10 but mine was smaller. Fixing the broken shaft was not hard, just follow the video. Getting the controller out was the hard part. There is a front tab and you have to take out the front console that covers the cup holder etc. Getting that front console piece back in was real tough. I had to eventually loosen the back armrest area to push back that section so the front section could slide back into its place. This front console install/removal was the only hard part of this task.
But now i can zoom in on my navi again. There is no other way to do that once the scroll part of the knob goes bad.
But now i can zoom in on my navi again. There is no other way to do that once the scroll part of the knob goes bad.
Hi, this is my first posting. Thank you so much for all the valuable information.
I had the same problem, so I got the knob ordered, trying to replace it. I was almost done, until I encountered the trouble dsrabb mentioned. I could not get the lifted front console part (ashtray) back into the place. Dsrabb mentioned that he had to loosen the back armrest, but I don't know how or what to loosen up.
Please help me. Thank you so much.
#47
Out Of Control!!
Join Date: Jul 2003
Location: North Scottsdale, AZ
Posts: 15,903
Received 4,446 Likes
on
3,154 Posts
'71 Pinto
See here for a better understanding of trim removal/install https://www.google.com/url?sa=t&rct=...,d.eWE&cad=rja
Last edited by konigstiger; 10-26-2015 at 12:43 PM.
#48
See here for a better understanding of trim removal/install https://www.google.com/url?sa=t&rct=...05841590,d.cGc
Thanks konigstiger,
But the attached pdf is more about the general trims. Did you refer me the right document?
More specific question :
- When trying to push back the center middle console (ashtray part), how are the covers, i.e. front/rear stowage compartment trim parts (11, 12 in pdf) should be? Should it be fully closed, half way open, or fully open?
- Still not knowing how to loosen the back armrest area (by dsrabb); Do I need to disassemble all the back armrest area in order to find the space to push back the center middle console?
Any further explanation about this would be a great help.
Thanks in advance.
#49
Junior Member
Join Date: Oct 2012
Location: Massachusetts
Posts: 43
Likes: 0
Received 1 Like
on
1 Post
2011 E350BT
After I glued mine and it failed I went with this..
Works great
http://www.ebay.com/itm/231721563477
Works great
http://www.ebay.com/itm/231721563477