Iphone Crashes Comand...?
Thread Starter
MBWorld Fanatic!
Joined: Apr 2008
Posts: 2,144
Likes: 326
From: A Dutchy Living in Marseille, France
EQE SUV AMG-line 350+
Iphone Crashes Comand...?
My IPhone 6 (ios 10.0.2) seems to be crashing the command system every now and then.
When it happens I can go through the menus, but radio and other audio are
no longer working nor can I call from the system (it shows my own number
in the screen but other than that it's blocked)
As soon as I turn off the Bluetooth on my phone, command starts working
again, but when I reconnect the problems return.
only a hard reboot of the phone solves it for a while.
anyone else has the same problems?
is it the phone or does command need an update..?
When it happens I can go through the menus, but radio and other audio are
no longer working nor can I call from the system (it shows my own number
in the screen but other than that it's blocked)
As soon as I turn off the Bluetooth on my phone, command starts working
again, but when I reconnect the problems return.
only a hard reboot of the phone solves it for a while.
anyone else has the same problems?
is it the phone or does command need an update..?
Junior Member
Joined: Jun 2013
Posts: 54
Likes: 9
2017 E300, 2017 C300
Happened to me today on both my 2010 E350 and my 2017 E300. I was extremely frustrated.
You can unfreeze the Command system by going to your phone - Settings,Bluetooth - turn off bluetooth. If you turn Bluetooth on again, it will freeze the Command system again.
Apparently this was caused by something in the latest iphone update.
You can Google the problem to find out how to fix this problem, but basically you need to unpair/deauthorize your car from the phone. The phone and the car have to be on. Go to Settings, Bluetooth (make sure it is on), the phone should connect to your car. Click on your car (on the phone). On this page you can unpair/deauthorize your car.
Then, use the instructions in your car's manual to deauthorize your phone. (I would tell you how to do this but the process is different in each of my Mercedes, so follow the instruction for your car).
Turn off both the car and phone. Then start over following the instructions in your car's manual to set up the Bluetooth to your phone. Everything should go back to normal.
Hope this helps.
You can unfreeze the Command system by going to your phone - Settings,Bluetooth - turn off bluetooth. If you turn Bluetooth on again, it will freeze the Command system again.
Apparently this was caused by something in the latest iphone update.
You can Google the problem to find out how to fix this problem, but basically you need to unpair/deauthorize your car from the phone. The phone and the car have to be on. Go to Settings, Bluetooth (make sure it is on), the phone should connect to your car. Click on your car (on the phone). On this page you can unpair/deauthorize your car.
Then, use the instructions in your car's manual to deauthorize your phone. (I would tell you how to do this but the process is different in each of my Mercedes, so follow the instruction for your car).
Turn off both the car and phone. Then start over following the instructions in your car's manual to set up the Bluetooth to your phone. Everything should go back to normal.
Hope this helps.
Member
Joined: Oct 2016
Posts: 192
Likes: 47
From: Nor Cal
21 E63 Wagon
I'm having other iPhone bluetooth issues related to music, not placing calls. If I am playing songs stored on the phone or streaming Pandora via bluetooth to the car, I can hear pops and blips every so often.
I tested this with both an iPhone 6s and 7 and had the same playback issues. Anyone know of issues related to the new iOS and the COMAND system?
My 2013 Lexus does not have this problem. Any help would be greatly appreciated.
I tested this with both an iPhone 6s and 7 and had the same playback issues. Anyone know of issues related to the new iOS and the COMAND system?
My 2013 Lexus does not have this problem. Any help would be greatly appreciated.
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MBWorld Fanatic!
Joined: May 2015
Posts: 4,037
Likes: 1,012
From: Miami, FL
2003 CL 600
There are always new updates for these terrible audio systems to help with phone/bluetooth compatibility. Check with your dealership. If you are out of warranty though, I wouldn't try that. Fairly often, in the process of updating, it causes other problems with the Comand/Audio 20 unit, and we have to replace it in order to update the car properly. Very expensive if it's not warranty.
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Thread Starter
MBWorld Fanatic!
Joined: Apr 2008
Posts: 2,144
Likes: 326
From: A Dutchy Living in Marseille, France
EQE SUV AMG-line 350+
did my service only few weeks ago and mentioned the problem
they applied all updates that were available.
personally I think it's the IPhone that bugs. since their last major update things
have not been going so smoothly anymore...
they applied all updates that were available.
personally I think it's the IPhone that bugs. since their last major update things
have not been going so smoothly anymore...
Junior Member
Joined: Aug 2016
Posts: 33
Likes: 2
From: NYC area
2014 ML 350 4-matic; 2010 E350 4-matic Sport
I'm having other iPhone bluetooth issues related to music, not placing calls. If I am playing songs stored on the phone or streaming Pandora via bluetooth to the car, I can hear pops and blips every so often.
I tested this with both an iPhone 6s and 7 and had the same playback issues. Anyone know of issues related to the new iOS and the COMAND system?
My 2013 Lexus does not have this problem. Any help would be greatly appreciated.
I tested this with both an iPhone 6s and 7 and had the same playback issues. Anyone know of issues related to the new iOS and the COMAND system?
My 2013 Lexus does not have this problem. Any help would be greatly appreciated.
Member
Joined: Oct 2016
Posts: 192
Likes: 47
From: Nor Cal
21 E63 Wagon
I went in to the dealer and spoke to a tech who said to adjust the bluetooth transmission and volume levels. He said that should help.
I can't remember the exact settings but I will check it out and post later. The adjustments seemed to help but not completely remove the occasional blip.
I'm starting to think there's a connection between receiving emails/texts, on and off of wifi/lte networks and the blips. When do yours usually happen?
I can't remember the exact settings but I will check it out and post later. The adjustments seemed to help but not completely remove the occasional blip.
I'm starting to think there's a connection between receiving emails/texts, on and off of wifi/lte networks and the blips. When do yours usually happen?
Junior Member
Joined: Aug 2016
Posts: 33
Likes: 2
From: NYC area
2014 ML 350 4-matic; 2010 E350 4-matic Sport
I went in to the dealer and spoke to a tech who said to adjust the bluetooth transmission and volume levels. He said that should help.
I can't remember the exact settings but I will check it out and post later. The adjustments seemed to help but not completely remove the occasional blip.
I'm starting to think there's a connection between receiving emails/texts, on and off of wifi/lte networks and the blips. When do yours usually happen?
I can't remember the exact settings but I will check it out and post later. The adjustments seemed to help but not completely remove the occasional blip.
I'm starting to think there's a connection between receiving emails/texts, on and off of wifi/lte networks and the blips. When do yours usually happen?
Junior Member
Joined: Aug 2016
Posts: 33
Likes: 2
From: NYC area
2014 ML 350 4-matic; 2010 E350 4-matic Sport
Junior Member
Joined: Aug 2016
Posts: 33
Likes: 2
From: NYC area
2014 ML 350 4-matic; 2010 E350 4-matic Sport
But it was never an issue with iOS 9 or earlier - streaming has never been an issue with any of these updated COMAND firmwares. So, I think Apple must have changed something with iOS 10, and possibly the firmware for the bluetooth modules within certain model phones.
Member
Joined: Oct 2016
Posts: 192
Likes: 47
From: Nor Cal
21 E63 Wagon
My Lexus is a 2013. Go figure?
Junior Member
Joined: Aug 2016
Posts: 33
Likes: 2
From: NYC area
2014 ML 350 4-matic; 2010 E350 4-matic Sport
Yup, I'd believe that; it's very possible that Apple changed something (by accident) that makes it no longer work with current MB bluetooth stacks. For whatever the reason, my 7+ with iOS 10 doesn't work properly on my 2010 E-Class nor my 2014 M-Class, both of which worked just fine with iOS 9 and my 6+. Apple is accepting my bug reports without closing the case, which means that there is likely something wrong that they're seeing with what I'm sending...
