Notices
E-Class (W212) 2010 - 2016: E 350, E 550

MB tex defect

 
Old 10-10-2017, 12:10 PM
  #1  
AKB
Newbie
Thread Starter
 
Join Date: Oct 2017
Posts: 1
Liked 0 Times in 0 Posts
E350 4matic
MB tex defect

I have a 2014 E350 with less than 20,000 miles. Drivers seat is separating at seam. What can I do.
AKB is offline  
Old 10-10-2017, 12:22 PM
  #2  
Senior Member
 
Trancebolt's Avatar
 
Join Date: Apr 2014
Location: California
Posts: 268
Liked 6 Times in 6 Posts
w212 E350 Bluetec & Mk7 GTI Sport
I accidentally tore the front seam on my bottom seat cushion within the 4 year factory warranty period; and they replaced the whole bottom seat cushion free. Just tell them it started happening

I was using cleaning wipes and rubbing in the creases of the seat creases (wetness weakened the stitch), and one day my key cut it while i was getting in

I just expected a repair
Trancebolt is offline  
The following users liked this post: Trancebolt
AKB (10-10-2017)
Old 10-10-2017, 01:41 PM
  #3  
MBWorld Fanatic!
 
KEY08's Avatar
 
Join Date: Oct 2005
Location: Chicagoland
Posts: 3,309
Liked 363 Times in 340 Posts
2014 E550 4Matic Designo Diamond White and loaded up
I thought by 2014 MB had solved this MBtex issue. Sorry to see that is not the case. I hope MB stands up and takes care of the problem for you.
KEY08 is offline  
Old 10-10-2017, 02:19 PM
  #4  
Member
 
Join Date: Dec 2016
Posts: 181
Liked 24 Times in 22 Posts
Eclass
your dealership will take care of it. at least mine did.
Jabberwock is offline  
Old 10-10-2017, 03:28 PM
  #5  
MBWorld Fanatic!
 
jahquan3's Avatar
 
Join Date: Jun 2015
Location: New Jersey
Posts: 1,523
Liked 76 Times in 72 Posts
2010 E550 P2 w/AMG Sport Package + Pano, 2015 Nissan Pathfinder
Wow, I'm surprised that is still happening as well.
jahquan3 is offline  
Old 10-10-2017, 05:54 PM
  #6  
MBWorld Fanatic!
 
thefisch's Avatar
 
Join Date: Mar 2014
Location: West Central Florida
Posts: 3,067
Liked 301 Times in 260 Posts
2011 E550 P2 4M Sedan
definitely get it done while you still have warranty. There are other threads on here - you are not alone.
thefisch is offline  
Old 10-13-2017, 06:51 AM
  #7  
Senior Member
 
Join Date: Apr 2017
Location: Mountaintop, PA
Posts: 284
Liked 30 Times in 29 Posts
'76 Triumph TR6, '14 W212 Sport, '09 Audi S5 4.2
Just stopped in yesterday to schedule some warranty work as I am at 49,000 miles. Gave them a list of literally every little mark or smudge in the interior and they didn't even bat an eye, in fact never even came outside to look at the car or even check the mileage. Just, "No problem sir, we'll get all that here for you". My list:

Lower driver's seat cover (tiny, tiny little split...but might as well get it under warranty before it gets any bigger).
The black trim surrounding the screen...tiny peel down in the corner, where you actually can't see it but it's there
The black trim piece covering the back of the console (with the air vents and ashtray)...saw LOTS of these peeling when I was shopping around...mine has a tiny bubble but again, might as well get it under warranty
Small split just showed up on the driver's half of the flip-up lid of the center console
COMAND screen locking and restarting (this is an actual problem, not just a little cosmetic thing).

I have this work scheduled for 1 November, so I hate to be speculative, but so far I was thrilled. No questions asked, wrote it all up and didn't even care about mileage or even wanted to look at the defects. As long as you have the factory warranty get EVERYTHING taken care of. Mine flips to CPO in about a thousand miles, and I figured I'd have a harder time getting some of these cosmetics done under the CPO warranty. I also had them note the current mileage on the workorder since I'll probably cross that 50K mark by 1 Nov. And they didn't even bother to check the odo, just asked me how much was on it.

D
Darel is offline  
Old 10-13-2017, 12:50 PM
  #8  
MBWorld Fanatic!
 
Join Date: Dec 2015
Location: Charlotte, NC
Posts: 1,006
Liked 54 Times in 52 Posts
2014 E350 4M Diamond Silver
Originally Posted by Darel View Post
Just stopped in yesterday to schedule some warranty work as I am at 49,000 miles. Gave them a list of literally every little mark or smudge in the interior and they didn't even bat an eye, in fact never even came outside to look at the car or even check the mileage. Just, "No problem sir, we'll get all that here for you". My list:

Lower driver's seat cover (tiny, tiny little split...but might as well get it under warranty before it gets any bigger).
The black trim surrounding the screen...tiny peel down in the corner, where you actually can't see it but it's there
The black trim piece covering the back of the console (with the air vents and ashtray)...saw LOTS of these peeling when I was shopping around...mine has a tiny bubble but again, might as well get it under warranty
Small split just showed up on the driver's half of the flip-up lid of the center console
COMAND screen locking and restarting (this is an actual problem, not just a little cosmetic thing).

I have this work scheduled for 1 November, so I hate to be speculative, but so far I was thrilled. No questions asked, wrote it all up and didn't even care about mileage or even wanted to look at the defects. As long as you have the factory warranty get EVERYTHING taken care of. Mine flips to CPO in about a thousand miles, and I figured I'd have a harder time getting some of these cosmetics done under the CPO warranty. I also had them note the current mileage on the workorder since I'll probably cross that 50K mark by 1 Nov. And they didn't even bother to check the odo, just asked me how much was on it.

D
Mb-tex is about to test near the seams on one side and they ordered new seat cover or whatever, for replacement.
In my 3-arm/spoke Steering, near the bottom spoke, there is a slight peeling of paint.
They are covering both under warranty. I'm on my ELW.
I asked for an upgrade to wood trim one and told them I'll pay the difference. But the SA is trying to talk me out of it, saying wood gets hot pretty quick.
What do you guys say? I like the luxorious look of wooden steering wheel.
What do you guys think about flat bottomed one? I'm a short guy, 5'7" only, so, I don't have any problem getting in and out though.
raja777m is offline  
Old 10-13-2017, 01:48 PM
  #9  
MBWorld Fanatic!
 
KEY08's Avatar
 
Join Date: Oct 2005
Location: Chicagoland
Posts: 3,309
Liked 363 Times in 340 Posts
2014 E550 4Matic Designo Diamond White and loaded up
Originally Posted by raja777m View Post
Mb-tex is about to test near the seams on one side and they ordered new seat cover or whatever, for replacement.
In my 3-arm/spoke Steering, near the bottom spoke, there is a slight peeling of paint.
They are covering both under warranty. I'm on my ELW.
I asked for an upgrade to wood trim one and told them I'll pay the difference. But the SA is trying to talk me out of it, saying wood gets hot pretty quick.
What do you guys say? I like the luxorious look of wooden steering wheel.
What do you guys think about flat bottomed one? I'm a short guy, 5'7" only, so, I don't have any problem getting in and out though.
Get the wood wheel. I have it and love it. I have never had a wood/leather wheel in any MB I have ever owned before, but now I am hooked.

wood/leather steering whell
KEY08 is offline  
The following users liked this post: KEY08
raja777m (10-13-2017)
Old 10-13-2017, 02:27 PM
  #10  
MBWorld Fanatic!
 
Join Date: Dec 2015
Location: Charlotte, NC
Posts: 1,006
Liked 54 Times in 52 Posts
2014 E350 4M Diamond Silver
Originally Posted by KEY08 View Post
Get the wood wheel. I have it and love it. I have never had a wood/leather wheel in any MB I have ever owned before, but now I am hooked.

wood/leather steering whell
Sorry OP to hijack your thread.
Thanks Key for sharing your experience.
When I test drove the vehicles, I fell in love with the wooden steering one itself.
However, since this is under warranty replacement, Mercedes will not upgrade, even if the customer is paying the difference. Just like apple won't let you change color or capacity of the phone, when doing a warranty replacement.
Now, I'm planning to call the corporate and request them for an option.
I even told them, keep your steering wheel, I'll buy a new wooden one, please replace it for free (I mean free labor), but the parts guy from MB Northlake rejected my request.
raja777m is offline  
Old 10-13-2017, 05:12 PM
  #11  
Senior Member
 
Trancebolt's Avatar
 
Join Date: Apr 2014
Location: California
Posts: 268
Liked 6 Times in 6 Posts
w212 E350 Bluetec & Mk7 GTI Sport
Also have them check all your word trim for ANY Discoloration in the burl. There have been alot of reports of our generations wood discoloring due to a bad batch of clearcoat or something. They make the entire cars wood pieces from one tree; they replace every single wood piece if they haveto replace one, and the wood wheel will *never* perfectly match your dash/center trim. It will always be a different grain pattern and color deepness

You want to get this done on factory warranty, and give them a headsup, since there was a backorder of the burl sets last time i had it done. Off warranty, if you are a masochist, it costs upwards of 3-4 k to replace the trim if not on factory warranty. so youd essentially be reduced to looking for individual pieces on ebay which will always be a different hue/tone of your other pieces. Nit picking to say the least, and its still better than discolored wood, but definitely have them look at it.

The nicer you ask the more likely they are to check "hey i sort of noticed that in the light i can see that this panel or this panel is a little different than the others" .... some such dialogue in your own words. The "WTF LAME FIX THIS ST00pID WOOD" doesnt fly, as they have rejected these claims before. Mine was accepted on a BARELY Noticeable level.
Trancebolt is offline  
Old 10-13-2017, 05:20 PM
  #12  
MBWorld Fanatic!
 
Join Date: Dec 2015
Location: Charlotte, NC
Posts: 1,006
Liked 54 Times in 52 Posts
2014 E350 4M Diamond Silver
[QUOTE=Trancebolt;7285483]Also have them check all your word trim for ANY Discoloration in the burl. There have been alot of reports of our generations wood discoloring due to a bad batch of clearcoat or something. They make the entire cars wood pieces from one tree; they replace every single wood piece if they haveto replace one, and the wood wheel will *never* perfectly match your dash/center trim. It will always be a different grain pattern and color deepness[/quote]
I'm request MB Customer service nicely to upgrade my replacement leather steering with Leather+wood trim steering. If they have to change the whole car of wood trim, hope they give us a choice of colors to choose too, instead of having the same/boring burl walnut...!

The nicer you ask the more likely they are to check "hey i sort of noticed that in the light i can see that this panel or this panel is a little different than the others" .....
Did not work for me earlier (multiple times)..! They say, the fade is not enough to justify the replacement/warranty coverage.
raja777m is offline  
Old 10-13-2017, 05:32 PM
  #13  
MBWorld Fanatic!
 
cetialpha5's Avatar
 
Join Date: Feb 2014
Location: MA
Posts: 3,361
Liked 351 Times in 314 Posts
2008 E350 4Matic, 2011 E350 4matic
The easy way to check for fade is to open the door and look at the difference between the wood that is exposed and hidden by the door. There's also a spot under the center console that gets covered. If you look closely, you might notice fade. Supposedly fixed by 2014 so it may be fine.

As for the steering wheel, it shouldn't be too hard for an indy to do it. I replaced the steering angle sensor on my W211 not too long ago and the wheel came out pretty easily, not too much holding it together, a few screws to take off the airbag and then it's basically one screw in the center that holds the steering wheel on. There's several youtube videos on how to remove it.
cetialpha5 is offline  
 

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 

Thread Tools
Search this Thread
Rate This Thread
Rate This Thread:

Quick Reply: MB tex defect


Contact Us - About Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

© 2019 MH Sub I, LLC dba Internet Brands

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.
 
  • Ask a Question
    Get answers from community experts
Question Title:
Description:
Your question will be posted in: