Tilt steering wheel issue
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Senior Member
Joined: Dec 2014
Posts: 319
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2014 S550, 2019 GTC Coupe
Tilt steering wheel issue
Today my steering wheel adjustment for the up and down movement failed. It is stuck in the up position. The in out still works. I had the auto wheel move on exit active but now it just sits stuck. Anyone else have any issues with the tilt wheel?
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From: Southeastern USA
2010 E350 Luxury Sedan, Engine 272 (V6)
Few years ago
Ain't technology grand?
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From: Israel
E320 2003 silver color
Hope you have the same luck.
Thread Starter
Senior Member
Joined: Dec 2014
Posts: 319
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2014 S550, 2019 GTC Coupe
I had the same problem , took the car to the dealer , they said the up & down adjustment motor needs to be replaced , so I asked MB to fix it as a good will since my warrenty was over a few months ago , MB refused , but luckyly the problem was fixed by itself , and now I turned off the auto wheel move and left it at the down position , from time to time I check if the wheel still moves up and down and so far it works perfect.
Hope you have the same luck.
Hope you have the same luck.
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Joined: Aug 2005
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S213 E450 4Matic, W111 220SE - prior cars: 3x W212, W210 E55 AMG, W202 C43 AMG, W126 300SE
This happened to my prior car too. When they took apart the steering column, it started working again - I happened to call right about the time this happened, so I was able to get the car back before parts were replaced - it was going to be a multi day affair, I think. I stopped using the feature after this.
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Joined: Jan 2014
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From: Mass
2014 E350 Sport
My 2014 e350 started doing this specially when its cold out. Usually after playing with lever it will get unstuck and go up and down again. I recorded a video of it happening and I just took my car in today for service B and showed the service rep the video. They are looking into it i should be receiving a call tomorrow.
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Thread Starter
Senior Member
Joined: Dec 2014
Posts: 319
Likes: 52
2014 S550, 2019 GTC Coupe
My 2014 e350 started doing this specially when its cold out. Usually after playing with lever it will get unstuck and go up and down again. I recorded a video of it happening and I just took my car in today for service B and showed the service rep the video. They are looking into it i should be receiving a call tomorrow.
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Joined: Oct 2014
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2013 GLK350 & 2013 E350
When I took it in the service advisor tried the up/down and confirmed it was not working. The mechanic turned back on the easy entry/exit and it worked
. Then they told me that easy entry/exit had to be on for it to work - BS! But what could I do it was working now. So after a long story, try turning off the easy entry/exit and turn it back on - maybe yours will be "fixed" like mine.
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2014 S550, 2019 GTC Coupe
I had the same problem on a 2013 E350. Between the time I made my appointment and could take it in, the battery died - I thought since I had easy entry/exit turned on and the up/down was not working that it might have caused battery drain after turning off the engine due to the mechanism spinning to get it in position.
When I took it in the service advisor tried the up/down and confirmed it was not working. The mechanic turned back on the easy entry/exit and it worked. Then they told me that easy entry/exit had to be on for it to work - BS! But what could I do it was working now.
So after a long story, try turning off the easy entry/exit and turn it back on - maybe yours will be "fixed" like mine.
When I took it in the service advisor tried the up/down and confirmed it was not working. The mechanic turned back on the easy entry/exit and it worked
. Then they told me that easy entry/exit had to be on for it to work - BS! But what could I do it was working now. So after a long story, try turning off the easy entry/exit and turn it back on - maybe yours will be "fixed" like mine.
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From: Mass
2014 E350 Sport
Job # 2 Labor Total: $ 0.00 CUSTOMER STATES THE STEERING WHEEL WILL NOT ADJUST DOWNWHEN STARTING THE CAR, HAVE TO FLICK THE LEVER SEVERAL TIMESSEEMS WORSE WHEN ITS COLD OUT
Cause: DEFECTIVE MOTOR/DRIVEDC-46236D67 Correction: FUNCTION TESTED STEERING COLUMN, CONNECTED BATTERY CHARGER,CK FOR STORED DTCS, NONE FOUND,
REPAIRED PERLI46.15-P-049680, DISCONNECTED NEGATIVE BATTERY, R+RSTEERING COLUMN, DISASSEMBLED, REPLACED UP/DOWN MOTOR AND GEARING, RECK FUNCTION,
OK Part Number Part Description Parts Total: $ 0.00 MB204-460-08-25 TS GEER HIGHT MB126-990-03-12 SCREW W HEXAGO MB910143-008009 SCREW MB910105-008019 SCREW MB009-990-56-04 SCREW
Thread Starter
Senior Member
Joined: Dec 2014
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2014 S550, 2019 GTC Coupe
They fixed for me he stated they replaced the motor that controlled the tilt.. this is what i stated on the invoice:
Job # 2 Labor Total: $ 0.00 CUSTOMER STATES THE STEERING WHEEL WILL NOT ADJUST DOWNWHEN STARTING THE CAR, HAVE TO FLICK THE LEVER SEVERAL TIMESSEEMS WORSE WHEN ITS COLD OUT
Cause: DEFECTIVE MOTOR/DRIVEDC-46236D67 Correction: FUNCTION TESTED STEERING COLUMN, CONNECTED BATTERY CHARGER,CK FOR STORED DTCS, NONE FOUND,
REPAIRED PERLI46.15-P-049680, DISCONNECTED NEGATIVE BATTERY, R+RSTEERING COLUMN, DISASSEMBLED, REPLACED UP/DOWN MOTOR AND GEARING, RECK FUNCTION,
OK Part Number Part Description Parts Total: $ 0.00 MB204-460-08-25 TS GEER HIGHT MB126-990-03-12 SCREW W HEXAGO MB910143-008009 SCREW MB910105-008019 SCREW MB009-990-56-04 SCREW
Job # 2 Labor Total: $ 0.00 CUSTOMER STATES THE STEERING WHEEL WILL NOT ADJUST DOWNWHEN STARTING THE CAR, HAVE TO FLICK THE LEVER SEVERAL TIMESSEEMS WORSE WHEN ITS COLD OUT
Cause: DEFECTIVE MOTOR/DRIVEDC-46236D67 Correction: FUNCTION TESTED STEERING COLUMN, CONNECTED BATTERY CHARGER,CK FOR STORED DTCS, NONE FOUND,
REPAIRED PERLI46.15-P-049680, DISCONNECTED NEGATIVE BATTERY, R+RSTEERING COLUMN, DISASSEMBLED, REPLACED UP/DOWN MOTOR AND GEARING, RECK FUNCTION,
OK Part Number Part Description Parts Total: $ 0.00 MB204-460-08-25 TS GEER HIGHT MB126-990-03-12 SCREW W HEXAGO MB910143-008009 SCREW MB910105-008019 SCREW MB009-990-56-04 SCREW
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From: Southeastern USA
2010 E350 Luxury Sedan, Engine 272 (V6)
That's a crock
MB would not have made it opitonal to engage easy exit/entry if it had to be on for tilt and telescope to work.
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Joined: Sep 2019
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2017 E300
2017 E300 steering tilting malfunction
My steering can't move up & down. Telescoping and easy entry/exit features are off and on. I brought my car to dealer service repair center. They said they will change computer board. Need to wait parts order for 4 days. I'll update my repair result after get back from service.
Senior Member
Joined: Nov 2018
Posts: 443
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From: California
2013 E550 4MATIC - P1, P2, SPORT
Since someone already necroposted on this, I'm having this same issue on my car too. Fortunately it's at a place that it's comfortable to drive, but might make selling it down the road tricky.
Junior Member
Joined: Sep 2015
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2017 E300
I just bought my 2017 E300. Tilt was not working. Dealership service adviser came out to the car and actually said this is embarrassing but if you hit the steering wheel hard from underneath straight up it will fix it. He was right it started working. It froze again today I dis what he did and it worked again. Reading posts above I think I'll take it back for proper repair
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From: Dallas-Ft.Worth,TX
2016 E350 Sport
Reading all the posts about that tiny, bone white plastic piece in the steering column that goes crack by breathing on it, I long ago began forming a habit of not pushing, pulling or tugging at the wheel when entering or exiting the car. I simply don't stress the wheel at all, other than to turn it while driving.
Thankfully the new habit is just above your head to the left. I've habituated to using the overhead, over-door pull "grab handle" to pull myself out of the car. Even puts less pressure on the seams in those MB-tex seats by taking some of the weight off the seat while entering the car, too. Works a peach...
Thankfully the new habit is just above your head to the left. I've habituated to using the overhead, over-door pull "grab handle" to pull myself out of the car. Even puts less pressure on the seams in those MB-tex seats by taking some of the weight off the seat while entering the car, too. Works a peach...
Last edited by DFWdude; Oct 29, 2019 at 10:22 PM.
MBWorld Fanatic!
Joined: Apr 2006
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From: Dallas-Ft.Worth,TX
2016 E350 Sport
I wasn't calling anyone fat, or singling out anyone. Merely pointing out how often people use the steering wheel without knowing it. Pay attention, and you will be surprised how often you use the steering wheel to find that perfect seated position, reaching across to open the glovebox, etc.
Last edited by DFWdude; Oct 30, 2019 at 10:36 AM.
