keyless made me use key
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Junior Member
Joined: Jul 2012
Posts: 42
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E 350
keyless made me use key
So I was just in my car an hour before this happened. The car would not start when I pushed the ignition button so I thought the remote lost communication with the car or something. However the remote would lock/unlock doors. The cluster said to remove the button and insert the key to start. This was a new one for me- why would this happen?
Thread Starter
Junior Member
Joined: Jul 2012
Posts: 42
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E 350
Senior Member
Joined: May 2015
Posts: 326
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2011 E550
After having my MB for a few months now I cannot explain how much I appreciate the fact that I NEVER need to touch my key. I always wear sport coats so it goes in the inside pocket and I don't see it again until I need to change jackets. It's great!
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From: Ohio
E 250
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Joined: Mar 2015
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2016 Mercedes-AMG E63 S Sedan
This is most commonly a bad key battery. Sometimes "new" batteries are bad or old stock. Sometimes there is a bit of corrosion on the key fob battery contacts that make a poor connection.
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Joined: Jul 2013
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From: Down Unda
W204 C63 AMG, W212 E250 CGI, C207 E250 CGI
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My phone and the key never got along as I keep them in the same pocket. I would constantly get the key not recognized warning so I pulled the button. Yes, I know, put the key in another pocket. ...
No biggie. I'm happy
No biggie. I'm happy
Member
Joined: Mar 2014
Posts: 125
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From: Sugar Land, TX
2011 E550
I hope you get your problem corrected. Keyless go is a great option and after having it I would hate to not have it. I do like the touch lock and unlock much better than the button you must touch on my old Infiniti. With kids I can open the back door and not have to go to the front door first. I realize the 3 feet isn't that big a deal, but I like the MB way better.
I have had the problem with my phone so I make sure they are no longer in the same pocket.
I have had the problem with my phone so I make sure they are no longer in the same pocket.
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Joined: Jul 2013
Posts: 3,133
Likes: 134
From: Down Unda
W204 C63 AMG, W212 E250 CGI, C207 E250 CGI
have keyless on my sedan and 63 but not in the coupe. doesnt really bother me much but i prefer keyless over the conventional.
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From: West Central Florida
2011 E550 P2 4M Sedan
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Joined: Aug 2015
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2014 MB E25 4Matic and 2014 Toyota Land Cruiser
This is going to sound crazy but I had the same issue in my 2014 E250. Dealer indicated that some people have this problem due to static electricity in their pocket, causing the key to not register properly.
I bought a $10 silicone key cover that was supposed to solve the problem. Sure enough - it did! I haven't had the issue in 6 months (and no, it wasn't a battery issue)
Perhaps something similar may work for you, as silly as it sounds.
I bought a $10 silicone key cover that was supposed to solve the problem. Sure enough - it did! I haven't had the issue in 6 months (and no, it wasn't a battery issue)
Perhaps something similar may work for you, as silly as it sounds.
Thread Starter
Junior Member
Joined: Jul 2012
Posts: 42
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E 350
This is going to sound crazy but I had the same issue in my 2014 E250. Dealer indicated that some people have this problem due to static electricity in their pocket, causing the key to not register properly.
I bought a $10 silicone key cover that was supposed to solve the problem. Sure enough - it did! I haven't had the issue in 6 months (and no, it wasn't a battery issue)
Perhaps something similar may work for you, as silly as it sounds.
I bought a $10 silicone key cover that was supposed to solve the problem. Sure enough - it did! I haven't had the issue in 6 months (and no, it wasn't a battery issue)
Perhaps something similar may work for you, as silly as it sounds.
might pick one up
Senior Member
Joined: Aug 2005
Posts: 344
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From: Florida & New Jersey
2017 E300 4matic Sport
This is going to sound crazy but I had the same issue in my 2014 E250. Dealer indicated that some people have this problem due to static electricity in their pocket, causing the key to not register properly.
I bought a $10 silicone key cover that was supposed to solve the problem. Sure enough - it did! I haven't had the issue in 6 months (and no, it wasn't a battery issue)
Perhaps something similar may work for you, as silly as it sounds.
I bought a $10 silicone key cover that was supposed to solve the problem. Sure enough - it did! I haven't had the issue in 6 months (and no, it wasn't a battery issue)
Perhaps something similar may work for you, as silly as it sounds.
Maybe I am over reacting but I am disappointed and annoyed that a rubber sleeve is what Mercedes recommends to deal with their antiquated technology. Other car companies do not use radio frequencies for the keyless go.
Is this a common issue or only a small percentage? I am the only one of my friends who have similar model mercedes that have this problem.
Super Member
Joined: Sep 2015
Posts: 725
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From: Chicago area
2015 E400 and 2015 GLK350
I've used the keyless systems in a loaner Lexus, and had to open or close the car with the buttons as the keyless system also had a glitch.
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Joined: Jun 2015
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From: New Jersey
2010 E550 P2 w/AMG Sport Package + Pano, 2015 Nissan Pathfinder
My 2015 E350 is currently in the dealership for this issue (3x already) and just got a call from the Service Director of Ray Catena Mercedes Freehold/Edison/Union who told me that there is a serviced advisory bulletin that suggests that the radio frequency from the key to the keyless go module is very sensitive to interference and a key fob rubber cover is the recommended solution.
Maybe I am over reacting but I am disappointed and annoyed that a rubber sleeve is what Mercedes recommends to deal with their antiquated technology. Other car companies do not use radio frequencies for the keyless go.
Is this a common issue or only a small percentage? I am the only one of my friends who have similar model mercedes that have this problem.
Maybe I am over reacting but I am disappointed and annoyed that a rubber sleeve is what Mercedes recommends to deal with their antiquated technology. Other car companies do not use radio frequencies for the keyless go.
Is this a common issue or only a small percentage? I am the only one of my friends who have similar model mercedes that have this problem.
On a side note is Ray Catena - Union good service wise with prompt responses etc.? I live only a few miles from there but I've strayed away based on things I've heard in passing. I always just go to MB Prestige Paramus since it's near my job but on a Saturday it's a trek all the way to Paramus.
Last edited by jahquan3; May 13, 2016 at 03:55 PM.
Newbie
Joined: Aug 2015
Posts: 5
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2014 MB E25 4Matic and 2014 Toyota Land Cruiser
Updated experience with my key not working
Hi - I previously reported that my dealer (Open Road of Bridgewater NJ) suggested that I use a silicone key cover because sometimes the key wouldn't be recognized (this wasn't a battery issue). This did indeed solve my problem for a period of time.
However, about a month ago I started having the problem more regularly so I took it in for service. Turns out that a part near the rear bumper needed to be replaced; this part detects the key for the keyless go feature.
I found it annoying but at least covered under warranty and has worked fine since.
For grins, I removed the silicone key fob a few weeks ago. No issues with what was previously reported to be "static electricity" since.
Will keep you posted if the issue recurs but wanted to mention so you're aware that I actually had to have a part replaced about 1 year after first noticing the problem.
Tim.
However, about a month ago I started having the problem more regularly so I took it in for service. Turns out that a part near the rear bumper needed to be replaced; this part detects the key for the keyless go feature.
I found it annoying but at least covered under warranty and has worked fine since.
For grins, I removed the silicone key fob a few weeks ago. No issues with what was previously reported to be "static electricity" since.
Will keep you posted if the issue recurs but wanted to mention so you're aware that I actually had to have a part replaced about 1 year after first noticing the problem.
Tim.
Newbie
Joined: May 2016
Posts: 12
Likes: 2
2015 E350
My 2015 E350 is currently in the dealership for this issue (3x already) and just got a call from the Service Director of Ray Catena Mercedes Freehold/Edison/Union who told me that there is a serviced advisory bulletin that suggests that the radio frequency from the key to the keyless go module is very sensitive to interference and a key fob rubber cover is the recommended solution.
Maybe I am over reacting but I am disappointed and annoyed that a rubber sleeve is what Mercedes recommends to deal with their antiquated technology. Other car companies do not use radio frequencies for the keyless go.
Is this a common issue or only a small percentage? I am the only one of my friends who have similar model mercedes that have this problem.
Maybe I am over reacting but I am disappointed and annoyed that a rubber sleeve is what Mercedes recommends to deal with their antiquated technology. Other car companies do not use radio frequencies for the keyless go.
Is this a common issue or only a small percentage? I am the only one of my friends who have similar model mercedes that have this problem.
Member
Joined: Aug 2015
Posts: 106
Likes: 12
From: Ottawa, Ontario, Canada 🇨🇦
2017 S550
It happens once every few months to me. I just use the key for the startup then every thing is fine. The next startup I push the button and all is well.
Ive changed the battery but this still happens...no big deal though.
Ive changed the battery but this still happens...no big deal though.
