So far, So bad.... But it looks good.
Thread Starter
Junior Member
Joined: Jan 2017
Posts: 26
Likes: 2
From: Pierre SD
2010 Chevy Silverado
The Ugly underneath.
Where do I go from here, hoping someone knows a person to intervene. Got my CPO Mule, not unicorn as I thought I was paying for. No Hvac systems work, parktronics same, floormats missing, No registration, I can drive it, I have insurance and tags. Rear sensors, suspect! Engine noise, suspect, Eco mode...once, shook pretty hard on restart. Software updates, yeah right. Body damage unreal. there is something to be said about buying unseen and trusting others, but "the best or nothing" only applies in theory or I am leaning toward nothing. Take a look. But I did get a phone number 1800 367 6372. If you are familiar with this number, you had a problem.
Last edited by zipsman03; Apr 28, 2017 at 08:30 PM.
Senior Member
Joined: Nov 2016
Posts: 268
Likes: 35
From: Western Massachusetts
2019 S450 Silver w/ black interior
zipsman, sorry I didn't quite follow your original post as I was so excited about finding my own E Class the other day. Why exactally happened? You bought a CPO sight unseen and that is how it arrived? Being a CPO, it should under go a rigorous 160+ point inspection to bring the car to almost showroom condition. That body damage and the panel gaps are totally unacceptable. Also the non working HVAC, parktronic, etc is also wrong. Is that phone number all you have to go on? How did you pay for this car?
The more details we have the better we can try to help.
The more details we have the better we can try to help.
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I still don't follow you. What is the issue?
Thread Starter
Junior Member
Joined: Jan 2017
Posts: 26
Likes: 2
From: Pierre SD
2010 Chevy Silverado
Senior Member
Joined: Nov 2016
Posts: 268
Likes: 35
From: Western Massachusetts
2019 S450 Silver w/ black interior
yes, I saw the pictures. Did you see my post above? I am asking what happened? You bought a CPO sight unseen and this is what you got delivered? Please fill me in. I am confused.
Thread Starter
Junior Member
Joined: Jan 2017
Posts: 26
Likes: 2
From: Pierre SD
2010 Chevy Silverado
Yes, bought it CPO and this is the way it showed up Wednesday. And let the blame games begin.
Senior Member
Joined: Nov 2016
Posts: 268
Likes: 35
From: Western Massachusetts
2019 S450 Silver w/ black interior
Ok, now we are getting somewhere. So you bought it from the dealer in Cantonville and had it shipped to S Dakota if I remember right. I am no expert but that looks like transportation damage to me. How the heck does the rear valance behind the rear tires get scrapped like that from normal driving? Now if you load/ off-load a car at a very steep angle (like a transport truck) I can see that damage happening. I am looking at the pics on my iPhone so it is tough to see the overspray you are referring to. I take it since you arranged for the transportation your claim now has to be with the transportation company for the body damage. As far as the missing floor mats, HVAC and parktronic not working, that you have to talk with the dealer in Cantonville about. Do you have a local MB dealer you can bring it to and have them look it over? Here in Massachusetts we have what is called a "Lemon Law" that states if you buy a used car that has excessive problems within the first 14 days of purchase, the dealer has to refund your money. I know that is tough for you to do in your situation but a CPO should have ZERO issues when you take possession of it.
Member
Joined: Aug 2010
Posts: 130
Likes: 24
From: Connecticut, USA
2017 SL450
1. If you bought a certified preowned car, from a mercedes dealer, then you can have it serviced at any mercedes benz dealer, to the full extent of the warranty, as long as the warranty is in force.
2. Missing floor mats - I'd start by talking to the dealership from which you bought the car. Perhaps they just forgot to reinstall them after they cleaned the car, prior to shipping to your location. Otherwise, you're probably out the cost of the mats.
3. The paint damage, from scraping, under the valance isn't that unusual. It's very low and anyone not acutely aware of it, has probably caused that exact same damage on their E Class.
4. The phone number you supplied is for MB Customer Care. I'd not bother with them, but deal with the dealership you bought from and the shipping company. You might ask the dealer if they had taken photos of your car, prior to it being picked up for shipment. If they have them, that might help you with your shipping claim.
Best of luck for a successful resolution.
2. Missing floor mats - I'd start by talking to the dealership from which you bought the car. Perhaps they just forgot to reinstall them after they cleaned the car, prior to shipping to your location. Otherwise, you're probably out the cost of the mats.
3. The paint damage, from scraping, under the valance isn't that unusual. It's very low and anyone not acutely aware of it, has probably caused that exact same damage on their E Class.
4. The phone number you supplied is for MB Customer Care. I'd not bother with them, but deal with the dealership you bought from and the shipping company. You might ask the dealer if they had taken photos of your car, prior to it being picked up for shipment. If they have them, that might help you with your shipping claim.
Best of luck for a successful resolution.
Junior Member
Joined: Feb 2016
Posts: 53
Likes: 9
E550
if this was a CPO and you saw the photos then this is not the car you seen correct?
Did you buy this from a Mercedes authorized dealership? You cant buy a CPO through anything but an authorized dealership. Are you sure this wasn't a private independent shop?
If this was truly a CPO car from an authorized dealership then you need to stop driving the car and call MB corporate ASAP.
Last edited by i700plus; Apr 28, 2017 at 10:03 PM.
Thread Starter
Junior Member
Joined: Jan 2017
Posts: 26
Likes: 2
From: Pierre SD
2010 Chevy Silverado
1. If you bought a certified preowned car, from a mercedes dealer, then you can have it serviced at any mercedes benz dealer, to the full extent of the warranty, as long as the warranty is in force.
2. Missing floor mats - I'd start by talking to the dealership from which you bought the car. Perhaps they just forgot to reinstall them after they cleaned the car, prior to shipping to your location. Otherwise, you're probably out the cost of the mats.
3. The paint damage, from scraping, under the valance isn't that unusual. It's very low and anyone not acutely aware of it, has probably caused that exact same damage on their E Class.
4. The phone number you supplied is for MB Customer Care. I'd not bother with them, but deal with the dealership you bought from and the shipping company. You might ask the dealer if they had taken photos of your car, prior to it being picked up for shipment. If they have them, that might help you with your shipping claim.
Best of luck for a successful resolution.
2. Missing floor mats - I'd start by talking to the dealership from which you bought the car. Perhaps they just forgot to reinstall them after they cleaned the car, prior to shipping to your location. Otherwise, you're probably out the cost of the mats.
3. The paint damage, from scraping, under the valance isn't that unusual. It's very low and anyone not acutely aware of it, has probably caused that exact same damage on their E Class.
4. The phone number you supplied is for MB Customer Care. I'd not bother with them, but deal with the dealership you bought from and the shipping company. You might ask the dealer if they had taken photos of your car, prior to it being picked up for shipment. If they have them, that might help you with your shipping claim.
Best of luck for a successful resolution.
Had they did the full certification inspection my issues would have been found. IMO. We shall see if they honor there obligation to me. So far I am expected to drive the 3 hours to get it fixed on my dime. The servicing dealership says they will gladly repair it if I bring it to them. They say they are shipping me the floor mats and registration paperwork.
Last edited by zipsman03; Apr 29, 2017 at 09:30 AM.
Thread Starter
Junior Member
Joined: Jan 2017
Posts: 26
Likes: 2
From: Pierre SD
2010 Chevy Silverado
Why did you accept delivery of this vehicle?
if this was a CPO and you saw the photos then this is not the car you seen correct?
Did you buy this from a Mercedes authorized dealership? You cant buy a CPO through anything but an authorized dealership. Are you sure this wasn't a private independent shop?
If this was truly a CPO car from an authorized dealership then you need to stop driving the car and call MB corporate ASAP.
if this was a CPO and you saw the photos then this is not the car you seen correct?
Did you buy this from a Mercedes authorized dealership? You cant buy a CPO through anything but an authorized dealership. Are you sure this wasn't a private independent shop?
If this was truly a CPO car from an authorized dealership then you need to stop driving the car and call MB corporate ASAP.
Banned
Joined: Oct 2005
Posts: 4,957
Likes: 1,640
Getting a car shipped is always a crap shoot. There are more bad shippers than good ones, so the odds are stacked. In some cases your car is off loaded and loaded back into the hauler multiple times. This leads to damage. I have seen all kinds of cars destroyed in shipping including expensive exotics with completely burned up clutches costing huge sums of money to fix. The shipper always says it was like that when they picked it up. I can't believe any Mercedes dealer would sell a car in that condition period, let alone a CPO.
Super Member
Joined: Mar 2011
Posts: 998
Likes: 136
From: VA
W212 E-class, W211 E-class, F10 5-Series
Getting a car shipped is always a crap shoot. There are more bad shippers than good ones, so the odds are stacked. In some cases your car is off loaded and loaded back into the hauler multiple times. This leads to damage. I have seen all kinds of cars destroyed in shipping including expensive exotics with completely burned up clutches costing huge sums of money to fix. The shipper always says it was like that when they picked it up. I can't believe any Mercedes dealer would sell a car in that condition period, let alone a CPO.
For the OP, if this was damage caused by the shipper, then you need to keep up your case until you get Justice. If this damage was on the car prior to being shipped from the Mercedes dealership (especially being CPO), then shame on them, and you need to go straight to MBUSA and Beyond.
Last edited by tresean1; Apr 29, 2017 at 06:20 PM.
Junior Member
Joined: Feb 2016
Posts: 53
Likes: 9
E550
Getting a car shipped is always a crap shoot. There are more bad shippers than good ones, so the odds are stacked. In some cases your car is off loaded and loaded back into the hauler multiple times. This leads to damage. I have seen all kinds of cars destroyed in shipping including expensive exotics with completely burned up clutches costing huge sums of money to fix. The shipper always says it was like that when they picked it up. I can't believe any Mercedes dealer would sell a car in that condition period, let alone a CPO.
Thread Starter
Junior Member
Joined: Jan 2017
Posts: 26
Likes: 2
From: Pierre SD
2010 Chevy Silverado
This is all Mercedes, front clips are missing from inside the wheel well, I am told they plan to contact the previous owner. Those scrapes go in many different direction from hitting the curb stop daily, as was said before, video shows no scrapes when it was unloaded.
Super Member
Joined: Oct 2014
Posts: 748
Likes: 27
From: Zion
W212 E550 4M P2
Sorry you have to go through this. Wishing you good luck on a reasonable resolution.
I also bought a car from an out-of-state stealer. I wanted to get my eyes and hands on it before I gave them any money beyond the deposit. I was between a rock and a hard spot, as I had already sold my old car and only had a one-way plane ticket. Fortunately, it was well-represented by the selling stealer (phew!) - which it sounds like may not have been the case with your car.
What's the previous owner have to do with it now? 
I also bought a car from an out-of-state stealer. I wanted to get my eyes and hands on it before I gave them any money beyond the deposit. I was between a rock and a hard spot, as I had already sold my old car and only had a one-way plane ticket. Fortunately, it was well-represented by the selling stealer (phew!) - which it sounds like may not have been the case with your car.
Senior Member
Joined: Sep 2013
Posts: 366
Likes: 53
From: Bandon, Or.
2013 E550 Sedan
I wonder if a CPO inspection can be done while blindfolded? Both of my W212 CPO's had curb rash on the underside of the rockers. The first I found after purchase and taken care of by the dealer. The second one they caught before I picked it up. I think your car is a "little" more extreme.
Super Member
Joined: Oct 2014
Posts: 748
Likes: 27
From: Zion
W212 E550 4M P2
Off-topic - What's the motivation by stealers to invest $ into CPO cars to get them up to snuff? Yes, there are allegedly standards to be upheld ... but, I think the consumer is left to be the judge. The more $ the stealer invests, the more the more they need to get back when selling it. Feels like consumers could benefit from checks and balances.
